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  1. #1
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    Toolbars Disappear (OE 6)

    I occasionally help a 92 year old widow with her computer, and several times I have found the problem was the toolbars were turned off. Of course, this really confuses her because she no longer can find the Reply, Forward, Send, etc. buttons.

    I suppose she could inadvertantly turn them off (Views|Layout, or right-click in the toolbar area). However, she barely knows how to navigate around in OE, and I'm wondering if there is some other mechanism that might cause them to be turned off.

    I would welcome any ideas on this.

  2. #2
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    Re: Toolbars Disappear (OE 6)

    Not that I'm aware of Chuck. Without wishing to sound disparaging to your friend, I've dealt with a lot of senior computer users who accidentally turn things off, resize things etc. and then get confused. This seems to happen for a variety of reasons, whether difficulty in using the mouse due to arthritis, poor eyesight etc.

    I've found the easiest way to deal with issues like this is not to try and prevent things like this happening (because most of the time you can't), but to demonstrate how to put things right when they do inevitably go wrong. If she can use OE, then she is certainly capable of right-clicking on the menu bar & selecting 'toolbar' if it disappears again. I've found that people also prefer to solve these problems if they can themselves too, rather than calling in their 'PC expert' every time something happens!!

    Let me know how you get on.
    <font color=448800><font face="Comic Sans MS"><big>Lyra J </font color=448800></font face=comic></big>
    <img src=/S/flags/UK.gif border=0 alt=UK width=30 height=18> Ducking the arrows in Robin Hood country <IMG SRC=http://www.wopr.com/w3tuserpics/Lyra_J_sig.gif ALT="No, Admins, no! I'm sorry, okay!" title="No, Admins, no! I'm sorry, okay!">

  3. #3
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    Re: Toolbars Disappear (OE 6)

    Hi Lyra,

    I thought as much, but darned if I know how this lady does it. She doesn't seem to know how to right-click anything, much less the tool bar area. However, you've got to hand it to a 92 year old lady that manages to send/receive gobs of emails and even manages to write and send letters using Word. More power to her even if I occasionally have to restore her toolbars. Actually, it's not so bad in that I use TightVNC to remotely control her computer and thereby avoid having to make a personal visit all the time.

  4. #4
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    Re: Toolbars Disappear (OE 6)

    Could she not get used to using the Keyboard Shortcuts of Ctrl+R for Reply, Ctrl+F, for Forward, and Alt+S for Send? HTH
    Gre

  5. #5
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    Re: Toolbars Disappear (OE 6)

    Thanks for the suggestion. I've given her written instructions on using the keyboard, but I'm afraid she gets used to one way to do things, and she never seems to think of alternatives. I deal with lots of senior citizens and they all seem to want just one way to perform each action. If you give them keyboard shortcuts, right-clicks or anything else it mostly confuses them.

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