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  1. #1
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    Find Related Messages . . . doesn't (2003 SP1)

    A colleague received a reply to an E-mail he had sent (replied to) the other day, and when he clicked the Find All Related Messages button, Outlook only returned some of the results. When he opened the original message he received, Outlook clearly stated that 'You Replied on 21 April 2005', however it couldn't find this message in his Sent Items. We manually searched for this, and sure enough, on 21 April--in his Sent Items--there it was!

    Has anyone here come across this before? I tried Googling it and searching MSKB, but nothing jumped up at me. Should I report this as a bug to MS?

    Appreciate your insight and replies.

    Thanks. [img]/forums/images/smilies/smile.gif[/img]

  2. #2
    Super Moderator jscher2000's Avatar
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    Re: Find Related Messages . . . doesn't (2003 SP1)

    I've always found this feature painfully slow. I'm sure that in some cases it is very valuable, but since I move critical mail out of Sent Items into folders, I'm probably wrecking the system anyway. But I digress... it's possible that when mail travels back and forth through the Internet that whatever secret code Outlook uses to identify related messages gets altered or destroyed. Perhaps with some experimentation you can determine whether that is the case.

  3. #3
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    Re: Find Related Messages . . . doesn't (2003 SP1)

    Thanks for your reply.

    However, I'm kinda' confused . . . this E-mail never actually left Outlook, ie, it was in the Sent Items, so I don't understand how traversing the Internet would affect Outlook's secret codes? <img src=/S/confused.gif border=0 alt=confused width=15 height=20>

  4. #4
    Super Moderator jscher2000's Avatar
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    Re: Find Related Messages . . . doesn't (2003 SP1)

    Yes, changes made by mail servers and non-Outlook mail clients could only explain the first malfunctioning search, not the second. I don't use this enough (i.e., never) to know how reliable it is even under the best of circumstances.

  5. #5
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    Re: Find Related Messages . . . doesn't (2003 SP1)

    Fair enough. I guess it must just be a bug. Thanks for your replies.

    Kind Regards

    Brian

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