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  1. #1
    Uranium Lounger
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    Email formatting (2000 SP3)

    I am switching my email client from Netscape 4.7x to Outlook 2000 SP3. In testing I am finding that some email sent to me that contains a mix of text and images show up in the preview window as an empty message. When I open the message, there are three attached files, one image file that contains the image and two text files. One text file that contains the text from the message and one that looks like it contains all of the formatting information. When I open this email in Netscape, I see the text and the image in the message. I can't find an option that looks like it controls this. Can anyone tell me how to get the properly formatted message?
    Legare Coleman

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    Re: Email formatting (2000 SP3)

    Are you going through the established step of first importing into Outlook Express and then into Outlook - or trying a "direct route"? If the latter, does using the former change things for you? HTH
    Gre

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    Re: Email formatting (2000 SP3)

    Are the messages you are receiving that display this behavior in RTF format? If so, see Jefferson's <post#=219382>post 219382</post#>.
    -John ... I float in liquid gardens
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    Re: Email formatting (2000 SP3)

    I'm not sure what you mean by importing. I have Outlook installed and recieve the messaged from my ISP into Outlook. Outlook Express is not involved.
    Legare Coleman

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    Re: Email formatting (2000 SP3)

    How can I tell what format the message is in?

    Never mind, I figured that out. It is in HTML format.
    Legare Coleman

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    Re: Email formatting (2000 SP3)

    Legare, my guess is that unkamunka thought that the problem was appearing with your existing Netscape messages, and that you are using OE as a conversion conduit (because it's the best way to import messages from other e-mail clients).

    On your question to me, in the message read window for the message, click on the Format menu. Though the option to change formats may be grayed out, the message format will be checked.

    It might be good if you can post a screen shot of what you are seeing.
    -John ... I float in liquid gardens
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  7. #7
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    Re: Email formatting (2000 SP3)

    <!profile=JohnBF>JohnBF<!/profile>'s interpretation of my post was completely correct. My next question has already been raised by him, and I will therefore bow gracefully out.
    Gre

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    Re: Email formatting (2000 SP3)

    The heck you will! <img src=/S/laugh.gif border=0 alt=laugh width=15 height=15> Legare's problem is with HTML formatted messages, and that shouldn't be happening.
    -John ... I float in liquid gardens
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    Re: Email formatting (2000 SP3)

    John: I agree! The only time that this happened to me was on a corporate network - restricted to messages from a specific sender. Outlook 2003 has a setting in Tools|Options controlling treatment of images, but I don't recall this in Outlook 2000.

    Legare: Just in case - is your default mail compose format Plain Text. Does the behaviour alter if you change the default format to HTML and then close and reopen Outlook? HTH
    Gre

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    Re: Email formatting (2000 SP3)

    I have seen this problem from time to time. I have put it off as a ISP error and as it happens very seldom.

    Does this happen to ALL HTML type incoming mail?

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

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    Re: Email formatting (2000 SP3)

    The mail client is responsible for disassembling a message into its component parts. Outlook usually does a good job, but very rarely it may mess up, or an incoming message may have been created in a slightly nonstandard way. If you place a proxy, such as an antivirus or antispam scanner, between Outlook and your mail server, then responsibility for the problem might be upstream at the proxy.

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    Re: Email formatting (2000 SP3)

    Since DaveA and unkamunka are now directing their questions to me, I thought I'd answer back to you. In Outlook 2003, I force all messages to be viewed in plain text, and that setting causes all embedded objects (graphics, spreadsheets, etc.) to display as attachments. However, Legare, your original post states that even the text content is being placed as an attachment, correct?

    The only time I ever see something like that is when I view my personal email messages on my ISP's site via Horde net mail client. I never see it in Outlook.
    -John ... I float in liquid gardens
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    Re: Email formatting (2000 SP3)

    My default mail format was plain text when this message arrived. When I saw the problem with this message, I changed it to HTML but it made no difference for this message. I haven't gotten any other messages in HTML format since then.
    Legare Coleman

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    Re: Email formatting (2000 SP3)

    Two possible ways of testing the situation: <UL><LI>Send yourself an HTML formatted message from another account<LI>Change your Lounge profile so that you are sent mail in HTML format and check the "notify me of all replies" radio button on this and/or any other current Lounge thread that you are posting to.[/list]Hopefully, that will at least let us know whether this is a one-off.
    Gre

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    Re: Email formatting (2000 SP3)

    I am 99% sure that the person who sent me the message uses Outlook (probably Outlook Express). I would think that would be compatible with my Outlook. <img src=/S/grin.gif border=0 alt=grin width=15 height=15> But then again. <img src=/S/confused.gif border=0 alt=confused width=15 height=20> I do have Norton Anti-Virus 2005 scan incoming email. No other proxy.
    Legare Coleman

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