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  1. #1
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    Sending Reminders (2002/2003)

    I have read many posts regarding setting reminders on items not in the default folders, but this particular twist does not seem to be covered. I am trying to send an email, with a reminder set before sending, to another user. I want the reminder to work on the recipients system to remind them to follow up on my message to them. When I send the message, it is received WITH the reminder information, and the correct time, but it will not trigger a reminder on their system. It WILL turn red after the time set, but won't pop up. Since the message IS in one of their "default" folders (Inbox), it should trigger a reminder, no? <img src=/S/confused3.gif border=0 alt=confused3 width=45 height=45>

    Any assistance in understanding this would be appreciated. Thanks; Eric.

  2. #2
    Super Moderator jscher2000's Avatar
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    Re: Sending Reminders (2002/2003)

    It may well be that Outlook doesn't really keep track of reminders unless the user adds them through Outlook's dialogs (or using VBA code). I haven't tested it either way, but as the recipient, I certainly don't want senders setting reminders for me, so I can't complain. <img src=/S/grin.gif border=0 alt=grin width=15 height=15>

  3. #3
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    Re: Sending Reminders (2002/2003)

    Point taken, but as a network administrator, I want to be able to send a notice regarding server maintenance to my users, with a reminder 15 minutes before "down-time" to remind them to log off. As it DOES appear in their list with the flag and reminder set, and it DOES turn red when expired, it is strange (to me) that it doesn't do the one little extra step of actually reminding them. :-)

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    Re: Sending Reminders (2002/2003)

    You could try sending a Delegated Task with a Reminder, but it's a bit more intrusive.

    (And there's nothing you can do to stop a user from simply deleting what you send without further ado.)
    -John ... I float in liquid gardens
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    Re: Sending Reminders (2002/2003)

    I did look at Tasks as an option, but when I delegate (assuming that's the same as "Assign Task"), it only allows for a date, not a time. Is there something I am missing? As per my example, I need at worst a 1 hr window for the flag to pop up, preferably 15 minutes. And of course I know that some users will simply delete the message, negating the whole concept, but hey, they'll learn when they are kicked off without further warning. <img src=/S/sneaky.gif border=0 alt=sneaky width=15 height=15>

  6. #6
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    Re: Sending Reminders (2002/2003)

    Ah, I believe you are correct. <img src=/S/sorry.gif border=0 alt=sorry width=15 height=15> There's no Reminder Option on a Delegated task. Apparently you can only remind yourself.
    -John ... I float in liquid gardens
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    Super Moderator jscher2000's Avatar
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    Re: Sending Reminders (2002/2003)

    Sounds like what the much-abused Windows Messenger Service (or was it the Alerter?) was designed for.

    Is there a way to stick it on everyone's calendar rather than sending it by e-mail?

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    Re: Sending Reminders (2002/2003)

    Yes, the Messenger Service might have been an alternative, but I would have to look into it more: I believe it is now disabled by default, and I'm not sure I can target a specific group of users that way. My plan is to send the email to a distribution group, and therefore target just the users of the application on that server. As for the Calendar option, unfortunately we use POP3 mail, not IMAP, so there is no shared Calendar. Yet another good idea, though. :-) Another option to consider. Thanks.

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    Super Moderator jscher2000's Avatar
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    Re: Sending Reminders (2002/2003)

    We just switched to Outlook 2003 and Exchange Server, so I think I'm not able to test any suggestions that I'd give you. I still think it might be possible to create an appointment on your Calendar in your copy of Outlook, set an alarm, and then "invite" people to attend, which sends a special kind of message. But I don't know what happens after that...

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    Re: Sending Reminders (2002/2003)

    Yes! That works! Although there are a couple of steps I will have to train the users to follow on receipt: They must "Accept" the invitation, then choose whether to "Respond" to it. Obviously I don't want to receive 50 meeting acceptance emails, so I will have to explain that they don't need to respond, but I can explain all of that in the original invitation. Should work, with a little luck and training...

    Thanks for all the ideas, guys;
    Eric

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    Re: Sending Reminders (2002/2003)

    As Network Admin, can't you set up a separate mailbox "The Evil Systems Update Reminder Mailbox", so the responses don't hit your personal Inbox? <img src=/S/grin.gif border=0 alt=grin width=15 height=15>
    -John ... I float in liquid gardens
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    Re: Sending Reminders (2002/2003)

    In Sue Mosher's newsletter (Exchange Messaging Outlook Volume 9, Number 24) she just covered this question. I always assumed I could send the flag with the message ... Apparently not. Here is a link to her article if you want to read more about it. http://www.slipstick.com/emo/2005/up050303.htm#flag

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    Re: Sending Reminders (2002/2003)

    Well, that certainly seems to confirm that it is not possible. :-) Thanks for the link, though...

  14. #14
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    Re: Sending Reminders (2002/2003)

    Yet another good idea! <img src=/S/devil.gif border=0 alt=devil width=15 height=15> Thanks.

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