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  1. #1
    Lounger
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    nonfunctional file menu (word 2000)

    I don't know how but today when I hit my file menu in Word the button depresses but the menu does not scroll down. It just hangs there. thus no properties setting, save as etc. All the other scroll down menus work fine and I 've noticed no other oddities.

    I tried replacing my data key but that did not help.

    Anybody know what to do to fix this?

  2. #2
    Plutonium Lounger
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    Re: nonfunctional file menu (word 2000)

    Try following the instructions in <!profile=Phil Rabichow>Phil Rabichow<!/profile>'s star <post#=197827>post 197827</post#>

    StuartR

  3. #3
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    Re: nonfunctional file menu (word 2000)

    winword.exe/a did the trick.

    Not complaining really but,
    Now I just have to remember what all the settings I had changed were.
    How to save that stuff would have been good to know ahead of time but hindsight is 20/20

    One problem. I seem to have lost the association with Adobe Acrobat well at least the create pdf file button is gone from the . Any ideas?

    Thanks

  4. #4
    Plutonium Lounger
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    Re: nonfunctional file menu (word 2000)

    Winword.exe /a does not make any permanent changes. It starts word with no add-ins, but next time you exit word and restart it normally all your add-ins will be back, probably with your problem too.

    Try following the subsequent steps in Phil's post to find out which add-in is causing your problem.

    StuartR

  5. #5
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    Re: nonfunctional file menu (word 2000)

    but evidently step 2 number 3- renaming the normal.dot -does change things

    I failed to mention that I followed this step as well. Sorry!

    the problem seems to be in there maybe?

    I should mention that it seems that since I changed the normal template I have lost a significant number of fonts as well

  6. #6
    Super Moderator jscher2000's Avatar
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    Re: nonfunctional file menu (word 2000)

    You might want to reverse the changes and try only one change at a time until you find the one that solves the problem but involves the least loss of functionality.

  7. #7
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    Re: nonfunctional file menu (word 2000)

    Yes that seems reasonable

    I suppose I could convert the renamed normal.dot file back to normal .dot and work from there.

    I am unclear as to how to proceed from there.

    The only thing I changed was the normal.dot file. That is as far as I went in the steps because after running winword.exe /a I had a version that did not show the problem I was having. The only other thing Phil's paper suggested at that point was to rename the normal.dot file and let word create a new one. which I obviously did.

    So, I restored the old norma.dot file and then moved items in the start up folders.
    Moving the 2 items in C:Program FilesMicrosoft OfficeOfficeStartup
    and the item in the wrod startup had no effect


    C:PROGRAM FILESMICROSOFT OFFICEOFFICESTARTUPaware97.dot
    C:PROGRAM FILESMICROSOFT OFFICEOFFICESTARTUPPDFMaker.dot
    C:WINDOWSApplication DataMicrosoftWordSTARTUPPDFMaker.dot
    C:WINDOWSApplication DataMicrosoftTemplatesNormal.dot


    nor did rebuilding the data key

    Only renaming the normal.dot file wroks but the results are not exactly what I had hoped for.

    BTW,I did get the fonts back on reboot.

    anyway I am wondering what one step at a time process I can follow to achieve something close to what I had before the normal.dot file was apparently corrupted?

  8. #8
    Super Moderator jscher2000's Avatar
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    Re: nonfunctional file menu (word 2000)

    Have you customized your menus (not including customizations made by Adobe's template)? If not, you could load your old Normal.dot and try doing a "reset" on the menu bar. Tools>Customize..., Toolbars tab, select Menu Bar and click Reset. If you have done customizations, it usually is easier to recreate them than to try to save them somewhere. But if you've designed your own buttons, you should first create a new toolbar and copy your buttons there for safekeeping.

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