Normal.dot problem (2002 SR-3)

[daniell999]

All of a sudden, the copy of Word on my laptop keeps asking me about saving changes to normal.dot each time I close the program. This occurs even if I do not open any documents. My virus protection has always been up to date so I don't really suspect a macro virus. (Securtiy level is set to highest in addition.) A full virus scan of my system shows nothing amiss. Is there something else that can be causing this?

I don't have any "com" add-ins.

[HansV]

You write that you don't have any COM add-ins. Do you have standard ones (.dot)?

Try Phil Rabichow's <!post=Systematic Approach to Behavioral Problems in Word (97/2000),197827>Systematic Approach to Behavioral Problems in Word (97/2000)<!/post>, it may help you to uncover the culprit.

[daniell999]

What do you mean when you say,"standard ones"? The normal.dot has been modified almost from the beginning by adding some additional buttons to the toolbars but no macros.

[HansV]

By "standard ones" I meant add-ins that are Word templates (.dot files) as opposed to COM add-ins. Phil Rabichow's post should help you locate them, if you have any.

[daniell999]

I found the problem. It turns out that a version of DataViz's Documents to Go loaded to accomodate my Palm Tungsten 3 was the culprit. Once I unloaded it, everything returned to normal (no pun intended...) Thank you for your assistance. The link to the Word diagnostic tool was great and I appreciate it.