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  1. #1
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    Address Book Corrupted (6.0)

    I just got all of my files, programs, folders, etc changed over to my new laptop computer running XP and everything was working great. Even Outlook Express 6 was up and running perfectly. Then I decided to import my email messages, address book etc. from the old computer to the new. I read several articles about different ways to do it using the Files and Settings Transfer Wizard. Went out and bought both a serial cable and a network transfer cable. Followed the directions to the letter. Neither of them worked. Not even close. Several hous and several attempts all got the same result--a refusal to recognize the old computer running Windows 98SE. Then I figured since all that was really left to transfer was the Outlook Express anyway, I would simply transfer that alone--using zip drives. I went through the complete procedure--which took a LONG time, again following step by step. It filled a little over two 100MB zip disks. After the transfer was 98% complete I got a message saying the Address Book did not copy correctly and I needed to do the process over again. So I have--twice more. Over six hours I've been on this --and each time the same thing happens. And now I have a MAJOR problem. I can no longer use my Outlook Express at all. That means my business --my livelihood--is now shut down--completely. No matter what I try to open--forward, create mail or just double click on a message I get the same box--"There was an error opening the message. A error has occurred." I believe the problems lies in the address book, but I can't open it. If I click on it, I get a message "Unable to open the Address Book. The Address Book may not be installed properly." So I even went back to the manual transfer--Export/Import of the Address Book. I've done that in the past and it always worked fine. Now, It doesn't work at all. I export to a zip drive and when I try to import it to the new computer, it simply won't allow me to do it. So now what can I do? How can I repair Outlook Express to operate correctly? Can I save the messages to a backup disk, then download a whole new Outlook Express from Microsoft? Meanwhile, I'm officially unemployed until I get this operational. And I have to go on the road Thursday morning for 5 days--working from my laptop! Where do I start???

  2. #2
    Uranium Lounger
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    Re: Address Book Corrupted (6.0)

    Good Morning Peter,

    Let's start from the beginning. Please don't change or do anything else on either system until we can troubleshoot this issue.

    1) I am assuming that you are talking about the new laptop running XP when you say that Outlook Express is not working at all. Is this true ??
    2) You say you "transferred" Outlook Express from the old computer to the new. Did you move the files from the old computer or just copy them over ?? <img src=/S/crossfingers.gif border=0 alt=crossfingers width=17 height=16>
    3) Does the Outlook Express installation on the old computer still work normally ?? Can you access your address book and old messages on it ??
    4) Do you know how to use the XP utility System Restore on the laptop ??
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  3. #3
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    Re: Address Book Corrupted (6.0)

    Peter,

    I'm going to be occupied for a few hours and didn't want to leave you hanging if I couldn't respond later, so I made some assumptions and put together a plan. If my assumptions are correct, then go ahead with the instructions and you shouldn't have any trouble. If not, correct my assumptions and we can go at it when I have more free time later today. We're in the same time zone so it shouldn't be too difficult to hookup later if necessary.

    If the XP system is not running OE correctly, do a System Restore (Start>All Programs>Accessories>Administrative Tools>System Restore) to a restore point before you started working on this issue. If you haven't created any, then perhaps the system did if you installed any new programs prior to beginning work on transferring OE setting. IfOnce the laptop is OK and the system is functioning normally, and if the old computer is also wortking properly then let's get your data secured on external media (you seem to like zip disks). Go to the Windows 98 box and copy all the data from the following Windows 98 files to a zip disk. Ignore the XP information for now.

    The Windows Address Book is located at:
    XP = Cocuments and Settings{Username}Application DataMicrosoftAddress Book
    98 = C:WindowsApplication DataMicrosoftAddress Book
    The Outlook Express sent and received messages data is located at:
    XP = Cocuments and Settings{Username}Local SettingsApplication DataIdentities
    98 = C:WindowsApplication DataIdentities
    Favorites is located at:
    XP = Cocuments and Settings{Username}Favorites
    98 = C:WindowsFavorites
    My Documents is located at:
    XP = Cocuments and Settings{Username}My Documents
    98 = C:My Documents
    MS Fax is located at:
    XP = Cocuments and SettingsAll UsersApplication DataMicrosoftWindows NTMSFax
    98 = C:WindowsMSFax

    Once you have your data secured and have determined that the XP installation is working correctly on the laptop, you can begin to copy your data over to the laptop from the backups you just created on zip disks using Windows Explorer. Move each file from the zip disk to the corresponding XP location on the Laptop. That should do it. All your addresses, email, Favorites, documents & Faxs should now be in their old familiar places on your new laptop. HTH.
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  4. #4
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    Re: Address Book Corrupted (6.0)

    1) The new laptop is running XP and has all the updates including Service Pak 2. And actually, Outlook Express is running. As of this morning I can receive emails with no problem. I just cannot send, forward, or do anything that opens the Address Book, including clicking on "Address Book." Also, I have subsequently done a file transfer of the old address book into a "mail backup" folder in text format on the desktop of the laptop. I looked it over and it looks fine, so I have a good back up of that file also. But when I tried to Import it to Outlook Express, it wouldn't work.
    2) No such luck. I did the real transfer--and they (the emails) all came through fine--except for the address book. Each time I have recopied and reloaded the files, they get right to the very end (the Address Book must load last) and I get a message saying the Address Book was damaged and didn't load correctly and I should reload. Let me also say that the download and reload takes about 45 minutes each time.
    3) Yes, the Outlook Express installation on the old computer still works normally. As soon as I finish with this reply, I will rehook up that computer to my high speed cable --disconnecting the new laptop. I guess I will be going back and forth with these until I get it fixed.
    4) No, I have never used the YP Utility Systems restore.

  5. #5
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    Re: Address Book Corrupted (6.0)

    After answering I saw another reply from you following this one. I wanted to reply, but lost internet (damn Comcast) from about 9:00 a.m. I had to leave at around 11:00 to go on a client call and didn't get back until after 3:30.
    After reading over our subsequent email, I started to do as you requested. When I went to my Address Book in the old 98 computer, in the Address Book file location you specified was the "Default wa~", plus 2 other files--one called Plaxo backup (I temporarily had Plaxo installed on the old computer but thought it was removed) and another file named "Default". I thought there might be a chance that this Plaxo file was causing the problem, since the main Plaxo program is not on the new computer. I removed the Plaxo backup but it made not difference.

    I did the copy and switch over of the Address Book files from the old computer to the new one as you suggested. It made no difference.

    Any other ideas??? I have to switch my internet to the old computer now and try to see if I can send from that email set up. At least I can do a bit of responding if it is still working. I will watch this space for other ideas on how to get the address book from the old computer to the new. Uness you hear from me shortly, you can assume that the address book is working fine on the old computer.

    Thanks for your help.

  6. #6
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    Re: Address Book Corrupted (6.0)

    If your address book is called Default.wa~ and not simply Default.wab, it is possible that your primary address book has got muddled up with a backup.

    Make sure you have plenty of backups, but you might try the following two methods:<UL><LI>On your W98 computer, move the Default.wa~ address book out of its normal folder. Maeke sure that you have the Default.wab instead. Then using File|Import, import all of the data from the Default.wa~ into the Default.wab. Then try running your import in XP using Default.wab.<LI>There are a number of formats that OE can export to. CSV is one of them, but there are others. The idea is to export from W98 into CSV and then import into XP from the CSV file. From what you say, you may have tried that. If you have, then try opening the file in Excel (if you have it), and remove all but, say, 10 of the entries. Then try importing the Address Book in bite-size chunks. If that starts working, then increase the size of the chunks, until you hit a road block - which may turn out to be a corrupted entry.[/list]Let us know whether that takes you any further.
    Gre

  7. #7
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    Re: Address Book Corrupted (6.0)

    I just hooked up the cable to the old computer and everything works fine--no problem with the address book. So the problem is occuring in the transfer to the new computer. Everything else on the new computer works fine. Internet access, email receipt, all my programs, etc. So I don't see doing a full system restore. I think that is just asking for trouble. It is ONLY the address book that won't transfer correctly. Is there another way to JUST transfer the address book--without all the files and stored emails. I think the problem comes when I have to transfer the files on three separate zip drives. Something is interfering with a clean transfer. I tried copying the files directly on to the zip and replacing them on the new computer as you suggested, but there was no change. Sorry. Any other ideas???

  8. #8
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    Re: Address Book Corrupted (6.0)

    OK, we may be onto something. But I'm going to need you help as I am very new at all this. On the old computer (98)--which is working just fine--I opened the Address Book folder and there were indeed two files--Default.wa~ and Default.wab. I moved the wa~ out of the folder onto the desktop. (I have backed them all up on a zip drive). Now I'm stuck. You say "using File/Import, import all of the data from the Default.wa~ into the Default.wab. I don't know how to do this. I clicked on the File/Import and Export. It gave me the Import and Export Wizard. It gave me the choice to Import or Export Favorites or Cookies. Not what I wanted. So I opened Outlook Express and File/Import/Address Book/ . It asks for a file name but when I browse the .wa~ doesn't show up. It says files of type: Address Book Files (*.wab). So I don't know how to import the files from .wa~ to .wab as you say to do.

    I have tried to simply transfer the file from ONLY the .wab to the new computer--simply copying that file onto a zip drive and trying to insert it in the address book file on the new computer. No difference. When I try to open the Import/Address Book on the new computer, I get a message "The Address Book failed to load. Outlook Express is incorrectly configured, please re-install. So I'm stopped waiting to understand how to do the next step.

    I am going to try your suggestion on the Excel transfer next.

  9. #9
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    Re: Address Book Corrupted (6.0)

    No luck with the Excel import. I click on the Import/Other Address Book/and am given a batch of choices including Text File (Comma Separated Values)--which I have. I select and click on Import. But no matter what I click on, I get the same box and message "Error importing to the address book." There is no other import option that I can find.

  10. #10
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    Re: Address Book Corrupted (6.0)

    >I moved the wa~ out of the folder onto the desktop. (I have backed them all up on a zip drive). Now I'm stuck.

    Now, when you reopen W98 OE, you should have Default.wab loaded. (You said that you got rid of the Plaxo item.) I have inferred, from what you have said, that Default.wab is either a very old version of your Address Book and/or is empty. You've taken a backup of Default.wa~, so change its extension to "wab". With the backup in hand, you shouldn't have to worry about the Windows warning message you'll get about changing file extensions. You may wish to rename the former wa~ file something other than Default to avoid getting yourself confused - like Main.wab, for instance.

    Take the result of your work over to the WinXP machine and try running File|Import|Address Book there. The idea is that, somehow or other Default.wa~ is corrupted but Default.wab is not. If that doesn't work, then you will need to try the "tiny spoonful" Excel method.

    On the Excel method, on your W98 machine, you need to choose Export|Text File (Comma Separated Values). Then open up the file in Excel and delete all but the very first few rows. Have a look to see if anything looks "funny". Then try importing that on WinXP. If that doesn't work, try setting up one or two test address on the WinXP machine and then Exporting them. Open that file in Excel and compare it to the (slimmed down) one you exported from W98. Hopefully something should spring to light.

    It's kind of late here, but I'll be on-line again in the morning.

    HTH
    Gre

  11. #11
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    Re: Address Book Corrupted (6.0)

    Sorry, nothing works. the minute I touch Import on the new computer --no matter what I'm trying to Import--I get the same messages--"Error importing to address book" or "The Address Book failed to load. Outlook Express is incorrectly configured, please re-install." Here's my problem. To reinstall--which I have already done twice--takes hours because I have over 250 MB of files to download onto 100MB zip drives. The sad part is that these files HAVE ALREADY BEEN TRANSFERRED to the new computer. If I could just dump them from the old computer and try using the Files and Settings Transfer Wizard with, say, 50 MB of files, it might work. But if it doesn't , all of my files for my business will be gone from the old computer that I have to use until the new one is fixed. It's a dilemma. Should I take a chance and try it? I really don't know what else to do.

  12. #12
    Uranium Lounger
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    Re: Address Book Corrupted (6.0)

    Try this.... on the Windows 98 machine, navigate to the Address book using Windows Explorer and double click on first the Default.wab file and see if that opens your address book. If it does, then copy that file to a zip disk and then go to the XP machine and copy the file to the Address Book folder (if you have done this previously and there is a copy of that file in the XP Address Book folder then you can begin here). Now, rename the existing XP wab file (it should be {username}.wab) to something like {username}old.wab and then rename the file from the Windows 98 machine that you have just or previously imported {username}.wab and double click on it. If it opens then you should have your address book back. Open up Outlook Express and try it. <img src=/S/crossfingers.gif border=0 alt=crossfingers width=17 height=16>
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  13. #13
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    Re: Address Book Corrupted (6.0)

    Morning again Peter. <img src=/S/smile.gif border=0 alt=smile width=15 height=15>
    I was looking into something else and came across this MSKB article that you might want to use as a last resort to fix this problem.

    I also noticed that you mentioned you have never used System Restore in XP and I got the impression that you think it is going to wipe your data in the process. System Restore in XP will only restore the System settings for Windows and doesn't remove or replace any data. At any rate, try the manual fix I posted and if that doesn't get it for you, then go to the Knowledge Base article and try a repair first and remove and reinstall only if nothing else works. HTH.
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    Re: Address Book Corrupted (6.0)

    Doc your idea makes perfect sense. The address book in the original was named {username}. So I did as instructed and got the exact same messages/results. I'm afraid nothing will work anymore. I see you sent another message. I'll go and try that.

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    Re: Address Book Corrupted (6.0)

    Doc:

    OK I am going to try the repair as listed in the Microsoft article. But I'm already stuck--How do I "log on as an administrator?"

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