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Thread: Sound problems

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    Sound problems

    Dear Loungers,

    I have tried to solve this problem for months and with no luck, all previous suggestions have proved fruitless so I am trying again before the most drastic resort of rebuilding and testing each installation point one by one.

    This is my setup:
    64 bit ASUS K8VSE Motherboard with an Athlon processor
    Windows XP sp2
    Nvidia GeForce graphics card

    I was using a SoundBlaster Platinum however this is not connected now as I have tried to diagnose my problem therefore I am using on board sound.

    THE PROBLEM: I have sound that is littered with "hiccups" and stutters, even the system message generated by the motherboard saying "booting from system" is interrupted - this is before the bios is loaded (is this a clue?). The problem exists no matter what sound source I use: the system messages, music files on the hard disk, music cd in the cd/dvd drive. The problem exists whatever sound application is being used - iTunes, Music Match, Windows Media Player - and anyway it exists with system generated messages on boot so that suggests that it is application independent. And it happens with any speakers or headset so it isn't them. I can apparently make it worse if I click about an application that will access the discs such as Windows Explorer - which is wierd as its a powerful machine and I wouldn't expect another process to bother it. I suppose I should add that everything did once work beutifully and the probelm emerges after an iTunes update download but I think this is a coincidence. I have uninstlled all sound related applications that I can identify but stioll the problem persists.

    WHAT I HAVE DONE: the problem existed with the previous motherboard and investigation proved nothing, I concluded that it might be a sound card problem, hence i did not install the soundblaster card with the new motherboard, but the problem is still there. The new motherboard also meant I had to reinstall all software so everything is/was clean. I thought it could be the speakers, but it still exists on different speakers or headset. The unit is not near an excessive power source. The problem reproduces on an edited and then recorded DVD, although I have been able to produce music CDs - I'm sure this is a clue but I don't know how! I thought loading in safe mode might be a good idea but it doen't seen to recognise any audio output component is this normal?


    Does anyone have any suggestions or know of a clear sound fault diagnosis method or useful website?

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    Uranium Lounger viking33's Avatar
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    Re: Sound problems

    Well, start with some basics
    .
    I assume that the Soundblaster card is actually <big>removed</big> from the MB?
    Have you looked in the Device Manager to see just what is listed there for sound ? And only ONE type is listed?
    Have you uninstalled the onboard sound from DM, then rebooted to let the system recognize the current sound device?
    Is the Sound enabled or disabled on the MB or in the BIOS?

    It just sounds like there is a clash between the two sound devices.
    Try these things first.
    BOB
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    Re: Sound problems

    Liz,
    ---------------------------------------------
    The BIOS currently has sound enabled
    ---------------------------------------------
    If the BIOS shows sound ENABLED, then the MB sound device is trying to activate the onboard sound.

    Disable it in the BIOS.
    Go back into DM and clear out ALL of those lines in the Sound section. Uninstall them ALL.
    Turn of your computer, and insert the Soundblaster card.
    Turn back on and reboot.
    BOB
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    Re: Sound problems

    Bob,

    1. The card has never been on thyis motherboard so thats OK
    2. DM shows this under Sound, videos and game controllers:
    ........Audio codecs
    ............Legacy Audio drivers (what are these? legacy from where?)
    ................Properties shows nothing
    ................Details shows ROOTMEDIAMS_MMDRV
    ............Legacy Video Capture Devices
    ................Propertues refers to WDM Video for Windows Capture Driver (Win32)
    ................Details shows ROOTMEDIAMS_MMVCD
    ............Media Control Devices
    ................Properties refers to the following dll files mciavi32, mcicda. mciqtz32, mciseq, mciwave
    ................Details shows ROOTMEDIAMS_MMMCI
    ............Realtek AC'97 Audio 9 - this came with the mb it's not my chioce should i uninstall it?*
    .................Properties refers to
    .....................Audio Devices - Realtek AC'97 Audio
    .....................MIDI Devices - Realtek AC'97 Audio
    .....................Mixer Devices - Realtek AC'97 Audio
    .................Details show a long string startying PCIVEN_19...
    .................Driver shows a driver dated June 2004
    .................Resources show a number of things including use of IRQ21
    ........video codecs
    ............Properties refers to a number of dll files
    ............Details show ROOTMEDIAMS_MMVID

    I'm not sure what they all do and have assumed till now that they are all correct asthis was as created on Motherboard install.
    * uninstalled Realtek, on boot tis was recognised by XP and installed

    I think the BIOS currently has sound enabled, however the only refernece to sound is to do with the Speech Post Reporting, Report IDE Error and Report System Booting all of which are enabled. The only other thing refering to souind is the Audio Codec Interface which is set to Auto. Other than that a related but, I think, unimportant item is Instant Music which is not enabled - although it has been sometimes

    I should also mention that I have the latest processor driver dated May 2005

    thank you............... liz

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    Re: Sound problems

    Bob,

    On checking I don't see any item in the BIOS editor that refers to sound other than those mentioned in the last post. Is this OK??? am I being stupid?

    I will uninstall everyting. Are you suggesting I should use the SB card and not the on board sound? Would prefer this anyway but dio I assume the MB will recognise the SB and thyerefore resolve any conflict?

    thank you.......................... liz

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    Re: Sound problems

    Bob,

    The only item on the list with Uninstall affered as an option is Realtek all the others only offer Update Driver, Scan for hardware changes and Properties. Should i therefore leave them alone of use the delete key and if I do this (assuming that works) will the system correct itself?

    liz

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    Re: Sound problems

    Liz,
    If you go into the BIOS by (usually ) hitting DEL when you first boot and you see sound ENABLED, then DISABLE it.

    Sure, use the SB card AFTER you disable the onboard sound and let WIndows recognize the SB card.
    BOB
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    Re: Sound problems

    Bob,

    I'm quite familiar wit the BIOS editor but on double checking I can't find anything that refers to OnBoard Sound????

    liz

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    Re: Sound problems

    The other sound items mentioned ( ALL of them ) plus the Realtek should be removed.
    Start with a clean slate after disabling the onboard Sound.

    Sometimes there are items in DM that must be DISABLED first and then you can remove them.
    Others are dependent on other entries and will go away after the main entries are deleted.
    Did I make sense there? In other words, remove or delete eveything you can in the Sound section.
    BOB
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    Today it is called golf!

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    Re: Sound problems

    What brand of BIOS do you have?

    I have Award BIOS and it has an entry in the "Integrated Peripherals" tab that says

    AC97 Audio .. and you can enable or disable it. If you DON'T disable the onboard sound, then you

    WILL get clashes with your SB card. If you have another brand of BIOS then carefully check for any mention of Sound or Audio or anything similar.

    Keep at it. <img src=/S/exclamation.gif border=0 alt=exclamation width=15 height=15>
    BOB
    http://lounge.windowssecrets.com/S/flags/USA.gif http://lounge.windowssecrets.com/S/f...sachusetts.gif


    Long ago, there was a time when men cursed and beat on the ground with sticks. It was called witchcraft.
    Today it is called golf!

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