Results 1 to 11 of 11
  1. #1
    2 Star Lounger
    Join Date
    Dec 2002
    Location
    San Francisco, California, USA
    Posts
    108
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Cannot recreate normal.dot (2003)

    Strange problem: I canNOT recreate, or even save to, normal.dot. That is, if I delete (or rename) my current copy of normal.dot, Word will NOT recreate a clean copy. Word will still run, but it doesn't receate normal.dot. I've searched for every possible copy of normal.doc on my computer (searched for hidden/system files even), deleted them all, then restarted Word. Word starts fine, but even after I exit Word, there's no nomal.dot anywhere on my machinet. I can try to modify Word while it's open (e.g., removing/adding buttons to a toolbar; recording a macro to save in normal.dot), and that appears to work ok, but after I exit Word and restart it, these changes are all gone -- not retained. And there's STILL no normal.dot I can find anywhere on the computer. I've even uninstalled and reinstalled Office 2003. Still have this problem. If I take a backup of one of my deleted normal.dot files, and restore it to the folder where Word looks for user templates, when I restart Word, Word finds and uses that file, but I still can't save to it (e.g., if I delete one of the formatted autocorrect entries that's stored in normal.dot, that deletion does not stick after I exit and restart Word).

    So, I'm pretty much at my wit's end. Any idea what's going on, or (better) how to fix things?

  2. #2
    Plutonium Lounger
    Join Date
    Mar 2002
    Posts
    84,353
    Thanks
    0
    Thanked 28 Times in 28 Posts

    Re: Cannot recreate normal.dot (2003)

    Do you have any add-ins installed? See Phil Rabichow's <!post=Systematic Approach to Behavioral Problems in Word (97/2000),197827>Systematic Approach to Behavioral Problems in Word (97/2000)<!/post> (obviously, you can skip the second step).

  3. #3
    2 Star Lounger
    Join Date
    Dec 2002
    Location
    San Francisco, California, USA
    Posts
    108
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Cannot recreate normal.dot (2003)

    Thank you thank you thank you. This was unbelievable. I marched through all of Phil's steps, per your suggestion below. Nothing did any good, EXCEPT: When I got to the end of his step 3, where he says, "It is possible for a COM Add-In to be loaded without it showing up in the COM Add-Ins . . . ." I ran the macro he has there and noticed one remaining addin -- something Adobe Acrobat had installed. But I couldn't figure out how to remove it. So I proceeded through Phil's remaining steps, all to no avail. Last resort: I uinstalled Acrobat Standard 7.0, rebooted, and voila -- the Adobe addin is gone, and I now have a fresh normal.dot. In fact, I can now even use my old, heavily modified, normal.dot w/o problems.

    But now I'm scared to reinstall Acrobat. Anyone else know of compatability problems with Acrobat 7?

    And, having inadvertently done a full install when I reinstalled Office, I now can't get rid of the languge tools toolbar on my Windows toobar, but that's just annoying, not fatal. I suppose I could get rid of it by unintalling and reinstalling again.... What a waste of an afternoon.... The folks at work probably think I died.

  4. #4
    Plutonium Lounger
    Join Date
    Mar 2002
    Posts
    84,353
    Thanks
    0
    Thanked 28 Times in 28 Posts

    Re: Cannot recreate normal.dot (2003)

    Acrobat is notorious for taking over Normal.dot. You'll find some threads about it if you search for Acrobat 7 in this forum.

    You can probably turn off the language toolbar as follows:
    - Select Start | Control Panel.
    - If you use category view (in Win XP), open Date, Time, Language and Regional Options.
    - Open Regional Settings.
    - Activate the Languages tab.
    - Click Details...
    - Click Language Bar...
    - Clear the check boxes.

  5. #5
    2 Star Lounger
    Join Date
    Dec 2002
    Location
    San Francisco, California, USA
    Posts
    108
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Cannot recreate normal.dot (2003)

    Did a search and found reports of problems w/Acrobat 7, but no solution. However, a Google search turned up this suggestion, which I haven't tried yet. The idea is to keep Acrobat from loading the COM add-in that's causing the problem. I haven't found any other suggestions re how to do this, and the Acrobat support site is silent. Anyhow, Google turned up several threads that said the same thing:

    You need to find the key
    [HKEY_LOCAL_MACHINESOFTWAREMicrosoftWordAddinsPDFMa ker.OfficeAddin]
    and change the subkey called "LoadBehavior" from a value of 3 to 0."

  6. #6
    Lounger
    Join Date
    Jun 2004
    Location
    Williamstown, Victoria, Australia
    Posts
    26
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Cannot recreate normal.dot (2003)

    4 days ago I upgraded to Acrobat 7.0 Professional and since then have not been able to use my customised Normal.dot or any other template containing macros. I cannot customise any toolbar within Word and Visio.

    I have been in communication with Adobe but I did not get the impression from them that this was a common problem. They say they will escalated the problem.

    I have not been able to find the key mentioned in your previous post [HKEY_LOCAL_MACHINESOFTWAREMicrosfotWordAddinsPDFMa ker.OfficeAddin].

    I am wondering if the only way to overcome this is to uninstall 7.0 Professional and go back to 6.0 Standard. I did not experience any of these problems with 6.0 and the only reason in upgrading to 7.0 was to be able to convert my Visio diagrams to Adobe and retain the hyperlinks.

    Any advice would be most appreciated.

    Thanks

  7. #7
    Super Moderator jscher2000's Avatar
    Join Date
    Feb 2001
    Location
    Silicon Valley, USA
    Posts
    23,112
    Thanks
    5
    Thanked 93 Times in 89 Posts

    Re: Cannot recreate normal.dot (2003)

    <P ID="edit" class=small>(Edited by jscher2000 on 13-Apr-05 18:59. )</P>You can temporarily disable a Word add-in in one of the following ways:
    1. <LI>For a regular template, open the WordStartup folder and renaming it from Troublemaker.dot to Troublemaker.dog (etc.); Word will ignore the file. (The folder often is Cocuments and SettingsusernameApplication DataMicrosoftWordSTARTUP)

      <LI>For a COM Add-in, unload it and, hopefully, Remove it using the COM Add-ins... dialog. The only way I know to get this dialog is as follows: Tools>Customize..., show the Commands tab, click Tools, and drag COM Add-ins... from the list to a toolbar or the menu bar. Close the Customize dialog. Open the COM Add-ins dialog, uncheck the box by the troublesome add-in to unload it and, if desired, use the Remove button to make it go away long term.
    Do either of these work with Acrobat?

    Added: Sorry, I just re-read Michael's messages and he says these don't work in this case. Oh well... Try using the registry editor's search feature for PDFMaker and see if you can find where it is hiding. If in doubt about the keys, you can export them to a .txt file and paste them into a post for discussion.

  8. #8
    Lounger
    Join Date
    Jun 2004
    Location
    Williamstown, Victoria, Australia
    Posts
    26
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Cannot recreate normal.dot (2003)

    I have never found my way into the depths of the "Registry" but I am curious to see if the PDFMaker is lurking there. Are you able to point me in the general direction of the Registry? I presume what I am looking for is the key that Michael noted in his post?
    Thanks

  9. #9
    Super Moderator jscher2000's Avatar
    Join Date
    Feb 2001
    Location
    Silicon Valley, USA
    Posts
    23,112
    Thanks
    5
    Thanked 93 Times in 89 Posts

    Re: Cannot recreate normal.dot (2003)

    The registry is composed of two hidden database files that you can manipulate using regedit.exe (on Windows 2000 and XP). One of the menus has a find option that lets you search for any text. However, if you are not familiar with the ins and outs of the registry, you might not want to make any changes without reviewing them with someone knowledge in advance, because severe damage can be done in there. <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

  10. #10
    Lounger
    Join Date
    Jun 2004
    Location
    Williamstown, Victoria, Australia
    Posts
    26
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Cannot recreate normal.dot (2003)

    Believe me, I go weak at the kness even contemplating making changes to the Registry!!

    But I searched and lcoated the [HKEY_LOCAL_MACHINESOFTWAREMicrosoftOfficeWordAddin s[DFMaker.OfficeAddin] and I found the LoadBehaviour file which has a value of 3. With my limited experience with the Registry, I will now get my HelpDesk to continue from here. If after changing the value to 0, I still have problems, I have decided to remove 7.0 Professional from my PC.

    Thanks for your help so far.

  11. #11
    2 Star Lounger
    Join Date
    Dec 2002
    Location
    San Francisco, California, USA
    Posts
    108
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Cannot recreate normal.dot (2003)

    I'm pretty sure that now that you've found the key, it's going to solve the problem. If it doesn't, I recall reading somewhere that renaming the .dll file that Acrobat uses to load the add-in is supposed to work. Unfortunately, I can't find the article now. Maybe some else here knows that the name of the .dll is, or maybe you can find it by searching the Adobe web site.

    BTW, if you want to mess with the LoadBehaviour value yourself, it's pretty easy. Once you get to it using Regedit, just right-click on it, and select "Modify" in the context menu that appears. A little dialog box will appear, with the number "3" where it says "value." Just change that to 0, exit out of everything, and you're done.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •