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  1. #1
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    word won't open (word 2000 sp3)

    after using this program for years, today i get an error when i tried to open word. the error report shows the following:
    Code: 0xc0000005
    Flags: 0x00000000
    Record: 0x0000000000000000
    Address: 0x0000000039f580
    I uninstalled word, reinstalled. that didn't work
    went to a restore point, that didn't work.
    any ideas?

  2. #2
    Bronze Lounger IanWilson's Avatar
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    Re: word won't open (word 2000 sp3)

    What version of Windows are you using?

    Do you have up to date virus protection in place?

    Ian

  3. #3
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    Re: word won't open (word 2000 sp3)

    OS is windows xp home
    Norton antivirus. It is up to date and was scanned last night and again after I found Word to be corrupt.

  4. #4
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    Re: word won't open (word 2000 sp3)

    See if Phil Rabichow's <!post=Systematic Approach to Behavioral Problems in Word (97/2000),197827>Systematic Approach to Behavioral Problems in Word (97/2000)<!/post> helps.

  5. #5
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    Re: word won't open (word 2000 sp3)

    I have some other information that may or may not help.
    I am actually working with microsoft office professional, but only word was giving me the problem. However after uninstalling office & reinstalling, Access became unstable. I then had trouble uninstalling office because when I inserted the cd, it would say it couldn't validate the patch (or something like that). found out a way to find the uninstall in the folder on the cd, which did run and uninstall. then I found the "windows install clean up" utility and ran that after uninstalling again.
    I then was able to reinstall office. but the same problem occurred when i went to open word.

  6. #6
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    Re: word won't open (word 2000 sp3)

    thanks for the link, but it didn't help. I am unable to open word at all. I get the windows dialog box that says it has encountered an error.
    However, now I am unable again to install office at all (all the office programs!!!) when I try, i get the following:
    "This patch package could not be opened. Verify that the patch package exist and that you can access it, or contact the vendor to verify that this is a valid windows Installer Package"
    this didn't make any sense to me. don't know what they're talking about.

  7. #7
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    Re: word won't open (word 2000 sp3)

    ok, figured out how to uninstall and reinstall office again. Access works fine, Excel gives me this:
    can't find the addin "crogram files~FUNCRES.XLA". don't know if that is related. however, excel then opens and runs.
    when i go to word, same problem...word experience a problem and must shut down.
    did step 1 on the "systematic method of fixing common problems...
    on step two, it says to go to start/run and type winword.exe /a to start word without any addi-ins, etc.
    however when I do that it says it can't find the program. the program is there, in the usual place (prgramfiles/microsoft office/...
    I am done for the night on this.
    please reply with any ideas!!!
    my thought is there is some registry item that has been corrupted and uninstalling doesn't remove it, and installing doesn't correct it.

  8. #8
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    Re: word won't open (word 2000 sp3)

    Try this in the Run box:

    "C:Program FilesMicrosoft OfficeOfficeWinword.exe" /a

    You can also try

    "C:Program FilesMicrosoft OfficeOfficeWinword.exe" /u

    then

    "C:Program FilesMicrosoft OfficeOfficeWinword.exe" /r

  9. #9
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    Re: word won't open (word 2000 sp3)

    Brilliant Brilliant Brilliant!!!
    I did the start/run winword.exe (by typing the file path based on your last post) and word opened! Couldn't rename normal.dot because it said it was in use, eventhough I had closed out of word and couldn't find it lurking in the task manager. I restarted in safe mode to make sure something else wasn't loading it. I was able to rename it normal.old and WORD OPENED!!
    Never thought I would be so happy to see the annoying office assistant.

    thank you thank you.

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