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  1. #1
    Silver Lounger
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    Error messages for Office.

    I had to move my office97 folder. Now I am getting an error message when trying to open office files. The error message is similar with ALL office products (Word, Excel, Outlook). Here is an example for Word from Norton CrashGuard:
    _____________

    Windows 98 Version 4.10.1998
    WINWORD.EXE caused fault #c0000005 in MSO97.DLL at address 0177:307f2bf1

    Registers:
    EAX=bd9e4930 CS=0177 EIP=307f2bf1 EFLGS=00010207
    EBX=01a922c8 SS=017f ESP=0062ce98 EBP=307fea1d
    ECX=bf474b15 DS=017f ESI=0062d303 FS=1b17
    EDX=ffffffff ES=017f EDI=0062cee9 GS=0000

    Bytes at CS:EIP:
    62 98 0e 22 bd 41 12 8c f3 5e 76 23 91 9a e5 0c

    Stack dump:
    0000012e 00000262 00000142 01a90010 01a900f8 0062cee8 308060e8 00000003 0062cf04 00000000 00000000 00000034 00000000 00000001 01a922c8 00000001
    _____________

    And here is a similar one for Outlook:
    _____________

    Windows 98 Version 4.10.1998
    OUTLOOK.EXE caused fault #c0000005 in MSO97.DLL at address 0177:307f2c05

    Registers:
    EAX=bd9e4930 CS=0177 EIP=307f2c05 EFLGS=00010207
    EBX=03206180 SS=017f ESP=0056eeb0 EBP=307fea1d
    ECX=c0be8a09 DS=017f ESI=0056f31b FS=75cf
    EDX=ffffffff ES=017f EDI=0056ef01 GS=0000

    Bytes at CS:EIP:
    00 00 6a 01 53 ff 15 14 11 6c 30 3b f7 75 52 a1

    Stack dump:
    0000012e 00000262 00000142 03203f04 03203fec 0056ef00 308060e8 00000003 0056ef1c 00000000 00000000 00000034 00000000 00000001 03206180 00000001
    ______________

    You will note the fault is the same, but the address is just SLIGHTLY different. Also, the "bytes at CS:EIP" are different.

    I can open MSO97.dll in a binary file editor and I can locate those "bytes at CS:EIP". But so what! [img]/forums/images/smilies/smile.gif[/img] What do they tell me?

    I was surprised to find NO information in the MSKB that really helps me find out what the problem is. Is there ANY way to interpret these error messages?

    Thank you.

  2. #2
    Silver Lounger
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    Re: Error messages for Office.

    Question: You mentioned that you get the message from trying to open an office file. Can you launch the EXE of any of the apps?

    Suggestion: Since you moved the folder (not usually a good idea), I would recommend reinstalling Office to your NEW folder location.

    Also, I'm curious if Norton CrashGuard had anything to do with the problem. After reinstalling, you might try closing all running processes except for Explorer and Systray. Then see if you have any different results.

    HTH <img src=/S/thumbup.gif border=0 alt=thumbup width=15 height=15>

  3. #3
    Silver Lounger
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    Re: Error messages for Office.

    Thanks Mark. Well, I had to move Office because Gateway had installed it into TWO folders and I was having problems updating it. The double installation kept confusing the upgrades.

    YES, I can launch all programs and create new documents, but if I try to open a previous file -- either from within the program using the "Open... File" command OR from the Start Menu | "Open Office Document", I get those crashes -- with or without CrashGuard.

    Strangely, I can open ANY file (.doc, .xls, etc) from the My Documents folder. The program correctly starts and the file opens perfectly. I realize this behavior is very weird, but that is what is happening.

    The only other thing I cannot do is send email attachments from within Outlook98. However, I *can* send an attachment from within Windows Explorer using Send to... Mail Recipient. Again, I realize that may sound crazy!!

    I have reinstalled Office, BUT I did NOT delete Outlook98 first. That is my NEXT thing to try, but I hate doing that!!

    I have gone through the registry meticulously and EVERY pointer is correct.

    As an FYI, you really do NOT need Systray. All it does is control the Speaker (volume control) in your Tray and also some of the battery indicators for laptops!

    We have had it out of our startup routine for YEARS. It is a Microsoft falacy that you need it. Investigate this further and you will be surprised! Thanks.

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