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  1. #1
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    Messages Sent HTML et al, Arriving as Plain (Outlook 2003)

    I'm looking for suggestions regarding this help request I received from a friend, for his friend. <img src=/S/scratch.gif border=0 alt=scratch width=25 height=29> I have no idea of what they tried specifically. I realize that we may not have enough information to identify the problem, but I am hoping that someone may still have some ideas for them. Following is the message I received:

    "A friend uses Word 2003 (on XP) to create a newsletter each month.. Word is his Outlook editor (by choice). He has nice formatting & uses little clipart as subject separators... the Problem occurs when he tries to send from his machine. No matter which way we try --and I have guided him thru 6 different ways to transmit-- it always arrives at the destination as a plain text file, all formatting is gone, clip art is attached....

    "I have checked his setting in Word, Outlook, Control panel & compared to mine.. all the same.. yet I can send the same thing, and can send a perfectly formatted document... I am at a loss as to what settings are performing the translation to plain text.

    "We have tried RTF, and HTML formatting on his document, cut/paste etc. Outlook settings say to send HTML. "

    Thanks for any help! Diane

  2. #2
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    Re: Messages Sent HTML et al, Arriving as Plain (O

    Do both friends have the same ISP? HTH
    Gre

  3. #3
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    Re: Messages Sent HTML et al, Arriving as Plain (Outlook 2003)

    See also <!post=this thread,434603>this thread<!/post> for a different solution to the issue.
    -John ... I float in liquid gardens
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    Re: Messages Sent HTML et al, Arriving as Plain (Outlook 2003)

    Unkamunka and John,

    I've sent your suggestions on to my friend. Thanks!!!

    Diane

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    Re: Messages Sent HTML et al, Arriving as Plain (Outlook 2003)

    I sent him the suggestions. They both use the same cable ISP. He said he has not tried using Paint to achieve the result, but since he is able to successfully send the message, he doesn't believe he should have to resort to this process. He believes there must be a 'setting' somewhere that he's missing.

    Any other ideas?

    Diane

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    Re: Messages Sent HTML et al, Arriving as Plain (O

    Two long shots:<UL><LI>Is the Attachment Format - under Options in the Outlook Compose Mail Window - the same in both cases? <LI>Have them both back up their existing Normal.dot for Word. The simplest way is to rename it to Normal.old while Word is closed. (Word automatically creates a new one if none is there.)[/list]HTH
    Gre

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    Re: Messages Sent HTML et al, Arriving as Plain (Outlook 2003)

    In addition to unkamunkas suggestion, here are two more long shots to check:

    1. Assuming that the recipient's e-mail address comes from the recipients Contact record, open that Contact record, right click the e-mail address, select Properties, and make sure that the Internet Format is set to "Let Outlook decide the best sending format".

    2. Make sure that in the recipients Outlook 2003 Tools | Options | E-Mail Options, "View all e-mail in plain text"* is UNchecked. (*From memory, since I don't have access to 2003 at present. That option doesn't exist in native prior versions of Outlook, though there add-ins that will do it.)

    It could still be the ISP. Can an HTML message be sent the other way successfully?
    -John ... I float in liquid gardens
    UTC -7DS

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