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  1. #1
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    MONITOR SCREEN GOES BLANK (Windows XP SP1)

    We have a computer here at work that periodically has the monitor screen go blank. This generally occurs when the person selects an icon or minimizes a screen. When they reboot it appears everything is fine, but later on during the day when the click on an icon or miminze a screen the same problem may appear again...Any ideas or suggestions is very much appreciated. thanks, John

  2. #2
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    Re: Monitor screen goes blank (Windows XP SP1)

    John,

    >with a hard eraser

    Ah yes, the "pink pearl eraser", the engineers friend. Best thing to clean the gold PC fingers and other contact points. <img src=/S/clever.gif border=0 alt=clever width=15 height=15>
    BOB
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    Today it is called golf!

  3. #3
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    Re: Monitor screen goes blank (Windows XP SP1)

    Thanks to both of you for the suggestions...will do the next time there is a failure....John

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    Re: Monitor screen goes blank (Windows XP SP1)

    Suggestions:

    1) try a known, working, monitor instead of the one which is presently connected. If the new one works, the problem is with the old monitor. Otherwise, go to suggestion 2.

    2) power off the PC and disconnect the main plug. Open the case and see whether you have a video card producing the signal, or whether the video socket is on the motherboard. Stand well back and carefully blow (or suck!) the dust out of the interior. Carefully inspect the connections/connectors close to the video socket to see if there are any signs of cracking. If there is a video card, carefully remove it, rub the golden connectors with a hard eraser, remove any rubbery bits, and reseat carefully. Put it all back together and try the monitor again. If it doesn't work at all now the problem was associated with the video socket...

    John
    <font face="Script MT Bold"><font color=blue><big><big>John</big></big></font color=blue></font face=script>

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  5. #5
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    Re: MONITOR SCREEN GOES BLANK (Windows XP SP1)

    I tried your suggestions...the video connector is attached to the mother board...no video card. I am wondering if it might be a corrupted file in operating system and if it is possible to run a "repair" option like you can with Office?? I don't want to fire up the Windows XP CD and go into setup if there is not a repair option. Can anyone give me some advice. The screen went blank again when she clicked on a Excel Icon. thank you, John

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    Re: Monitor screen goes blank (Windows XP SP1)

    Since you have eliminated the faulty monitor theory, about the only other diagnostic thing I can suggest is to try changing the screen resolution to see if there is any effect. Right-click on an empty area of desktop, and select Properties, then click on the Settings tab, and change the Display Resolution near the bottom left and click on OK. Do all the resolutions you try work? Hopefully so.

    The Settings screen should tell you what monitor and video "card" you have. Click on the Advanced button and see if you can get any further useful information from the various tabbed screens this gives you.

    I suspect that one of the video hardware Modes that is invoked when you go into Excel is not working correctly, and if this is the case that may involve a motherboard replacement.. I don't have any diagnostic tests that run through all modes for all resolutions... Alan?

    If you can find what display driver you're using, it would certainly be a good move to see if you can replace it with the same or a newer version. But currently my suspicions are with the video hardware on the motherboard.

    John
    <font face="Script MT Bold"><font color=blue><big><big>John</big></big></font color=blue></font face=script>

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  7. #7
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    Re: MONITOR SCREEN GOES BLANK (Windows XP SP1)

    I had a similar problem recently on a laptop, and it turned out to be a bad ribbon cable between the mother board and the screen.
    Legare Coleman

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    Re: MONITOR SCREEN GOES BLANK (Windows XP SP1)

    thanks to all for the suggestions....it's off to the shop for repair/replacement....thanks again, John L

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