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  1. #1
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    Mail Merge (Word 2000 SR-1)

    I have a single user profile that is trying to mail merge 600+ addresses from an Excel spreadsheet. There is no problem merging, only that when she goes to print, a blank separator page comes through. Looking through the settings, I cannot see why this is happening, and it is only to her. It is something in the profile, because it is independant of the machine she uses. She can go in and manually remove the blank pages, but again, w/ 600+ letters, it is a huge waste of time. Anyone have any ideas?

    Thx

  2. #2
    Plutonium Lounger
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    Re: Mail Merge (Word 2000 SR-1)

    Welcome to Woody's Lounge!

    Does she have a different default printer than other users? Some printers (especially inkjet printers) have a larger non-printable area at the bottom of the page, so that the section break at the end of each letter might just be pushed to the next page. She could experiment:
    - Decrease the top page margin a bit, or
    - Reduce the font size used in the letter.

  3. #3
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    Re: Mail Merge (Word 2000 SR-1)

    Thanks for your response, Hans.

    It is also independant of the printer. I've tried to print it to at least 3 different printers, just to rule that out.

    Thanks, again.

    Zero_G

  4. #4
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    Re: Mail Merge (Word 2000 SR-1)

    I assume you have also tried changing the margins and font size.
    Can you find out whether the blank page after each letter is caused by a superfluous paragraph, page break or section break?

  5. #5
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    Re: Mail Merge (Word 2000 SR-1)

    If memory serves, it is a section break.

  6. #6
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    Re: Mail Merge (Word 2000 SR-1)

    Word always creates a section break at the end of each letter in the merged document. If the main document (the one with the merge fields) also contains a section break at the end, there would be 2 section breaks after each letter in the merged document. If this is the case, you might try removing the section break from the main document.

  7. #7
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    Re: Mail Merge (Word 2000 SR-1)

    I only have Word 2003 in front of me and don't recall how similar it is to 2000. However, could it be one of the settings under Tools, Options, Edit, 'Cut and Paste Options,' Settings...? Specifically the part referring to Excel?

    Zero_G

  8. #8
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    Re: Mail Merge (Word 2000 SR-1)

    I don't think that those settings are relevant to mail merge (but I could be wrong, of course).

  9. #9
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    Re: Mail Merge (Word 2000 SR-1)

    Does this happen to other documents? My thought is that if you are using a networked printer the protocol your IT Dept set up might call for a blank page between documents and the printer is treating each merge as a separate document.

  10. #10
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    Re: Mail Merge (Word 2000 SR-1)

    Thanks to everyone who has tried to help me. I finally figured it out. It should have been the first thing I checked. The user had modified their normal.dot! So, it was opening as a 2-page document automatically. The 2nd page is why there was a blank page printing. Once I put it back to the way it was supposed to be, everything started working correctly.

    Thanks again!

    Zero_G

  11. #11
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    Re: Mail Merge (Word 2000 SR-1)

    Thanks for sharing the resolution of this problem.

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