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  1. #1
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    To field: Does not recognize one or more names (Office 2003)

    I created a VB script for my spreadsheet. When I execuite the macro (Command Button) it would start MS Outlook, Attache the current spreadsheet and adds the group name to the TO: field. This has been working fine for the past couple of years. Now it has started to say "Outlook does not recognize one or more names."

    At first it was just one or two people with this problem. Now its happened to at least 10 others.

  2. #2
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    Re: To field: Does not recognize one or more names (Office 2003)

    Does the distribution list "All Tabs Direct" still exist in the Global Address List or in your Contacts?
    If it does, does it contain only valid recipients? Distribution lists are not necessarily kept up-to-date.
    (By the way, this is not really an Excel question, and it has nothing to do with VBScript; it is VBA)

  3. #3
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    Re: To field: Does not recognize one or more names (Office 2003)

    yes, the name is in the Global address. No, the Global address is current all the time.

    (I did this in my Excel spreadsheet,so I just thought.... Thats the problme.. I tried to think)

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    Re: To field: Does not recognize one or more names (Office 2003)

    The error message "Outlook does not recognize one or more names" is generated by Outlook, not by Excel, so the problem must be on the Outlook side.

    Can you determine which recipient names are not recognized, and can you see any pattern to them?

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    Re: To field: Does not recognize one or more names (Office 2003)

    Have been looking at this for two days now. This form (and others are starting to come up with the same problems) these forms have been working for over a year without problems or changes. The people in this and other groups are still here. The form(s), works fine for a while, then it gives you a problem 1 -3 times and then works fine. In the Global Address we have several names that are not in any group names, but are no longer here.

    Except for one person everyone is using XP, Office 2003. The one person is using XP, 2000.

  6. #6
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    Re: To field: Does not recognize one or more names

    Do the names for your Distribution Lists themselves (i.e. not the members) coincide with names for Groups in the GAL? HTH
    Gre

  7. #7
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    Re: To field: Does not recognize one or more names (Office 2003)

    I''m going to move this thread to the Outlook forum, for I don't think the solution will be found in Excel.

  8. #8
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    Re: To field: Does not recognize one or more names

    Not sure I understand this.

    The names in the GAL are the same in each of the distributions lists. No misspellling or missing names.

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    Re: To field: Does not recognize one or more names

    One of your distribution lists is called "All Tabs Direct". Is there also a Group in the GAL called "All Tabs Direct"? If so, perhaps Outlook is getting "confused" trying to match one list with the other - despite the fact that they are two completely different things. HTH
    Gre

  10. #10
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    Re: To field: Does not recognize one or more names

    We have the GAL list. The GAL has both the individual names and group names ( Tabs Supervisors, All Tabs Direct, Tabs Font Group) - these will contain the names of several individuals. I also have a group name - Tabs Promotion Group - this one contains individual names and also a group name (Tabs Supervisors) in it.

    We are not allowed add to the GAL or to create our own private address list. (PAL?)

  11. #11
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    Re: To field: Does not recognize one or more names

    If the user presses Ctrl+K to force resolution of the names, do they resolve? There is an equivalent VBA method if that does work. If not, could there be a problem with Outlook's caching/synchronization of the GAL?

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    Re: To field: Does not recognize one or more names

    Ok, this is the newest info. I have one on this "HOT" potato. We just started to notice that we are not setup up with Global Address List - GAL. Our Network dept. is saying that MS has changed MS Offfice/Outlook so that Recepient is now the default setting. That even if we add GAL as the default, it will later change the address to Recepient again.

    Does anybody have any information on this?

  13. #13
    Super Moderator jscher2000's Avatar
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    Re: To field: Does not recognize one or more names

    I don't understand what this means: "Recipient is now the default setting." Are you talking about the Address Book dialog, and the order of name resolution on its Options tab? "Recipient" is not an option for me in Outlook 2003. "Contacts" maybe?

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    Re: To field: Does not recognize one or more names

    On the Address Book button - when selected it now displays a popup - On the right side - Show names from the: On there a pull down with the following options: Contacts, Recipients, Global Address list. It used to have Global Address List as the default selected. Now it shows Recepients as the default. According to the Network Dept. Manager, MS has set it up so that Recipents is the default and we can't change it.

    That we have to rewrite our Forms/scripts so that it will somehow select the GAL and fine the names we want. These seems kind of hard that MS would set it up so that when we install the software it will default it what they want and not give us a choice. Again, this is what we are being told by the Network Dept.

  15. #15
    Super Moderator jscher2000's Avatar
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    Re: To field: Does not recognize one or more names

    We don't have "Recipients" as an option in our Address Book. Can you tell what it is? Some kind of server-side cache of previously used addresses maybe? Anyway, making the GAL the default is a one-dropdown operation from the Address Book's Tools>Options... dialog, so if you can't change it, either your IT department has wired it that way (perhaps for a good reason??), or you have something that Microsoft didn't sell to us. <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

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