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  1. #1
    New Lounger
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    Weird disappeared text for one user (word97sr2 win

    I have word 97 sr2 on windows 2k

    As user nick (ie me) word documents open without any text. There are lines that look like tables and horizontal rules from the document, although they are all squashed to the top of the document. Actually odd bits of text do seem to be there, although there seems to be no rhyme or reason for them being there while the rest isn't.

    As Administrator on the same computer the docs are perfect.

    This is driving me crazy, and I have to get on with some damned work. Any ideas?

  2. #2
    Plutonium Lounger
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    Re: Weird disappeared text for one user (word97sr2 win

    Try (as user 'nick') the steps outlined in Phil Rabichow's <!post=Systematic Approach to Behavioral Problems in Word (97/2000),197827>Systematic Approach to Behavioral Problems in Word (97/2000)<!/post>.

  3. #3
    New Lounger
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    Re: Weird disappeared text for one user (word97sr2

    <P ID="edit" class=small>(Edited by nrr on 21-Jul-05 22:27. Results of systematic workthrough)</P>Thanks, working thru that now.

    [edit]

    OK I have worked through that and the problem remains.

  4. #4
    Plutonium Lounger
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    Re: Weird disappeared text for one user (word97sr2

    Some other things to try:
    - Delete and re-create the default printer in the Printers control panel.
    - Define another printer as default printer in the Printers control panel.

  5. #5
    4 Star Lounger
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    Re: Weird disappeared text for one user (word97sr2

    Just a thought: does it look like the attached doc? Then possibly the line-spacing is set to Exact with a very small value (1 in the example doc). Select the text, go to Layout | Paragraph and set the line-spacing to single.
    Attached Files Attached Files

  6. #6
    Plutonium Lounger
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    Re: Weird disappeared text for one user (word97sr2

    That occurred to me too, but since nrr states
    <hr>As Administrator on the same computer the docs are perfect.<hr>
    it seems unlikely - line spacing is not user-dependent.

  7. #7
    4 Star Lounger
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    Re: Weird disappeared text for one user (word97sr2

    <hr>line spacing is not user-dependent<hr>
    Not even when users have Normal.dot files with different definitions for the built-in styles, where for nick's standard style, line-spacing is set as described?

  8. #8
    Plutonium Lounger
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    Re: Weird disappeared text for one user (word97sr2

    All good ideas, but I don't think they can explain the problem.

    In the first place, line spacing settings are stored in each individual document.
    In the second place, nrr has run through Phil Rabichow's troubleshooting guide, and one of the steps is to start Word with the /a switch; this prevents the loading of Normal.dot.

  9. #9
    Super Moderator jscher2000's Avatar
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    Re: Weird disappeared text for one user (word97sr2

    Occasionally the screen graphics driver is to blame for odd occurrences in Word, particularly redrawing problem with using Page Up and Page Down. I don't know whether two users on the same PC can have different drivers, but it's possible that both could have different settings for "hardware acceleration." I can't recall whether it's covered in Phil's star post, but you could try adjusting that. On Windows XP, one way to get to the setting is to right click the desktop, choose Properties, then Settings, then Advanced, then Troubleshoot. Earlier versions of Windows might be setup differently.

  10. #10
    New Lounger
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    Re: Weird disappeared text for one user (word97sr2

    OK I want to thank everyone for their responses, none of which worked!

    However after getting some weird "GetFontData failed" messages in pdf factory pro I took a look at the permissions in my WINNT/fonts folder and found them to be all over the place, including for the main font I use in documents. Since setting those permissions so that nick can read the fonts, the problem seems to have gone away.

    Cheers and thanks again.

  11. #11
    Plutonium Lounger
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    Re: Weird disappeared text for one user (word97sr2

    Thanks for sharing the solution, it may help others experiencing similar problems in the future!

  12. #12
    New Lounger
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    Re: Weird disappeared text for one user (word97sr2

    Yes well I believe that giving the solution once you have found it is the number one rule. I hate finding those threads that just die without revelaing how (or if) the problem was resolved.

    I work a lot with open source and its certainly the unwritten rule in that sphere that you make sure you post your solution or workaround for future (googleable) reference.

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