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  1. #1
    Uranium Lounger
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    Exchange Groups vs Users

    Using Outlook with Exchange, we have our corporate solution set up to use individual mailboxes. So far, so good. However, there are mailboxes available on the server for gorup use - such as sales, for example - and we would like to be able to give the people who have access to these group mailboxes the ability to reply to email as simple "Sales@mycompany.com". Can this be done on the Outlook side or does it have something to do with the server?
    -Mark

  2. #2
    5 Star Lounger
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    Re: Exchange Groups vs Users

    You can do this in Outlook (or Exchange). Log onto Outlook as the group account (sales, for example). Then go to the Tools | Option | Delegates tab. Add the users who need to do this. Go into permissions and give them author rights to the in box. You probably want to turn off all the meeting-related functions.

    The users you set up can add the from box to their message form. With a message form open, choose View menu | From field. If they add the group name to the from field, that will show up in the recipients in box.

  3. #3
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    Re: Exchange Groups vs Users

    There is an alternative way to set this up. Whether you do it depends on what you want the end user to see.
    Do as <font color=blue>OldDog</font color=blue> says but also give the delegates permission to the mailbox as well.
    Get the delegates to add the mailbox to their Outlook view (Tools | Services | Microsoft Exchange Server | Properties | Advanced tab | Add mailbox) so they can see the Sales mailbox as part of their normal Outlook view.
    Now get the Systems Administrator to give each delegate Send As permission - only the SA can do this. (Granting Delegate access only allows Send on Behalf of permission)
    Each user then has to add the From field as OldDog says and when they want to send an email from Sales they put Sales in the From field. If they leave it blank, the email is shown as being sent by them.

    The difference this makes is that with OldDog
    Silverback

  4. #4
    Uranium Lounger
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    Re: Exchange Groups vs Users

    I want to say thank you to both yourself and OldDog for your assistance. Since I am not the Exchange administrator this has been an uphill battle but now I am armed with the information that I need to get the job done.

    Best,
    -Mark

  5. #5
    5 Star Lounger
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    Re: Exchange Groups vs Users

    Good points, Brian. We had fits trying to get the items "sent as" or "on behalf of" to go to the appropriate mailbox' sent folder. Even rules wouldn't do it consistantly. Our only solution was to add the other mailbox to the folder list and have the user drag the item across manually.

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