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  1. #1
    Star Lounger
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    Mail Merge Custom Letters (2000)

    I am trying to send customized e-mails to my customer base (Its just a bit more professional) and am trying to use the Mail Merge function in Outlook 2000. Everything seems to be going fine, Word launches and loads the mail merge tool bar, I create the letter using the appropriate fields from the contact list. (I have been doing mail merges for a long time and know how to do that part.) When I get to the merge part I point it to electronic mail and click the merge button. The dialogue closes but nothting seems to happen. I obviously have Outlook running at this point.

    I am trying to send the emails through my web sites email server (Pop3 / SMTP) I can send emails using this set up no problem.

    Not sure where to start troubleshooting this one.

    Let me know if you need any additional data.

    Thanks

    Thom

  2. #2
    Super Moderator jscher2000's Avatar
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    Re: Mail Merge Custom Letters (2000)

    At what point are you selecting the addresses? Are you using Word's address book, or a list from an external source (such as an Excel workbook)?

  3. #3
    Star Lounger
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    Re: Mail Merge Custom Letters (2000)

    Sorry, I should have said. I am pulling the address information from a personal address list in Outlook.

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