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  1. #1
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    Emailing from Word (SB 2000 suite)

    I have a user with the Small business 2000 suite of applications. When she emails from Word, the email is not recorded in her Outlook sent folder. When I perform the same operation using the XP suite (2002) on my PC, I see my email recorded in my Outlook Sent folder. Can I correct this with an option change or does Word 2000 not send a copy of the email to the sent folder?
    Thank you for any assistance.
    Norman

  2. #2
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    Re: Emailing from Word (SB 2000 suite)

    Check her settings under Tools/Options/Preferences/Email Options - under message handling is the box save copies of messages in sent items folder ticked?

  3. #3
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    Re: Emailing from Word (SB 2000 suite)

    I assume that the box is checked as all her email that is created within Outlook gets saved in the Sent folder. I will verify that option setting tomorrow, though.
    Thank you for the thought.
    Norman

  4. #4
    Super Moderator jscher2000's Avatar
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    Re: Emailing from Word (SB 2000 suite)

    There is a small chance that it is being saved in the Outlook Express Sent Items folder, if that is her "default" mail application and it has working account settings stored in it.

  5. #5
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    Re: Emailing from Word (SB 2000 suite)

    Thank you
    That was the solution. The default was Outlook Express. We found her missing emails there.
    Now the default is Outlook.
    Norman

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