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  1. #1
    Silver Lounger Duchess843's Avatar
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    AVG Free Edition

    I've given up on using Norton's System Works 2003. Instead I'm using the subject AntiVirus software. Today I noticed that e-mail scanning shows a message that the e-mail scanner's not fully functional. I clicked Make it Functional but that's not fixing the problem.

    Does anyone that uses AVG know how to make e-mail scanning fully functional.? I thought about installing again but I want to be sure of what I'm doing. Sort of looking before I leap into the pool. All suggestions will be sincerely appreciated.
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  2. #2
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    Re: AVG Free Edition

    I have had a similar problem with AVG and a simple uninstall and reinstall fixed it. You need to make sure you have completely removed Norton hooks (I truly despise Norton's intrusion into my systems) - I have a similar set up as you and no longer use NAV that was installed through SW2002. It did require removing NAV features from SW install menu - and then still making sure nothing in Symantec's Liveupdate was getting in the way.
    Bill (AFE7Ret)
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  3. #3
    Silver Lounger Duchess843's Avatar
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    Re: AVG Free Edition

    I have a serious problem with AVG Free. I can neither uninstall not reinstall. The uninstall generated a message that there was 1 error (Product Not Installed).

    When I tried to reinstall the error message reads: Action failed for avgamsvr.exe, already installed.
    What's the solution for these messages?

    FAQ's and I Need Help were of no help to me. I can find no further mention of Norton or Symantec in programs or in the Registry.
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  4. #4
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    Re: AVG Free Edition

    That's good that nothing is in the Registry for Symantec or Norton. How did you check the Registry for Norton? You need to do the same for AVG or Grisoft - I like CrapCleaner's registry cleaner - they call it their "Issues" feature. Make sure you back up the registry before changing it.

    You might also download and run Process Explorer - it is an enhanced Task Manager that tells you the location of where that process exists - you can use that information to delete it from your drive and as search arguements to clean up the registry (Note, you may have to add "Path" from the "Select Column" option under View).

    Have you scanned for spyware and other malware?
    Bill (AFE7Ret)
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  5. #5
    Silver Lounger Duchess843's Avatar
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    Re: AVG Free Edition

    Using regedit I searched for all the programs found in Norton System Works, like WinDoctor and Live Update. I did the same for AVG and Grisoft. I forgot the name of a registry cleaner I used last month and when I rebooted I couldn't get back into Windows. The dreaded format had to be performed. I'm afraid of any registry cleaner as a result.

    I use Safe Mode to uninstall AVG, needless to say I'm not installing it again. I installed AVAST instead. Yes, both spyware and malware searches were performed, they came up empty.
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  6. #6
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    Re: AVG Free Edition

    Sorry AVG gave you so much trouble - I have had good luck.

    I have several collegues who use and swear by AVAST so that was a good choice too.

    So all is working fine now?
    Bill (AFE7Ret)
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    Heat is the bane of all electronics!

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  7. #7
    Silver Lounger Duchess843's Avatar
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    Re: AVG Free Edition

    I just installed it tonight and ran it once. So far, so good. I do like its simplicity. Do you know if it scans Outlook Express in or outbound mai? I saw where it scans Outlook which I don't use.
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  8. #8
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    Re: AVG Free Edition

    Their web site says it does.
    Bill (AFE7Ret)
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  9. #9
    Silver Lounger Duchess843's Avatar
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    Re: AVG Free Edition

    Thank you Bill. I wonder why I didn't see it. But all is well that ends well.
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  10. #10
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    Re: AVG Free Edition

    No problem - thanks for the followup.
    Bill (AFE7Ret)
    Freedom is NOT Free!
    Heat is the bane of all electronics!

    ─────────────────────

  11. #11
    Super Moderator jscher2000's Avatar
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    Re: AVG Free Edition

    To see whether inbound mail is being scanned now that the product is installed, you can check your account settings in OE. Usually, antivirus software will change the incoming mail server to the "loopback" address (localhost or 127.0.0.1). This way, OE requests mail from port 110 on your computer, where the antivirus software listens for requests and impersonates your real mail server, receiving your username and password, and using them to retrieve your messages so it can scan them before they enter OE. If your account settings in OE still go directly to you mail server, you might need to visit the AVAST configuration settings and turn on mail scanning. (I've never used AVAST, so I don't know how to do this.)

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