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  1. #1
    Bronze Lounger
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    Disappearing Desktop (XP SP1)

    Trying to help an elderly man with his relatively new Dell laptop. The desktop is absolutely clean -- no shortcuts -- just the usual Dell background. I tried to send a shortcut to the desktop, and nothing happened!! No shortcut. This is about the strangest problem I've run into yet.

    Any ideas on what's going on here and how to fix it?

  2. #2
    Plutonium Lounger
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    Re: Disappearing Desktop (XP SP1)

    1. Can you see the shortcut if you start Windows Explorer and open the desktop (the very top level)?

    2. Can you create a shortcut on the desktop by right clicking an empty part of the desktop and selecting New | Shortcut from the popup menu?

  3. #3
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    Re: Disappearing Desktop (XP SP1)

    Hi Hans,

    WOW! Thanks for the rapid response. I'll try your two suggestions out the next chance I get. I tutor Monday afternoons at our local library computer center, and this poor man brought his laptop in for me to look at. He had so many problems that I only spent a small amount of time trying to solve the desktop one. I went to Start and then right-clicked on a program. I then selected "Send To" and "Desktop (as shortcut)". Nothing happened! I was in shock, as this had never happened before.

    I also found several processes running that looked strange to me, but was only able to research them when I got home. One I found was gmt.exe which is some kind of Spyware. He has no anti-spyware programs loaded, and I have just sent him an email advising him to load and run Adaware and SpyBot. He does have MacAfee AV running, but I don't know what version or if it's up to date.

    I'm willing to bet that he has all kinds of adware and spyware on his machine (he complained that it ran very slow, and it's a Pent 4 running over 3GHZ with 600+ MB memory -- the thing should scream.)

    Anyway, he is relatively computer ignorant, and he needs a lot of help. I'll try to advise what I find with him. I don't think I'll pursue the desktop problem until I can get his computer cleaned out of all the malware it has running on it.

  4. #4
    Plutonium Lounger
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    Re: Disappearing Desktop (XP SP1)

    OK, I agree that getting rid of the spyware etc. is more important. Good luck with it!

  5. #5
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    Re: Disappearing Desktop (XP SP1)

    Chuck

    GMT is a real pain to get rid of, and it probably was installed by Gator / GAIN, together with some other stuff like a MyWeb toolbar (if I remember correctly). Have a look at here for some suggestions...

    John
    <font face="Script MT Bold"><font color=blue><big><big>John</big></big></font color=blue></font face=script>

    Ita, esto, quidcumque...

  6. #6
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    Re: Disappearing Desktop (XP SP1)

    The laptop may be set up not to show icons on the desktop.

    Right-click on the desktop and select "Arrange Icons By > Show Desktop Icons"

  7. #7
    Uranium Lounger
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    Re: Disappearing Desktop (XP SP1)

    Chuck,

    I'm finding information that Adaware & Spybot S&D should remove GMT and it's mess. The link John provided is a good starting point, but there is more info available on Google and the links to "Removal Tools" on the site John linked to are something I would be wary of. Get this gent to try Adaware and Spybot first. We all know what they do and that they are reliable and trusted tools.

    FWIW - GMT is located on the computer at "C:Program FilesCommon FilesGMT".
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  8. #8
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    Re: Disappearing Desktop (XP SP1)

    I believe I recall seeing GAIN in the program list, but it didn't show up in the Add/Remove list. Now I know why. The user had no idea what GAIN was.

  9. #9
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    Re: Disappearing Desktop (XP SP1)

    Thanks Tony -- I'm sure that's the problem. Frankly I had never noticed that option for the desktop. It's amazing how many of us concentrate on the problem at hand without looking at all the other options.

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