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  1. #1
    3 Star Lounger
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    Word does not launch (Word 2000)

    (Edited by HansV to make URL clickable - see <!help=19>Help 19<!/help>)

    I am trying to help a friend. Unfortunately, she is in Australia and I am in New York. Word will not launch on her computer. When she tries to do an install she receives an error message that the program is already there. I had a similar problem about 7 years ago with Word 97. Microsoft had a utility (2 files) that cleaned the registry of Office Programs. Is there one for Word or Office 2000?

    I recently found this article:
    http://www.pcsupportadvisor.com/e1163.htm

    I would appreciate any suggestions. Thank you very much.
    Alan Silberlight

  2. #2
    Plutonium Lounger
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    Re: Word does not launch (Word 2000)

    Let her try the steps outlined in the article you mention, or in Phil Rabichow's <!post=Systematic Approach to Behavioral Problems in Word (97/2000),197827>Systematic Approach to Behavioral Problems in Word (97/2000)<!/post>, before trying to reinstall Word/Office.

    If she has to reinstall Word/Office, here is a link to the "cleaner" utility for Office 2000: Utility to completely remove remaining Office CD1 files and registry entries

  3. #3
    2 Star Lounger
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    Re: Word does not launch (Word 2000)

    If Word appears not to launch, yet there is an entry on the taskbar, simply right click on the Word taskbar entry and select Maximize.

    Good luck

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