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  1. #1
    Star Lounger
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    starting in Safe Mode (XP Pro SP2)

    Because i am having an installation problem with NAV 2005, we have had occasion to restart my computer in safe mode a lot lately. At the beginning of safe mode bootup, administrator and my name are displayed. If administrator is selected, the start bar is not displayed. Also, some o t he icons are missing. If my name is selected, the start bar is displayed as well as all icons.

    The reason we want to go to safe mode is we need to delete NAV files and are unable to do so under my name and are hoping that if the administrator is selecte3d we could, but we can't without the start key.

    Under user profile, my name is a computer administator.

    Any Thoughts on how to get these NAV files deleted? Symantec has been trying to help for several days now, but we aren't there yet.

    Thanks as always.

    br

  2. #2
    Uranium Lounger viking33's Avatar
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    Re: starting in Safe Mode (XP Pro SP2)

    What NAV files are you trying to remove?
    Are you trying to update to 2005 from an earlier version?
    Have you run the NAV removal utility that is on the Symantec site?
    Are you have problems understanding the "tech support" people from Symantec, India?
    Have you tried to run in Safe Mode, with a DOS prompt to navigate to the files in question?

    We need as much information as you can give us to try to solve the problem.
    BOB
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    Long ago, there was a time when men cursed and beat on the ground with sticks. It was called witchcraft.
    Today it is called golf!

  3. #3
    Star Lounger
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    Re: starting in Safe Mode (XP Pro SP2)

    All NAV files because tech support has installed it so much, and it still doesn't work properly. We've gone into regedit, and deleted all symantec and NAV links. Then gone back and tried to delete the files and are still unable to. Have gone into the DOS prompt and are unable to delete. We fear it is a windows problem, but we can't get to the bottom of it after 4 hours per day for 4 days with 'India'. We have communicated ok. Yes, we have run the NAV removal utility more than once. We have tried to delete 2004 version as well as the newly installed 2005 that doesn't run properly.

    Thanks and my husband loves to sail too!

  4. #4
    Uranium Lounger viking33's Avatar
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    Re: starting in Safe Mode (XP Pro SP2)

    Do you have a System Restore point that goes back to before you installed NAV?
    BOB
    http://lounge.windowssecrets.com/S/flags/USA.gif http://lounge.windowssecrets.com/S/f...sachusetts.gif


    Long ago, there was a time when men cursed and beat on the ground with sticks. It was called witchcraft.
    Today it is called golf!

  5. #5
    Star Lounger
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    Re: starting in Safe Mode (XP Pro SP2)

    Yes, back to when i received the computer in 8/04.

  6. #6
    Uranium Lounger viking33's Avatar
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    Re: starting in Safe Mode (XP Pro SP2)

    Well, You can start stepping your way back, using the latest ( newest ) restore points until you hopefully solve your problem.

    ( anything that you added since the date of the restore point will be gone )
    BOB
    http://lounge.windowssecrets.com/S/flags/USA.gif http://lounge.windowssecrets.com/S/f...sachusetts.gif


    Long ago, there was a time when men cursed and beat on the ground with sticks. It was called witchcraft.
    Today it is called golf!

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