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  1. #1
    Silver Lounger
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    True Image v Win XP (Win XP)

    I know there's lots of support for True Image on the lounge so I hope to be able to get an answer.

    After years of using PowerQuest's Drive Image for creating back up images, we decided to switch to True Image after yet another recommendation from a friend.

    However, TI was NOT able to create an image of any of our drives. We have 2 physical HDs, each partitioned into 3 logical drives. We tried doing several drives at once, one at a time, etc. Nothing worked. I'm attaching the log file for whatever it's worth (after changing its ext from log to txt).

    I would also note that we always had problems with Drive Image (up to latest v8) imaging the C drive but all others could be imaged ok.

    Any ideas?

    TIA

    Fred

  2. #2
    Plutonium Lounger
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    Re: True Image v Win XP (Win XP)

    I've never tried to read the log outside of TI so I'm having a little trouble interpreting it. Meanwhile, what is the K: drive (you said six partitions)? What destination are you using for the backup? I suspect there's something wrong in what or how you're selecting as you go through it, but I'm kinda rushed right now and will have to get back to this later this afternoon. Meanwhile, I'm going to move this thread to Software, as I don't think the problem is in WinXP.

    Edited later: I believe I just realized, after looking at my own log, what the K: drive is - is it the destination drive? If so, and if it's a CD or external drive, we may have to wait for someone with experience in that area, as I do my backups to a third physical drive, internal to the machine. However, if you're up for a little experiment to see if it IS a problem with the destination, we could try the following. Make a backup of ONE partition, with the least amount of data in it, to a destination file on the OTHER physical hard drive. That assumes you have enough space to try this out. If it works, maybe we'll have isolated the type of problem we're dealing with.

  3. #3
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    Re: True Image v Win XP (Win XP)

    Al,

    In answer to your orig question plus your later add-on, I believe the K drive was our newly installed external USB hard drive (actually an internal HD placed in a case that converts the ribbon output to USB). I say I believe bcs
    - C-H are the 6 partitions across the 2 phys drives
    - I+J are the CD and DVD drives
    - K is normally our memory stick
    - L,M,N are some combination of photo card reader, a photo card reader port on our HP printer (I think we determined once that it was M or N), and a zip drive (I think that was O).

    Our intended target was the external USB HD.

    Actually, when we first installed it, the external USB drive was O. Not sure why it was trying to install on K but the external USB HD was the destination regardless of letter.

    **Separate question (but maybe for Win XP): why do drives get relettered? In particular, why did the USB HD start out as O and has now become K? This tends to mess up shortcuts to drives.

    As I type, the wife is trying to do another run of TI. According to her brother (the additional recommendation who also works in tech support for some company), TI should have had 2 files that start at bootup. We only had 1. So she did an uninstall and reinstall. Now we have 2 TI files running at startup. So we gave it a shot.

    First we tried imaging our C drive (14 GB total) to the external USB HD (lettered K). No good - got msg saying "image creation has completed with errors" after a very short time (seconds).

    Then we tried imaging our C drive to our D drive (about 80GB free). No good - same msg.

    Last we tried imaging our F drive to our D drive. No good - same msg.

    With PowerQuest's Drive Image, imaging the C drive was also a problem but the F and G drives were never a problem. She's trying a DI test right now.

    Any other suggestions out there?

    Thanks all,

    Fred

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    Re: True Image v Win XP (Win XP)

    I'm not going to be much help.... sorry! But I backup to both CD-RW's and an external HDD on 2 PC's without any problems whatsoever. But, I have read a considerable amount of threads on the True Image Forum and those people who have SATA drives and some other more sophisticated setups have had problems. Not knowing your particular setup this may not apply. There are not only some people who are quite knowledgeable of TI who participate on that forum, but there is also an official Acronis tech who helps out too. (hint)

    Jeff
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  5. #5
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    Re: True Image v Win XP (Win XP)

    I forgot to mention earlier that Drive Image has always been, at least when I used it, a true-DOS based application and would never image the C: drive while in Windows. Adding to what Pilgrim said, it might be time to try to get some help from the TI forums and/or tech support. I don't know what's causing the problem. It could be the USB drive, but I have no way to check that. BTW, you DID run a CHKDSK on all partitions beforehand, didn't you? I have three hard drives (the 3rd is used for backup images), a CD-RW and a three-slot USB media reader and TI runs like a charm. Now, about this:
    <hr>...why do drives get relettered?... <hr>
    Windows does that! I stopped that problem by using Disk Management to MANUALLY assign letters to my CD-RW and the media reader's three slots. I used letters up high in the alphabet so there would be plenty of room for hard drive partitions. Problem hasn't showed up any more.

  6. #6
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    Re: True Image v Win XP (Win XP)

    Al, Jeff,

    Thanks for the help.

    I didn't think we had anything strange as far as the setup goes. It's a regular WD HD (that I'd put into my PC) inside of an external enclosure that allows me to hook up to a USB port. We know the drive works since we can drag and drop files on to it.

    Drive Image seems to have the same problems imaging the C drive, even tho it's supposed to be able to do so from within the Windows env. If TI can't, can we run it from a command line prompt? Guess it's time to visit those Acronis forums.

    One other question which I'm sure has been answered lots of times: in backing up the C drive, is there something special that needs to be done to account for the registry? I've only started exploring that recently. In particular, if I use regedit and just export the registry at the top level node (My Computer), would that suffice? I recall reading somewhere that that is not sufficient. I do recall seeing lots of programs that perform various operations on the registry including backup but I'm not sure how that's diff than what's provided with regedit. Any favorite pgms?

    Thanks.

    Fred

  7. #7
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    Re: True Image v Win XP (Win XP)

    > Drive Image has always been, at least when I used it, a true-DOS based application and would never image the C: drive while in Windows

    I regularly create backups of C: drives across my home network using Drive Image 7 - both manually and scheduled. Individual file and folder restores can also be done online, but full restore of the image requires a boot from the (Windows XP based) CD.

    Symantec claim to have incorporated the functionality of Drive Image into Norton Ghost 9, but I have not tested this - anyone out there using this version?

    StuartR

  8. #8
    5 Star Lounger jujuraf's Avatar
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    Re: True Image v Win XP (Win XP)

    I too backup to an external USB drive with TI. I'm not one of the hard core lovers of TI as I've had many problems with it in the past and even when it claims an image has been verified I've STILL had it fail to restore <img src=/S/eyeout.gif border=0 alt=eyeout width=15 height=15> (So I also do a backup with two other programs.)

    I have, however had somewhat similar problems in that I often get errors quickly after starting an image and I always find I have to do a disk scan on the drive(s) and that clears it up. In the 'old' days I could just run scandisk but now you have to do it from the admin menu and then reboot the computer for it to start. Go to Start / Accessories / System Tools / Disk Cleanup (this is on my Win2000 PC, I don't know if it's in the same place on Win XP but I'm writing this on my Win2K machine).

    So try the scandisk thing first and then run TI again on the smallest drive.

    Deb

  9. #9
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    Re: True Image v Win XP (Win XP)

    Great point about CHKDSK! That's why I remembered to ask about it in my post above. Both Drive Image (my past experience) and TrueImage are likely to fail if there's ANYTHING "wrong" on the drive, so trying a backup without running CHKDSK (WinXP) is a mistake.

    My procedure for running CHKDSK is to open a CMD prompt window and run CHKDSK /F on each partition in turn. You will be told that the boot drive can't be done until re-boot, but that's OK and you should continue with all other partitions from the CMD prompt window.

  10. #10
    Uranium Lounger viking33's Avatar
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    Re: True Image v Win XP (Win XP)

    Fred,
    There is one little quirk (bug?) in TI that can throw you for a loop if you aren't careful.

    It will renumber drive letters on your system but ONLY for it's own internal use. So if you are setting up the locations to Image, you have to be very careful and don't just go by what the letter designation says in the TI set up screens.
    If you don't already have the drives NAMED in addition to the driver letters on each drive, it will make things much easier and accurate to make the Images OF and for the locations you wish them to be.
    BOB
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  11. #11
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    Re: True Image v Win XP (Win XP)

    Bob,

    No wonder you're a wizard <img src=/S/grin.gif border=0 alt=grin width=15 height=15>. With an answer like

    >If you don't already have the drives NAMED in addition to the driver letters on each drive, it will make things much easier and accurate to make the Images OF and for the locations you wish them to be.

    I'm not sure what you mean. Do you mean name the drives and use the names for both source and destination?

    First, I've never tried naming a drive. Just lettering them is challenge enough for me. Especially if Win XP decides to randomly re-assign letters. For ex, on my other PC (not the one with the TI problems), I had a memory stick shortcut that was lettered H for a long time. Tonight, it got promoted to G w/o me knowing it until I tried using the shortcut. I understand I can manually assign letters so they stick but didn't know I could name the things too. Is that supposed to make TI more stable in terms of hitting the target? I'm not sure that's the problem since TI seems to start ok but just completes with an error.

    Thanks.

    Fred

  12. #12
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    Re: True Image v Win XP (Win XP)

    Stuart,

    How??????

    Maybe we need a real network. Right now, we just run dedicated PCs. Anything needing to be moved from one PC to another goes on a memory card. We have our HP printer connected to both PCs using its USB port to go to one PC and itsold parallel port to go to the other. That's our network.

    Fred

  13. #13
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    Re: True Image v Win XP (Win XP)

    Deb,

    If TI fails when restoring and you have to consistently image with 2 other pgms, I'd say forget TI.

    As far as scandisk goes, we did that too. But the results flashed by so quickly that we couldn't read the results. I'd say the results were on the screen for about 1 sec. I think we did reboot and try TI after scandisk with no better results. Will have to check.

    Thks

    Fred

  14. #14
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    Re: True Image v Win XP (Win XP)

    You could back up C: to a folder on another local disk.

    Disk Image also claims to support CD-RW as an output medium - but I have never done this successfully.

    StuartR

  15. #15
    Plutonium Lounger
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    Re: True Image v Win XP (Win XP)

    <hr>...As far as scandisk goes, we did that too. But the results flashed by so quickly that we couldn't read the results... <hr>
    I hope you mean CHKDSK, not scandisk. If the results didn't stay on the screen you didn't open a CMD prompt window maybe, huh?

    1) Start, Run
    2) Type: CMD and click OK
    3) In the new box, type: CHKDSK C: /F (case is not important in any commands)

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