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  1. #1
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    Contacts and Word Mail Merge (Outlook 2003 / Word 2003)

    I've just been upgraded to XP, Office and Outlook 2003. I understand how Mail Merge works, both from Outlook and starting in Word. My problem is this.

    I started a merge in Word to create labels. When it came to choosing the data source, I specified "Select from Outlook Contacts," and clicked on "Choose Contacts Folder." However, my own personal Contacts folder does not appear on the list of choices. In its place appears a Contacts folder for our administrative group - "Contacts" with a Description of "Mailbox - XXXX Network Administrator." It is really weird.

    I have permissions to access that Contacts folder, but am not listed as an owner. My own Contacts folder and its four sub-folders are set as e-mail address books when you go into File --> Properties and choose the Outlook Address Book tab. We've even gone so far as to uncheck all of them in that screen, exit and re-start Outlook and just set my main Contacts folder as an e-mail address book. It still does not appear as a choice in the Word Mail Merge screen. Now I see only the Administrator's Mailbox Contacts folder - its the only choice.

    Has anyone seen anything like this before, and have any possible solution to offer? We're in pilot to roll this out to the whole firm, and we need to get this solved. Thanks in advance for any help you have to offer.

    Karnie
    Karnie Moesenthin
    Technical Training and Development Professional
    Legal Industry

  2. #2
    2 Star Lounger
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    Re: Contacts and Word Mail Merge (Outlook 2003 / Word 2003)

    We figured out how to correct it - at least, we think we did. In case anyone else runs into the issue, here's the process we used on our system:

    In Outlook 2003 go to Tools --> E-mail Accounts --> View or change existing e-mail accounts --> Next
    Select Microsoft Exchange Server and click Change --> More Settings --> Advanced tab and Remove offending mailbox (e.g. XXXX Administrator) --> OK --> Next --> Finish

    Go to Word, start the Mail Merge process, choose Outlook address book as source and be sure person's own Contacts list appears. We created a test merge of labels and saved the document, just to be certain.

    Go back to Outlook, repeat above instructions, but this time Add back in offending mailbox.

    Test in Word again to be certain it's still OK.
    Karnie Moesenthin
    Technical Training and Development Professional
    Legal Industry

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