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  1. #1
    New Lounger
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    Envelopes and labels (2002)

    We have two people in the office with the same problem of when they open word and select Envelopes and Labels within a new document it bombs out of the program. If someone else logs on the computer it works. I've tried the steps recommended on these posts with no luck. If I put the startup folder on the desktop (nothing is shown in the folder) Word will work that time only then bombs out again. I deleted registries also to no avail. Any suggestions would be very much appreciated....

  2. #2
    Plutonium Lounger
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    Re: Envelopes and labels (2002)

    Extremely stupid question: are you sure that those users have set a default printer?

  3. #3
    New Lounger
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    Re: Envelopes and labels (2002)

    We have it set to automatically load certain printers for each user and set default. I checked and the default is set.

  4. #4
    Plutonium Lounger
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    Re: Envelopes and labels (2002)

    From your first post in this thread, I gather that you have already tried Phil Rabichow's <!post=Systematic Approach to Behavioral Problems in Word (97/2000),197827>Systematic Approach to Behavioral Problems in Word (97/2000)<!/post>. If that is correct, I fear that I have no suggestion except creating an entirely new profile for those users.

  5. #5
    New Lounger
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    Re: Envelopes and labels (2002)

    Unfortunately I went through these steps with no luck, so I will try new profiles. Thanks for the help, Lynne

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