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  1. #1
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    The instruction at '0x00000000' referenced (IE 6 w/SP2)

    I have several users getting the following error message when they open IE

    The instruction at "0x00000000" referenced memory at "0x00000000". The memory could not be "read".

    This only happens if IE opens with the Search panel open in IE. If I close the Search panel then click ok IE will close and IE will open without the error message. It is a growing problem. Any suggestions?

  2. #2
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    Re: The instruction at '0x00000000' referenced (IE 6 w/SP2)

    What operating system?

    Joe
    Joe

  3. #3
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    Re: The instruction at '0x00000000' referenced (IE 6 w/SP2)

    Sorry about that. Everyone is running SP with SP2.

  4. #4
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    Re: The instruction at '0x00000000' referenced (IE 6 w/SP2)

    I can't find anything specific to XP in the Microsoft Knowldegebase. Have a look at this Search The Knowledge Base. There may be something that rings a bell for you. Is this a recent occurrence? What has been changed recently?

    Joe
    Joe

  5. #5
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    Re: The instruction at '0x00000000' referenced (IE

    This type of error can be difficult to track down. This string of zeros is a generic error message that occurs with a system error and for some reason the specific error message is not recorded.

    You could check the event viewer logs, within the application logs look for the event id number for the crash. You can then go to the command prompt to find out what the error is, for example if the error event id number is 100 you can type:

    <code><big>net helpmsg 100</big></code>

    Hopefully this will tell you what error has occurred.

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