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  1. #1
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    Delete trouble (XP Pro SR-2)

    I have 5 files which I have been unable to delete under XP Pro, 4 of which are visible in the screen shot and all of which are 4 GB in size on an NTFS drive. The four in the screen shot occupy virtually this entire partition, and right-clicking on a file and left-clicking Delete (and going through the business of it being too big for the recycle bin) doesn't work. The file disappears but the statistics don't change, and if I click F5 to refresh, the file reappears.

    One possibility that has occurred to me is that the files have somehow been locked because the application that created them isn't finished with them - it ran out of space. I can't let it continue, however, because I'm out of space and have to start over.

    Whether that's the explanation or not, can anyone tell me how to delete them?

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    Re: Delete trouble (XP Pro SR-2)

    Your screen-shot hasn't made it to your post.
    Do any of the files have unusual names?
    Presumably you've been through a reboot?

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  3. #3
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    Re: Delete trouble (XP Pro SR-2)

    Sorry about the missing screen shot. Hope this makes it.

  4. #4
    Uranium Lounger viking33's Avatar
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    Re: Delete trouble (XP Pro SR-2)

    Peter,
    Those files are Acronis Secure Zone Files and are created by True Image to be a location for automatic imaging.
    They can only be removed from within the Acronis True Image program.

    If you open TI and click on "manage secure zone files" on the left side of the screen. When you open it, it will offer to delete or resize the Secure Zone files.
    If they were just images made by the create images portion of the program, then you would be able to just delete them from within WIndows Explorer.
    BOB
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  5. #5
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    Re: Delete trouble (XP Pro SR-2)

    A welcome suggestion and progress in the right direction, but I still don't have it. It certainly was not set up to be an Acronis Secure Zone, and the reason the files are all the same size was that I went through the create image wizard and specified the destination, which I thought had enough space, and the file size, so that that I could write them to my external DVD writer, which rarely succeeds if I do it directly from TI.

    In my version 8 of TI I only have Manage Acronis Secure Zone, and that gives you no control over its contents. You were correct in saying that I could access the files from within TI, which hadn't occurred to me. I just go through the same sequence as I did when I created them, that takes me to the correct partition and displays the files, and there is an option to delete any selected file, complete with a set of warnings that I am about to delete the file and asking if I really want to delete it. Everything looks perfect and I pick a file and click OK.

    Now for the really bad part. Up pops one of those Windows error boxes to say that TrueImage has encountered a problem and needs to close. Send error report? You bet. I'll have to let Acronis know about it as well, since I wasn't making much headway in their forum and tried The Lounge, since I thought it must be a purely XP file-delete problem.

    Thank you very much for the help.

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    Uranium Lounger viking33's Avatar
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    Re: Delete trouble (XP Pro SR-2)

    If TI doesn't give you the control of those files under "manage secure zone files" and just offers to create a new secure zone, then ( so it says ) they aren't SZFs.

    Do you have the latest Version 8 build 826?
    If not, I would DL it and install same, then try for the delete. Otherwise you may be able to boot to Safe Mode with command prompt, navigate to the location of the files and try to delete them from there.

    Since they are .tib files they are definitely Acronis files. I have found the Acronis tech support to very good in resolving any of their problems. Send an email to them at support@acronis.com, explaining the problem.
    BOB
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    Re: Delete trouble (XP Pro SR-2)

    Hi Peter,

    As Bob says, these are TrueImage files. I would recommend that you try TrueImage support and see if they can help you remove these files using TrueImage. That would be best. If, however, this fails or you do not want to go through the support channel, then I'd suggest a third-party deletion utility. I've never attempted to delete a TrueImage backup file so I can't swear that it can be done outside TrueImage, but DrDelete, SureDelete or Eraser v5.3 are three of my favorites for this type of file management. Be advised that Eraser at it's highest setting will literally take hours to complete it's work.
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    Re: Delete trouble (XP Pro SR-2)

    I have been away from the computer for a while, but I did notify Acronis Support at once (after clicking on the Microsoft trouble reply) and am concerned about protocol when posting to more than one on-line forum, although I need all the help I can get and I will keep everyone up-to-date on developments. I originally posted a question called 'File deletion' on the Acronis board (username Peter_41) today, came to The Lounge on deciding that it was a Windows problem, and it now appears that it is Acronis after all, but I have only notified their Support people since then. (Protocol again: I still haven't figured out how to add a message to the end of a thread here when it isn't to a specific post. Do I reply to my own original, or to the latest posted? I don't think that's covered in the FAQ.)

    I knew from the outset that they were all Acronis files: I moved heaven and earth to move the contents of an entire partition to another computer make room for them, and changed partition sizes for even more space. That was to be temporary, because I want all of the contents back in place after I've written to the DVDs and deleted these files. I want one rock-solid backup of C:, and I might even make two copies for redundancy.

    You can see from the screen shot that it is a local partition, and not a hidden Acronis Secure Zone. I think the Secure Zone is incompatible with PartitionMagic, and it requires real estate that I can't afford. I have full access, I just can't delete the files.

    I do have build 826, and that is what I was using for this. I was one of the many who found that they couldn't create bootable rescue media from it.

    I think the wzd file was originally MyBackup1, but I can't remember what I did to convert it. It was in Windows, anyway, not TI. In my experiments I copied one of those 4 GB monsters to the desktop, and now have very little free space on the entire machine.

  9. #9
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    Re: Delete trouble (XP Pro SR-2)

    About protocol:

    - In general, crossposting within a related group of forums is frowned upon, e.g. if you post the same question in several of the Microsoft Newsgroups, or in several forums here on Woody's Lounge. There is no objection, however, to posting in very differently oriented forums, such as in the specific product-related Acronis support forums and in the more general Woody's Lounge.

    - If you want to react to replies in a thread, but not to one in particular, pick any of them, for example the latest one, to post a reply to. The active Loungers usually monitor all new posts in a thread, not just replies to their own posts. If you're not reacting to other replies at all, but posting an update to your original question, post it as a reply to that question.

  10. #10
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    Re: Delete trouble (XP Pro SR-2)

    Morning Peter,

    If the file on your desktop is just a copy of one on the F partition, I'd try out one of the programs I suggested to see if they can delete a TrueImage file. They are all <img src=/S/free.gif border=0 alt=free width=30 height=15> programs and if the file is only a copy, you don't have anything to lose.

    DrDelete will attempt to delete the file while Windows is running. If it can't, it will schedule it for removal on the next reboot. SureDelete has the same functions plus the ability to overwrite the file for a secure deletion. Eraser simply overwrites the file or you can select the empty space on a drive to "cleanup" any traces of old data. I'd go with DrDelete first and use it on the desktop copy. Then if there are no problems, move on to the F partition.

    Another option would be to format the F partition. That would get rid of everything and give you a clean partition to start over on. If you think that might be an option you can use, it's really easy to do. Open My Computer and right click on the F partition, be certain that it is th only one highlighted and then select Format from the dropdown menu. Follow the prompts and be sure to select the type of file system you want the partition formatted to. Select Quick Format (this erases only and doesn't overwrite data) and click OK. When it finishes, you will have a nice, clean partition to use. HTH <img src=/S/smile.gif border=0 alt=smile width=15 height=15>
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    Re: Delete trouble (XP Pro SR-2)

    Thank you for the help. DrDelete couldn't be reached, SureDelete couldn't be downloaded without error, and I did try the formatting option without success.

    Then came Eraser, which eliminated each and every one of the offending files within seconds.

    Once in a while you get the right program for a particular job, and that filled the bill. Thank you very much for suggesting it. I'll pass the word on to Acronis in case anyone else has the same problem.

  12. #12
    Uranium Lounger viking33's Avatar
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    Re: Delete trouble (XP Pro SR-2)

    I am glad you finally got rid of those files as you wanted.

    The fact that you couldn't delete them with any of the other programs, shows that they WERE secure zone files not regular images. I know that I have deleted MANY TI images after they were superseded by newer images. This was done right from within WinExplorer.

    The next time you use TI to image a drive, just use the regular ( first ) option to create a new Image and don't bother with creating a Secure Zone first.
    BOB
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  13. #13
    Uranium Lounger viking33's Avatar
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    Re: Delete trouble (XP Pro SR-2)

    Peter,

    I just spotted this comment in this post:
    ---------------------------------------------------
    I do have build 826, and that is what I was using for this. I was one of the many who found that they couldn't create bootable rescue media from it.
    --------------------------------------------------
    Are you saying you could not create a bootable CD from Build 826?

    There should be an icon at the top with a CD and a floppy in a "life preserver" that will allow you to make one.
    BOB
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  14. #14
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    Re: Delete trouble (XP Pro SR-2)

    Sorry you had trouble with my links. I just checked them and they seem to be working fine. <img src=/S/shrug.gif border=0 alt=shrug width=39 height=15>

    The important thing is that you got the job done and have your drive space back again. I am surprised that the Format option didn't work. But it's not the first time Windows has surprised me and I'm sure it won't be the last !! Be careful with Eraser. It's also integrated into the right-click menu and if you "Erase" something, it's GONE. It doesn't go to the Recycle Bin, it gets overwritten. I believe it's set by default to overwrite the file 5 times, making it virtually unrecoverable. At it's highest setting it overwrites 39 times.

    Again, glad things worked out. <img src=/S/yep.gif border=0 alt=yep width=15 height=15>
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  15. #15
    Uranium Lounger viking33's Avatar
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    Re: Delete trouble (XP Pro SR-2)

    Hi Doc,
    I just tried your links and worked fine for me too.
    I did grab DrDelete to try it out. Thanks.
    BOB
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