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  1. #1
    3 Star Lounger
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    Outlook spy (Outlok 2003/SP3)

    I have a client with a legitimate concern about a particular user's email usage and wants to monitor/copy all outgoing email messages. They don't want to use rules or anything the user could discover - or at least discover easily. I guess the ideal situation would sit at the Exchange Server level.

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    Re: Outlook spy (Outlok 2003/SP3)

    >I guess the ideal situation would sit at the Exchange Server level.

    That is correct. You should also be aware that, in some countries at least, it is illegal to monitor the contents of an employee's e-mail.

    HTH
    Gre

  3. #3
    Super Moderator jscher2000's Avatar
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    Re: Outlook monitoring software (Outlok 2003/SP3)

    Over here in the "land of the free," ahem, employees typically have no right to the privacy of their work e-mail boxes, and often the employer doesn't need to remind them of this, although it is a good practice to do so.

    Some references:
    Fact Sheet 7: Workplace Privacy by Privacy Rights Clearinghouse
    Workplace Privacy by EPIC, the Electronic Privacy Information Center

    But getting back to the original question, I would think that a rule or script could be put on the server to duplicate out anything new added to the Sent Items folder. But a crafty sender could change the destination folder (or not save outgoing messages at all, simply cc'ing or bcc'ing them to a personal webmail account), so you might need to consider something at the SMTP transport level. I imagine there are expensive software packages designed for this, but off the top of my head, I can't recommend anything in particular.

    Added: Incidentally, there is a program for developers called Outlook Spy, which has no relation to what you want. <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

  4. #4
    4 Star Lounger pccoyle's Avatar
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    Re: Outlook spy (Outlok 2003/SP3)

    Thre is a product called Mail Marshall from Marshall Software that does this sort of monitoring at server level. Monthly reports rank users by the amount of in and/or outgoing mail messages. Rules allow addresses to be classified as business.
    We used this with great effect, usually we could see a new employee sending on jokes, receiving jokes, etc. With the report their manager could show how much time and MB of resource were being used.
    This was in line with our internet and email policy all users had to sign, which allowed the company to monitor the volume of email traffic. Message content was not shown, although as administrators we could view the mail and gain an idea of where the volume was being generated.
    The same company also has Web Marshall, doing a similar job.
    <img src=/S/cheers.gif border=0 alt=cheers width=30 height=16> <img src=/S/flags/NewZealand.gif border=0 alt=NewZealand width=30 height=18>
    Paul Coyle
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