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  1. #1
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    IE Crash from googletoolbar1.dll (XP home with all service packs and secur

    For the past two weeks I have been getting continuous crashes if I have more than 4 IE 6 browser windows open. The crash creates a message that googletoolbar1.dll has caused the problem. I have explored everything at the Google site, have attempted to disable the dll through my add ons, including going to MS to download their add on manager for hidden add ons tool.

    Google has been less than helpful and I have tried all the fixes they recommend. I know that the easy fix is to just uninstall Google toolbar, but I use it all the time, and I want my cake and want to eat it too! This is a recent occurrence and I can't figure out why it is happening.

    These are the troubleshooting steps I have taken:
    1) uninstalled/reinstalled Google Toolbar twice with add/remove programs
    2) installed the add ons tool from MS to show hidden add ons.
    3) Run a full system virus scan with both McAfee and an online Micro Trend House Doctor with nothing found
    4) Disable the add on Google toolbar helper. (It recreates each time you open a browser, so unless you do a complete uninstall, it doesn't work!)
    5) Written Google and posted on their forums. Received two "lovely" form letters to research their forums and FAQ which I had done already and had written in my request for assistance!
    6) Ran a complete check disc and defrag
    7) Ran Ad-Aware and Spy blaster and verified that they were not the reason for the Google crashes. No blocks on Google in either. (Figured this out after I blocked myself from being able to access Pogo games with java activex controls!)

    OK, so I am going nuts here. I WANT my Google toolbar, and I would really like to stop crashing! I was finally able to figure out that only happens when I have opened a 5th browser window. I doubt that I am going to modify my working style soon, so if I can get my system to work without having to do that, I figure with the combined genius I have seen on these forums, you might come up with many suggestions that I in my limited knowledge would have thought of! (darn dangling participles)

    Anyway, please help, offer advice, kick me in the bumm, whatever. I need y'all!

    Hugs,
    Theresa
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    Re: IE Crash from googletoolbar1.dll (XP home with all service packs and s

    What "Firewall" are you running?

    The only thing I can think of is the fact that you are running McAfee. It is know for it's problems controlling one's system.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

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    Re: IE Crash from googletoolbar1.dll (XP home with all service packs and s

    Hi Dave,

    I love your tagline! Firewall is Zone Alarm. I decided not to go with the firewall provided by McAfee as it was not rated very well and actually the free version of Zone Alarm is considered to be much better.

    The odd thing is that I haven't done anything new to my system that I can think of when the crashes started. I have tried Registry Mechanic, etc. and of course they come up with 1700 missing links, etc. Nothing critical. Tried a little program recommended by someone at MicroSoft, xoft spy which identifies two areas of risk that no other scan identifies. Of course, to fix it you have to buy the program. having run my system through mcafee and house calls, I am just not too concerned about what this program identified. The first is supposedly a virus W32Xabot. I will do a search on that, but McAfee has nothing on it, and the second issue is something they identify as a Trojan CWS combo. No registry keys to check out and a search does not find them.

    The more programs you use to scan, it seems each one comes up with at least ONE new thing that no other program finds. I guess that is their way to get you to buy it.

    Hugs and thanks for responding,

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    Uranium Lounger viking33's Avatar
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    Re: IE Crash from googletoolbar1.dll (XP home with all service packs and s

    Theresa,
    You can try CW Shredder ti see if spots that Trojan.

    It's free at CWS
    BOB
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    Re: IE Crash from googletoolbar1.dll (XP home with all service packs and s

    Dear Bill,

    Thanks for the tip. I downloaded CWShredder and it located no Trojans on my system. I am relieved and all searches on w32.xoft came up empty. I do think that a lot of these programs identify "goodies" in order to sell their products. However, better to be safe then sorry and cross check everything!

    Hugs,

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    Re: IE Crash from googletoolbar1.dll (XP home with all service packs and s

    You are welcome, Theresa,

    ( this is BOB replying ) <img src=/S/innocent.gif border=0 alt=innocent width=20 height=20>
    BOB
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  7. #7
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    Re: IE Crash from googletoolbar1.dll (XP home with all service packs and s

    Well, I finally bit the bullet and uninstalled my google toolbar. I just couldn't take the crashes anymore. Well, lo and behold, guess what? I am still getting browser crashes. Now, after opening a fifth browser portions of my screen go completely black. If I click on the screen and activate a window, and drag it back and forth, I can recapture the windows underneath. There is no crash or error, just this blackening of the screen. Not the entire screen mind you, just whichever screen is on top.

    I am getting seriously concerned now. Someone at google recommended that I try about 11 different virus scanner. You know the group. Ad Aware, Spyware Blaster, etc. These scans always come up with a different set of potentially harmful programs. The one toolbar that I had been using always comes up as spyware. That is, my toolbar and my search. I deleted them completely. Also, they recommended disabling and/or completely removing cftmon, I believe it was. A text to language module that MS swears is harmless, and everyone else says is a problem. Yeah, even following MS's instructions on editing the registry, etc. you can't get rid of that @#$!%. I followed all the steps religiously. Control panel. Regional settings, text settings, registry editing! Hurmumph.

    Ok, so now, where the heck am I at? Well, I downloaded Registry Mechanic that identifies 1700 registry problems. A good deal of this, i am sure, was transferring all my programs over from the old computer to the new computer with Aloha Bob's PC Relocator. That always is fun for missing registry settings. Probably have many system files from old HP that Gateway is regurgitating. Hell's Bell's. I just hope I am not at the point of having to do a reinstall. As it took me a month to transfer over 65 gigs worth of intensive graphic files etc. for work.

    Ok, so other than setting my hair on fire, would someone of wonderful folks outline a few steps I should take in order to attempt to set this system to right? If I need to buy Registry Mechanic, I am happy to plunk down the bucks. The problem is, if you are not computer savvy, you tend to "fix" things that ultimately really screw you up. If I have to restore, since I have partitioned my hard drive, can I just move/backup all my remaining graphics...(heavy sigh of disgust) to my graphic backup and just restore my C drive? I hate thinking I am going to lose all my programs that I have no bloody idea of where the original discs are from the past 15 years. C'est la vie for being clever with PC relocator.

    Lastly, the last time I had a system meltdown of this magnitude, (yes, I usually implode at least annually or biannually) it was because I had downloaded the most recent version of windows media player. This coincindentally is what occured two weeks ago when these problems happened. I am not blaming windows....just seems I have bad karma with them!

    Thanks for your patience and hanging in there with me!

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    Re: IE Crash from googletoolbar1.dll (XP home with all service packs and s

    It looks like you are digging deeper and deeper into <img src=/w3timages/censored.gif alt=censored border=0> .

    First thing. Have you tried System Restore to go back to a point before all this started? It MAY not go back far enough depending on how many points were added.

    Next thing, since you can't get much worse, I would download the free version of System Mechanic. ( not Registry Mechanic ) Get it at SYSTEM MECHANIC
    This will examine BOTH your Registry AND hard drives for blown reg entries and junk files. It's a good one and I have used it for years with complete confidence. Take all of it's recommendations on what to remove.

    With no luck there, the next would be a CLEAN reinstall of Windows.
    If as you say. you partitioned your HD, you could start moving your critical files to a backup partition. Get as much as you can before you.....

    FORMAT your C drive and reinstall WIndows along with SP2. ( you can format JUST the C without disturbing the other partitions.
    If your HDs are big enough, ONLY put Windows itself on the C drive. I have a separate partition of 6 gigs, JUST for Windows and the necessary dependent files that MUST go on the C.

    You may have to reinstall your graphics APPS so that XP will recognize where they are but you should be able to save the bulk of your graphic images, etc.

    When you are confident that all is going well, invest in a copy of Acronis True Image, so that you can create true IMAGES of your system as installed. That way if things go wrong again, you can just restore the saved drive image without any of this huge hassle you now have on your hands. GOOD LUCK !
    BOB
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  9. #9
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    Re: IE Crash from googletoolbar1.dll (XP home with all service packs and s

    Before you install from scratch you may to try a repair installation. See How to perform an in-place upgrade (reinstallation) of Windows XP. Be sure to read the articles that are linked in this document.

    Joe
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    Re: IE Crash from googletoolbar1.dll (XP home with all service packs and s

    Dear Bob,

    First of all, please forgive me for calling you Bill. I swear, the computer is not the only hard drive that is lacking right now! Laughing. Secondly, I think I love you! I am gong to follow your recommendations. I am going to see which is the oldest restore point I have on my system and go from there. I will keep you posted as to "da agony of da feet". Who knows, this may just work!

    I am attaching a screen shot of what happens to my screen during a "blackout"!

    Thank you soooooo much for all your help. You have indeed been my guardian angel.

    Hugs,
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    Re: IE Crash from googletoolbar1.dll (XP home with all service packs and s

    Dear Joe,

    Thank you for your advice and time. I am going to attempt to re-capture the best image of my system if possible. If not, I will indeed attempt an in-place upgrade/reinstall. I have never heard of this, so I am thrilled. It sounds like a much less painful option if all else fails.

    Huge hugs,

  12. #12
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    Re: IE Crash from googletoolbar1.dll (XP home with all service packs and s

    Dear Bob,

    To continue the saga, when I had run registry mechanic, prior to waiting for your advice.....(bangs head on desk) it erased all my prior restore points. Every single bloody one!

    I finished backing up all my documents yesterday. That was so much fun. Now, I need to delve into the help files for System Restore prior to attempting that. All the reading I have done on that program cautions the inexperienced, (dummies like me) to be very cautious, so I want to make sure I am not going to make things worse. That will be my next exercise. Then, if all else fails, I will try the in place restore.

    Thanks for your help. Anyone else who has a seen a problem like my screen shot showed, please feel free to chime in!

    Hugs and struggling,

  13. #13
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    Re: IE Crash from googletoolbar1.dll (XP home with all service packs and s

    Bob, Dave, Joe, et. al. board geniuses,

    I am wondering, all of my restore points were obliterated when I originally ran "Registry Mechanic". I am still fighting the concepting of doing a reinstall.

    I recall that when you run a virus scan and find a virus, they instruct you to turn off system restore because an automatic backup is created where the virus can still reside. I am not sure if I am understanding this correctly, but is there more than one picture of the system at any time? If so, where is it and can I access it and perhaps restore my system from that point?

    I may be totally confused..well, needless to say, that is accurate, but if not, does anyone have a glimmer of hope to share with me?

    Thanks for your help,

  14. #14
    Uranium Lounger viking33's Avatar
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    Re: IE Crash from googletoolbar1.dll (XP home with all service packs and s

    What they are saying is that a System Restore Point <font color=yellow>MAY</font color=yellow> also have a copy of the virus in it, This depends on if a point was created sometime <font color=yellow>AFTER</font color=yellow> the virus infected your machine. Then it would probably have the virus included with the Restore Point.

    The number of restore points created depends on how much space is allocated for SR. When the space is used up, then the oldest point will be deleted to make room for the newest one. So the <font color=yellow>Creation Date</font color=yellow> is critical to determining what restore point you use. If you run System Restore and it says there are no restore points saved, then of course, SR is of no use to you.

    One other thing you COULD try is the "system file checker". This scans your system files and if there is a missing or corrupt file it will restore that file from your XP CD. I don't know if this will cure your ills but it IS worth a try.

    Click on "Start>Run. Type in "sfc /scannow" ( without the quotes and with a space after sfc ) A window will come up and advise you it is checking your files.
    Have your XP CD ready and in the CD drive because it will ask you for it when it finds missing or corrupt files. This will probably happen multiple times, so just keep at it till you see the progress bar come to the end.

    Beyond that, I think the XP repair reinstall is your next alternative. let us know if you need to do the reinstall.
    BOB
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    Long ago, there was a time when men cursed and beat on the ground with sticks. It was called witchcraft.
    Today it is called golf!

  15. #15
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    Re: IE Crash from googletoolbar1.dll (XP home with all service packs and s

    Dear Bob,

    Well, I backed up all my documents to other partitions. Ran sfc /scannow. I was able to open 8 browser windows with no crashes or screens blacking out! The scan ran efficiently and did not require my XP disc. I was just plain relieved. So, I rebooted, and the problem returned! This leads me to believe that there is some program in my start up that may be causing this. Do you think that this is a reasonable assumption? I thought I would disable all programs and add one at a time testing to see if this resolves the problem.

    I will be checking in, so if you are around, please let me know what you think. This is my last resort and then I will try the software you recommended system mechanic. The good news is that System Mechanic has a 30 day trial period. The bad news is that it is no longer free. However, if it does the trick, I feel it will be a very valuable investment. The final step will be doing a reinstall. I hope that I can do a partial reinstall, but before I hit that point, I will be checking in with you, my guardian angel.

    I just want to thank you so much for taking the time and having the patience to guide me through this process. You and so many others on this board are such a help to those of us computer challenged "users". In fact, I even see that the experts help the experts. What a great community.

    Hugs,

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