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  1. #1
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    outlook crashing (xp he o 2003)

    we load up outlook and when it tries to send and recieve it crashes.
    <IMG SRC=http://www.wopr.com/w3tuserpics/StephenElms_sig.jpg> Didn't think that I made my first post here on 5th February 2001...!

  2. #2
    Super Moderator jscher2000's Avatar
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    Re: outlook crashing (xp he o 2003)

    What kind of crash: freeze, "Outlook encountered a problem," or vanishing without a trace?

    Do you check mail directly or though a local virus or spam filter? If it's a local filter (usually the inbound mail server is pointed to 127.0.0.1), can you try checking without it?

  3. #3
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    Re: outlook crashing (xp he o 2003)

    The crash occurs 45 seconds after startung outlook - and is outlook encountered a problem. I have tried to uninstall then re-install outlook; no difference made. But it is apparent that the uninstall - is not complete - in that after the re-install my pst file was used without me pointing outlook to it! Therefore the registry has not been cleaned. So do I know uninstall office 2003 completely? Reallyaveted here - please help me out.
    <IMG SRC=http://www.wopr.com/w3tuserpics/StephenElms_sig.jpg> Didn't think that I made my first post here on 5th February 2001...!

  4. #4
    Plutonium Lounger Leif's Avatar
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    Re: outlook crashing (xp he o 2003)

    What happens if you rename your pst - will Outlook start OK with a new one? (This might point to a problem with your pst.)

    Otherwise, it may be worth doing a chkdsk on the drive(s) Outlook and the pst are installed on in case there is a spot of corruption. I'd make a back-up copy of your pst in any case....

  5. #5
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    Re: outlook crashing (xp he o 2003)

    this screen now appears
    <IMG SRC=http://www.wopr.com/w3tuserpics/StephenElms_sig.jpg> Didn't think that I made my first post here on 5th February 2001...!

  6. #6
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    Re: outlook crashing (xp he o 2003)

    The error apparently occurs in the spam filter. Can you manage to turn this off before Outlook crashes? You may want to turn off "Send immediately when connected" in the Mail Setup tab of Tools | Options... immediately after Outlook starts.

    Although the error number is not the same, you might also have a look at "0x80040119" and "Unknown error" error messages when you try to read, send, receive, or delete e-mail in Outlook.

  7. #7
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    Re: outlook crashing (xp he o 2003)

    Got Outlook to work with another pst file - so it appears that my existing one may be corrupt - is there a way of repairing it please?
    <IMG SRC=http://www.wopr.com/w3tuserpics/StephenElms_sig.jpg> Didn't think that I made my first post here on 5th February 2001...!

  8. #8
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    Re: outlook crashing (xp he o 2003)

    The MSKB article I referred to in my previous reply describes how to use the Inbox Repair Tool. More info in How to use the Inbox Repair Tools to recover e-mail messages in Outlook 2002 and Outlook 2003.

  9. #9
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    Re: outlook crashing (xp he o 2003)

    Many thanks indeed - I'll have a look
    <IMG SRC=http://www.wopr.com/w3tuserpics/StephenElms_sig.jpg> Didn't think that I made my first post here on 5th February 2001...!

  10. #10
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    Re: outlook crashing (xp he o 2003)

    Ok, thanks for the assistance - we have run scanpst and this has solved our problem.
    <IMG SRC=http://www.wopr.com/w3tuserpics/StephenElms_sig.jpg> Didn't think that I made my first post here on 5th February 2001...!

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