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  1. #1
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    Robohelp Template Problem

    Looking for ideas...

    I realize folks might think this is off-topic, but Robohelp support is no help, nor is their user to user forum, and it really is a template deployment issue.

    I've been dying to get our department to properly use Workgroup templates so that we can update the templates without a thought for distribution issues. The problem is that Robohelp requires its template to be in the project folder or in the User Templates directory. Unfortunately, this completely obliterates any notion of Workgroup templates. <img src=/S/aflame.gif border=0 alt=aflame width=15 height=15> Our copy of the template is fairly dynamic in that we make changes to code. It's been a nightmare in the past to make sure everybody has the proper template.

    We can swap the User/Workgroup functionality and point the User templates to a network folder. Then it's a major hassle making sure users have Normal.dot located in their Workgroup folder. If they create a new one in Word, it definitely doesn't like the taste of saving it to a write protected network folder. This is not satisfactory.

    Ehelp's laughable solution is to put all of the project files in one folder on the network with a copy of the template. <img src=/S/puke.gif border=0 alt=puke width=60 height=15> With around 20 writers and nearly 100 projects, many of which contain 40 or more Word docs, and the need to check projects in and out of SourceSafe, this is not an option.

    The best option I can think of is to slam a template into the Word startup folder that compares the date stamp of the Robohelp template on a network folder with the one in their User templates folder and copies it if need be.

    Any other ideas for a better solution?

    Thanks,

    Chris

  2. #2
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    Re: Robohelp Template Problem

    Chris,

    That really is messed up! <img src=/S/crazy.gif border=0 alt=crazy width=15 height=15>

    Your suggestion sounds like the best approach in a bad situation.

    Gary

  3. #3
    Silver Lounger Charles Kenyon's Avatar
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    Re: Robohelp Template Problem

    Hi Chris,

    Have you tried using a shortcut to your Robohelp Template where it should otherwise appear?

    BTW sharing Normal.dot is a bad idea. Try using global templates instead. See <A target="_blank" HREF=http://www.addbalance.com/usersguide/templates.htm> Template Basics</A> (addbalance.com/usersguide/templates.htm) for more on templates (user and workgroup), document templates, global templates and Normal.dot. This also includes how the files are organized under File New and the location of template folders which varies not only by version of Word but also by operating system.
    Charles Kyle Kenyon
    Madison, Wisconsin

  4. #4
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    Re: Robohelp Template Problem

    Gary,

    Thanks for the confirmation. I'll go ahead and deploy that solution.

    It's a tad frustrating when you know how it *ought* to work, but then they program around it. Who would ever think that a software company would want use a workgroup to develop consistent help systems across multiple products? <img src=/S/sarcasm.gif border=0 alt=sarcasm width=15 height=15>

    Thanks again,

    Chris

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    Re: Robohelp Template Problem

    Guess what! I'm using the filesystem object to compare last modified date to determine whether or not to copy a new template version. When it copies the template, it changes the last modified date in the destination folder by one flippin' second. <img src=/S/scream.gif border=0 alt=scream width=15 height=15> I was using a not equal construction and it always copied. Fortunately, it subtracted that second so I'm able to use a less than construction. With this bizarre behavior, I don't know if it'll add a second at some point. Any ideas what could be causing this? <img src=/S/shrug.gif border=0 alt=shrug width=39 height=15>

    Here's the code I'm using...

    strUserTemp = Options.DefaultFilePath(wdUserTemplatesPath) & "Robohelp.dot"
    strNetFolder = "Network PathRobohelp.dot"

    Set fsFileObj = CreateObject("Scripting.FileSystemObject")
    If Dir(strNetFolder) <> "" Then Set fFileNet = fsFileObj.GetFile(strNetFolder)
    If Dir(strUserTemp) <> "" Then
    Set fFileUser = fsFileObj.GetFile(strUserTemp)
    Else: blnFound = False
    End If

    dtDateNet = fFileNet.datelastmodified
    If blnFound = True Then dtDateUser = fFileUser.datelastmodified

    If blnFound = False Or dtDateUser < dtDateNet Then
    Application.StatusBar = "Please wait while I update your Robohelp Template"
    FileCopy strNetFolder, strUserTemp
    MsgBox "Your Robohelp template has been updated", vbOKOnly, "Update"
    End If

    Chris

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