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  1. #1
    Silver Lounger
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    Remove McAfee (XP Prof)

    Hi All,

    I guess this could go on a number of boards but I chose this one.

    About a week ago, we bought the Norton Internet security suite. Went to install it on other PC and we couldn't register it over the Internet. Called tech support (in India); they knew about the problem and did the registration over the phone. The suite still wanted to be registered and we still couldn't do it. Called tech support and they were supposed to call us back. That was a week ago and no phone calls. So we uninstalled Norton and returned it back for money back. Or so we thought it was uninstalled.

    Bought McAfee suite. Went to load and the system froze - no keyboard action, no mouse action on our main ID once logged in (but we had mouse support while in the main login screen). So we went into our other id on the PC (which seemed ok), accessed the McAfee folders under Program Files thru Win Explorer, removed a few things (put in different folder) so McAfee couldn't start. This seemed to work. Then we went to our main ID and removed the last piece of Norton, put the McAfee stuff back in the right places, and things worked fine.

    But we didn't like the idea that McAfee's spam filter took over our email. So we decided to uninstall it and reinstall. Wanted the firewall and the security center. Since then, the system is a bit sluggish, sometimes freezes up, our browser and email don't seem to work (eg, home page not found and email times out trying to find POP3 server but the dial up part does work). So we want to get rid of McAfee altogether and maybe just get its virus protection and pick up a firewall, etc from other sources.

    McAfee insisted that we uninstall the components before uninstalling the Security Center. So we did that. Now we try to remove Security Center and it says there are still some components installed.

    Now the questions:
    1. how to get rid of McAfee once and for all? Ideas on SW removal (since the components are not listed under Add/Remove SW) and cleaning the registry (maybe there's some Norton pieces around too)? Any free SW? I downloaded System Mechanic about a month ago but never installed it - is this useful here?

    2. Suggestions on substitutes for the suite components (firewall, virus protection, etc)?

    TIA

    Fred

  2. #2
    Uranium Lounger
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    Re: Remove McAfee (XP Prof)

    Perhaps a System Restore will roll back the uglies? No telling what got left behind in the registry and elsewhere.

    As far as replacements, I am a fan of Norton Internet Security, it's a very tight and clean package. My personal preference is for NAV and Sygate Personal Firewall Pro, and I am still using my copy of Giant AntiSpyware (now a Microsoft product) until it expires for good. Firefox is my primary browser for security reasons, as well as tabbed browsing.

    I get relatively little spam but it's because I zealously protect my email addresses and use Mailwasher Pro to intercept my mail. Anything I want to keep, I pull down permanently with Outlook 2003.

    Hope that helps...
    -Mark

  3. #3
    Silver Lounger
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    Re: Remove McAfee (XP Prof)

    This might be the answer to a question you didn't ask...

    The Add / Remove Programs function does not even begin the task of uninstalling Norton (Symantec) products. I'd say 90% of the install remains. You have to really go to work to get Norton off your PC. Luckily, the Symantec website has a nice KB that offers all sorts of uninstall information and links. There's also a removal tool that works pretty well.

    Don't forget to delete the folder: C:Program FilesCommon FilesSymantec Shared and all files within.

    Lastly, I use the <img src=/S/free.gif border=0 alt=free width=30 height=15> prgram RegSeeker to find all traces of "Norton" and "Symantec" within the registry and delete what it finds. Note: obviously, you should follow the standard precautions of backing up a registry before performing wholesale deletions...

    Unfortunately, I've never used anything from McAfee so I don't have anything to offer in regards to removing the products from your PC

    I always resort back to Norton A/V but I always do clean installs (instead of upgrades) because of the bulk it adds to the registry. And I find Nortons integration with the recycle bin and Outlook very useful.
    - Ricky

  4. #4
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    Re: Remove McAfee (XP Prof)

    Ricky,

    Thks for the info. I do recall hearing that A/R does a poor job on Norton and that more work is necessary. Probably heard it on the Lounge some time back but didn't remember.

    Fred

  5. #5
    Silver Lounger
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    Re: Remove McAfee (XP Prof)

    Hi Mark,

    Thanks for the reminder on system restore. I don't think I've tried it with XP. I do recall trying it once with ME and being very disappointed with the process. Maybe that's why I forgot about it.

    Maybe we should go back to NAV and pick up other Internet security pieces from elsewhere.

    Fred

  6. #6
    Plutonium Lounger
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    Re: Remove McAfee (XP Prof)

    As for McAfee, you might take a look at this page to see if any of it applies: McAfee Support Forums :: View topic - How Do I Uninstall My Previous Anti-Virus Version?

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