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  1. #1
    3 Star Lounger djmoore's Avatar
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    msagent annoyance (2000)

    At work I've inherited support of an application, and I have a need to go to this company's "expert service center" website, sometimes a few times a week.
    Whenever I get to the site an annoying "helper" pops up, welcoming me to my first visit to the expert service center. Now I've been going there for 2 weeks now, and all it does is tell me it's my first visit, point out the obvious areas of the main page, and then drift off to the corner to wait for I-don't-know-what.
    I called their helpdesk to get rid of this nuisance - it pops in my Systray, and the only options I have are to right-click and choose Hide when it is visible, and right-click and choose Show when it is hidden. Mind you, the audio I get from this thing , as well as the bubble text, is SPECIFIC to this website.
    Their helpdesk told me it has nothing to do with their website, and proceeded to give me instructions on how to Add/Remove applications using Control Panel. Even I know how to do that!
    This had been going back and forth all day Friday, and they even did a netmeeting and saw for themselves that it wasn't what they had claimed it was. the person who sits next to me, who also inherited this responsibility, gets the same annoying little wizard (as an aside, it appears to be the same wizard image from back with WOPR 2 - but I would never consider Woody annoying!!!)
    Anyway, they eventually sent me instructions on how to find MSagent, and here is a quote from their email with all its helpful goodness:

    Hello Don,

    We've just found that the default location of it is under "C:Windowsmsagent" (of course it depends on OS).

    We also installed the same "Merlin" wizard staff on one of the PCs here. I can easily say that it is possible to configure it to associate any specific web page. I think it is already configured "only" for ESC web page before.

    Could you please investigate "msagent" folder and try to move it somewhere else?
    (I mean check after your deletion of this folder and be sure that it's not under "%System%" folder)

    Could you also try to change its configuration to another web page to see the result?


    I wonder how it was installed to your PC previously ...

    Thanks for your time and effort.

    My question is - how the heck would I configure it for a specific webpage? I double-click on the executable and nothing happens. I'm guessing that's not the way to do it, then, but I don't know what IS the right way. Any ideas? I'd just like to be able to UN-configure it for ALL webpages - if that is indeed what the problem is - but I'm hesitant to simply deleting it. That'll just open a can of worms and Windows will come tumbling down, with my luck.
    Have a cookie -

    Don

  2. #2
    Plutonium Lounger
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    Re: msagent annoyance (2000)

    Which Windows version are you using? Your question is not Office-related as far as I can see.

  3. #3
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    Re: msagent annoyance (2000)

    When the agent pops up, can you right click and get any information on it or are show and hide your only options? If you can figure out what agent it is, assuming it's one that is available for download and not something homegrown, you may be able to locate instructions for configuring or removing it. The MSAGENT folder just holds the dlls, type libraries, character graphics and server executable to make the agents work.
    Charlotte

  4. #4
    Super Moderator jscher2000's Avatar
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    Re: msagent annoyance (2000)

    Unless their site is IE-specific, visiting it with Firefox might do the trick. <img src=/S/grin.gif border=0 alt=grin width=15 height=15>

  5. #5
    3 Star Lounger djmoore's Avatar
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    Re: msagent annoyance (2000)

    Hans,
    I'm using Windows 2000, Service Pack 4.
    I had my doubts as to whether it was actually Office-related, but when I did a search on msagent this seemed the best forum to use, especially since the agent appears to be closely related to the Office Assistant.
    the questions and instructions the other company's helpdesk pelted me with also led me to believe that they thought it might be Office Assistant-related too. They had me uninstall Office Agent Runtime (going from memory here, but the name is pretty close to what it was actually called) using Control Panel. They were supremely confident that would do the trick, and I was suitably smug when it did not.
    Have a cookie -

    Don

  6. #6
    Plutonium Lounger
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    Re: msagent annoyance (2000)

    MSAgent is part of Windows, so I will move this thread to the Windows 2000 forum.

  7. #7
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    Re: msagent annoyance (2000)

    Don,

    Have you looked at Microsoft Agent home page ffor help?

    Joe
    Joe

  8. #8
    3 Star Lounger djmoore's Avatar
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    Re: msagent annoyance (2000)

    Thanks, Joe - I just got through looking around that webpage and they seem to consciously avoid any reference to uninstalling MSAgent - I don't see a single reference to it even being possible. I did see references to the menu options available and I seem to be missing some key ones, so I guess what I have is a bad install.
    What I think I will do is copy the directory to somewhere else and then delete it. Couldn't hurt.

    Thanks -
    Have a cookie -

    Don

  9. #9
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    Re: msagent annoyance (2000)

    Don,

    After copying it and deleting the original you may want to search the registry for keys that reference the original location. If you find any you could export them and delete the key.

    Joe
    Joe

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