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  1. #1
    2 Star Lounger
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    Jan 2001
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    Bartlesville, Oklahoma
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    Outlook 97 won't retrieve mail

    My wife has an e-mail account under my/our account with our mail provider (inter.net, formerly ionet). Our e-mail client is Outlook 97. I am able to check my mail w/no problem. My wife, on the other hand, is getting a message which reads "You could not be logged on to the POP server. Please review the logon information and try again." We normally get this message when our provider's server is down. That is not the case here since I'm able to get my mail. I called the provider and they found no problem with their server. The tech. rep. suggested installing a different client, just to see if it would get my wife's mail. I'd rather not go through all that if at all possible to avoid it. Been there. Done that. Got the T-shirt. I just checked, and we are able to check her mail through the provider's website so it looks like the problem is definitely in Outlook. I also changed her password via the provider and still cannot get Outlook to retrieve her mail.

    Any suggestions as to how I might solve this problem? Could her profile be corrupted? Is there a way to remedy this without having to create a new profile for her? What file is it that contains her profile info?

    Thanks in advance,

    Steve D. Gardella
    Bartlesville, Ok.

  2. #2
    LMudrock
    Guest

    Re: Outlook 97 won't retrieve mail

    It might sound crazy, but I've seen something similar happen over a VPN connection and it turned out to be caused by Win 98's handling of password files. It just plain got confused (what a surprise). Try searching your drive for *.pwl files and deleting them.

  3. #3
    2 Star Lounger
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    Re: Outlook 97 won't retrieve mail

    LMudrock:

    I checked my HD for .pwl files and found only one, dated for this date and time (when I logged on). I did not delete it because of the date. I'm considering changing to Outlook 98.

    Thanks,

    -Steve-

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