Results 1 to 3 of 3
  1. #1
    Silver Lounger
    Join Date
    Jan 2001
    Location
    Long Beach, California, USA
    Posts
    1,912
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Problem reinstalling Word97

    I have tried for days to reinstall Word97 because of a problem I was having. I first tried to uninstall it using Control Panel | Add/Remove programs, but it would not let me! So I was forced to shift through the MSKB and find out how to manually extract Office97. I removed EVERY trace of it from my files and my registry. It took HOURS.
    I was able to reinstall Excel and Publisher with NO problem. However, before Word can finish installing, I get a CRASH!

    The "Setup is updating your system..." Screen appears, and then CRASH. The warning message says this:

    ACMSetup caused an invalid page fault in kernel32.dll at 0177:bff7b9e7.
    Registers:
    EAX=102092e0 CS=0177 EIP=bff7b9e7 EFLGS=00010202
    EBX=059fe28 SS=017f ESP=00590000 EBP=00590028
    ECX=00591de4 DS=017f ESI=00000001 FS=1bdf
    EDX=00000001 ES=017f EDI=81933e90 GS=0000
    Bytes at CS:EIP:
    57 89 65 e8 75 04 33 c0 eb 54 85 c0 74 4b c7 45
    Stack dump:
    00000001 0059fe28 102092e0 00000001 0059fe28
    102092e0 00591de4 bffbfe14 bff79250 ffffffff
    0591df4 bff7ce14 102092e0 00000001 10209401
    102092e0

    I am forced to shut down the installation of Word. If I examine the C:Program FilesMicrosoft OfficeOfficeSetup files, I can see that THIS is where MS stores it's setup and uninstall information. Excel has these files:

    acmexl.exe
    acmexl.lst
    Excel97.stf
    XL97.dll

    Word has COMPARABLE files -- except there is NO Word97.stf.

    This .stf files is apparently created during the "Setup is updating your system..." message. Since THIS file is NOT correctly created, I CANNOT uninstall Word through Control Panel | Add/Remove!! It is CATCH22 all over again...

    Does anyone know a solution?? Thanks.

  2. #2
    Silver Lounger Charles Kenyon's Avatar
    Join Date
    Jan 2001
    Location
    Sun Prairie, Wisconsin, Wisconsin, USA
    Posts
    2,049
    Thanks
    124
    Thanked 119 Times in 116 Posts

    Re: Problem reinstalling Word97

    There is a free utility "out there" that will remove every trace of Office 97 from a system to allow a clean reinstall. Don't remember the name or where right now. You should be able to find it by doing a search of the Word newsgroups on the microsoft site through <A target="_blank" HREF=http://groups.google.com/advanced_group_search> google.com</A>. You can restrict your search to the word groups by putting "microsoft.public.word.*" in the box for newsgroup. Search for reinstall and you should find it.

    I'd look for it, but I'm trying to find a new web host right now. My sites have been down since Wednesday, and with them half my email.
    Charles Kyle Kenyon
    Madison, Wisconsin

  3. #3
    Silver Lounger
    Join Date
    Jan 2001
    Location
    Long Beach, California, USA
    Posts
    1,912
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Problem reinstalling Word97

    Thanks, I have EraseOffice97 from Microsoft, but that still does not fix the problem...

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •