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Thread: Bad Key

  1. #1
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    Bad Key

    I get the following error message when upgrading, reinstalling, repair, etc. of my Office2000 installation:
    Error 1402. Could not open key: SoftwareClasses"small box"h. Verify that you have sufficient access to that key, orcontact your support personnel. *note that "small box" is a symbol.

    Need to know some procedure for uninstalling, repairing, or whatever to fix this proble so I can install SR-1a and 2 upgrades. As currently installed it appears Office is running correctly...

    Thanks..

  2. #2
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    Re: Bad Key

    why fix what ain't broken? SP1 is one thing, SR2 - are you sure you want it?

    What OS are you using?

  3. #3
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    Re: Bad Key

    from the MS knowledge base - Q236427

    This problem may occur when the following conditions are true:
    - You are running Microsoft Windows 95, Microsoft Windows 98, or Microsoft
    Windows Millennium Edition (Me).
    -and-
    - You have turned on User Profiles.
    -and-
    - There is a problem with the active profile.

    it goes on to say you need to run scanreg to fix the registry.

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