A client of mine (Person A) is reporting that he created a document in Word 2003 that he sent to Person B, who also has Word 2003. She edited the document and saved the changes, but the changes did not save (there were no error messages or indications that the changes did not save). She sent the file back to Person A , who made the changes that previously didn't stick and sent the file to Person C. Person C could not see the changes. Person A then sent the file to me (I have Word 2000), and I could see the changes just fine.
The specific changes Person A asked me to look at happen to be in a footnote.
Can someone give me a few clues as to how to troubleshoot this? The document Person A created was done with the assistance of a macro I wrote for him, but the macro essentially assembles some documents into one. The document consists of some tables, each one in its own section. I can't imagine that the macro has anything to do with the saving issue, but I'd sure like to resolve this. The macro does not save the document, by the way; the user saves it "manually."
Thanks for any clues you can give me!!!