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  1. #1
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    Trouble Printing: HP All-in-One

    Help! Suddenly, I can't get anything to print from the computer (Windows XP Home, SP 2, factory installed) to the HP 6110 All-in-one. It worked fine until I tried to print a scanned document (1 page) received in an email attachment and scanned for viruses before opening with Norton. The printer is set to show a preview before printing. I went through the Photo Printing Wizard, got to the Finish page, the preview flashed up very briefly and not in its entirety - then, nothing. I checked the print queue after several additional attempts (none of which flashed up the preview at all) and all 10 or so attempts are in there, but not one has printed.

    Other steps (some from going through HP's printer Troubleshooter to no avail)
    - won't print test page from computer but will print fax report from printer control panel
    - won't print from command prompt with port identified
    - won't print from any program, including Notepad

    Printer is on line; I've turned everything off and on two or three times. So far, I have not thrown anything, so hope someone can help before I have to resort to such drastic measures! Hope this is enough information. My fingers are crossed!

    Linda

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    Plutonium Lounger Leif's Avatar
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    Re: Trouble Printing: HP All-in-One

    I think you may find that the extra items in the print queue will be stuck there until the first item is cleared.
    Open up the printer window showing all 10 (or so) items, select them all, then Printer > Cancel All Documents
    You may need to reboot to clear the print queue.

    This won't necessarily cure the problem, but I suspect you won't be able to print anything until the unprinted documents are cleared.

    Then:
    What format is the scanned document in?
    Are you printing through Windows Picture and Fax Viewer?

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    Re: Trouble Printing: HP All-in-One

    Sometimes it helps to head to the spool folder that I find buried on my XP box in C:WINDOWSsystem32spoolPRINTERS. If I have left over files in this folder, I will have printing problems. Sometimes I have to clean out the print queue as Leif said, reboot and if there are files still in the spoolPRINTERS folder, I will delete them. This works for me. If anyone sees a problem with this technique, please feel free to chime in! <img src=/S/smile.gif border=0 alt=smile width=15 height=15>


    "Peace begins with a smile. "-- Mother Teresa

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    Re: Trouble Printing: HP All-in-One

    Leif and Skitterbug,

    Oh no! Just after I wrote all the stuff below, I decided to go back to the original email attachment I'd tried to print yesterday and try to print it again so I could confirm the program being used for Leif (it was Photo Printing Wizard). And then it all happened again! Now nothing will print, the first document won't cancel out of the queue (and I could not find it in the spoolPRINTERS folder to delete it, just those 2 files I mentioned)!!! Any other suggestions?

    L

    First, thanks SO much for getting back to me and so quickly! I couldn't get back to my computer until this morning when I found your messages. Here's what happened:
    1. Decided to try to print again so I could access print queue and see if it had been cleared when I shut down last night as per your messages (you were right, Leif, the first file could not be removed by "cancel all documents").
    2. The document printed! First try!
    3. Checked spool file to see if anything was there after this; found 2 files (a Shockwave flash one, 0 KB and a SHD one, also 0 KB). Tried to delete them but neither would delete; got message that "can't delete as another person or program is using file".
    4. Just after this error message came up for the second file I tried to delete (the Shockwave one), my computer closed down, restarted and a Windows error message came up saying my "system had recovered from a serious error" and, when I sent the error report, a Web page (MS Online Crash analysis) opened telling me it was caused by a device driver. This has happened once before on this under-a-year-old Toshiba laptop.
    5. Tried printing email message and Word document after automatic restart and both fine.

    I'm delighted things are working, but very puzzled as to why. I had shut down totally yesterday, waited about half an hour, restarted and all was the same. Should I worry or just put it down to computer eccentricities and get on with business? Perhaps it was all because my computer sensed my relief when I checked email and found 2 Woody's Lounge replies!

    Regardless, thanks for the help and the suggestions for next time.

    Linda <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

    PS The email I was trying to print was a JPEG file and I think it's the Windows program you mentioned.

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    Re: Trouble Printing: HP All-in-One

    Another PS - just tried clearing out spoolPRINTERS again - there were 6 files at first - FP00000 (shockwave flash file) - FP00002 and FP00003 + same 3 fles for SDH (00000 - 00003). Now there are just the first 2, the 000000 ones, and the FP one has 192 KBs in it while the SDH one has 3 KB in it. Neither, however, will delete. Says they're being used again although I have no visible programs running. I'll now try shutting down.

    L

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    Plutonium Lounger Leif's Avatar
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    Re: Trouble Printing: HP All-in-One

    Right - the file you refer to as a 'Shockwave' file will have had an extension of .spl which is coincidentally a typical Shockwave extension. It also happens to be the list (I think) of documents to be SPooLled - so this is quite normal.

    When the file is being sent out to the printer, and the printer 'jams', you end up in a situation where the file can not be deleted because the pc thinks the printer is still accepting it. Usually the only way to unlock this situation is to reboot, when the link between the printer and pc will be broken. If you have multiple files in the queue, you can usually delete the ones yet to be printed, as they won't be locked for delivery to the printer yet.

    As to why you are having this problem I'm not sure. Is it a particularly large file? (What is the size shown in the printer status window?)
    You may need to check your printer drivers are up to date.

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    Re: Trouble Printing: HP All-in-One

    Hi Leif,

    Again, thanks for your prompt reply. I am kicking myself for not just letting well enough alone! I tried to reboot by shutting down totally, but the blasted file is still there. It is 116 KB/192 KB in size, according to the status windwo. That's not very big, right?

    Is leaving computer off for 5 minutes enough? It didn't work today or yesterday and yet seemed to resolve itself overnight, as per earlier message.

    Re. updating drivers, that might work and seems to fit with the Crash message I received as well, do you think? I'm sorry to not know this, but I have no idea how to update a driver for a printer - or for anything for that matter. The printer is older than the computer - it was purchased in June 2003. Do you know where I could go to find out how to do this - in easy-for-non-techies-to-understand language?

    Again, really appreciate your patience and support.

    Linda

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    Plutonium Lounger Leif's Avatar
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    Re: Trouble Printing: HP All-in-One

    I'm guessing that the '116 KB/ 192 KB' you see means that 116KB of 192KB have been spooled to the printer. If it is staying like that, there is something that the printer is choking on part way through the spool process.

    Is the printer having a problem with only one file, or with anything you print?

    When you say it suddenly won't print, how long was it printing for successfully?

    Do you still have problems if you turn off print preview? (You don't really need it with most software these days, a lot of them have their own preview mode.)

    Rebooting should have the same effect as switching off for 24 hours I think - it is the fact that you have shut down the OS that matters.

    As for finding updated drivers, hopefully someone else can jump in with a link - I'm liable to be tied up with work for the rest of the afternoon. Presumably you have the original installation disk that came with the HP? - it may be worth uninstalling (completely) and reinstalling and seeing if that helps.

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    Re: Trouble Printing: HP All-in-One

    With regard to drivers for the Hp OfficeJet 6110, there doesn't seem to have been anything new for quite some time. Probably you have this/these versions installed already?

    John
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    Re: Trouble Printing: HP All-in-One

    Hi Linda,

    So far as how to update windows drivers, including printer drivers, there is a good tutorial for same HERE
    BOB
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    Re: Trouble Printing: HP All-in-One

    Leif, Bob and John,

    You guys are great with all your suggestions! Sorry to be late getting back to you - my other job called!

    Now to your questions/ suggestions:
    Leif's
    1. When it won't print, it won't print anything.
    2. Second time, it was printing fine through that day, until I tried to print using the Wizard. First time, it had printed without this happening for all of its 2 year life.
    3. Haven't tried to shut off Print Preview, although I will next time it happens - IF it does.
    4. It's very weird, but the same thing happened today as happened yesterday, i.e., rebooting, including shutting down but not turning off power at surge protector which means printer was still on, did nothing. It was only when I turned off computer and power (and waited overnight because I wasn't here!) that it printed just fine again this morning! I will NOT go near that scanned article today!!

    John and Bob's
    I'll check to see if I have the new drivers after doing the tutorial. I hesitate to do anything about installing one as I've never done so before and because all seems fine now, as long as I avoid that scanned thing!
    Is this avoidance? Should I install a driver if in fact the one I have in the 6110 is outdated? (I assume the tutorial will teach me how to determine if it is oudated!).

    Again, many thanks. This Lounge is my lifeline - and it's great to find "old friends" who have helped in the past!

    Linda

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    Re: Trouble Printing: HP All-in-One

    An update for Bob and John: following the link to HP, I did the online check which told me my driver was up to date. I then went through the tutorial (a most helpful one!) and wonder if the up to date driver could have a bug or if the online check would have determined that when it check my computer for drivers?

    Linda

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    Re: Trouble Printing: HP All-in-One

    Here's a Microsoft article to check out How to troubleshoot problems that you may experience when you try to print to a local printer by using Office programs in Windows XP. It has lots of information not specific to Office. Also, if HP has Post script drivers for the printer you may want to try those. Do you have thoe most current firmware?

    Joe
    Joe

  14. #14
    Uranium Lounger viking33's Avatar
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    Re: Trouble Printing: HP All-in-One

    Linda,
    -----------------------------------
    if the up to date driver could have a bug or if the online check would have determined that when it check my computer for drivers?
    -----------------------------------
    Yes and no. Yes, the current driver you have could be corrupt and no the online check would not have picked that up.
    So it would be OK to just reinstall the latest driver from the Manufacturer. I would go to "device manager" and uninstall the old existing driver and then install the one you just downloaded.
    At least this way you know you are up to date and with a good driver.
    BOB
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    Re: Trouble Printing: HP All-in-One

    Bob and Joe,

    Got your messages just now - thanks. I'll check out the tutorial and maybe even find the nerve to remove and reinstall the HP driver after reading that earlier tutorial and following Joe's link!

    Again, really appreciate your help and your suggestions! Will repost with progress.

    Linda

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