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  1. #1
    Star Lounger
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    Can't close Excel (Office XP for Students and Teachers)

    I suddenly can't close Excel. It saves OK, but when I try to close the app (click on the 'x') I get an error message saying "Excel has encountered a problem and must close", with the option to send the error message or not. (attachment) I've tried both options but in either case I seem to be lost in an infinite loop, saying "Excel has recovered your file" (tried to have a 2nd attachment but it didn't work) and I then try to save it and close -- wheeee, back to the first error message.
    I have the original CDs so if necessary, I can remove MS Office and re-install, if there isn't anything easier that would keep my data (like the .pst files for Outlook!) -- of course the XL, Word, and PPT files are saved in My Documents. And I could make (another) backup of my Outlook messages. (I have a weekly backup of that on my external backup hard drive.)
    On another topic: Is it possible to a) have more than one attachment, or [img]/forums/images/smilies/cool.gif[/img] insert small (<50kb) files into the message?

  2. #2
    Platinum Lounger
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    Re: Can't close Excel (Office XP for Students and

    You could try running "Help > Detect and Repair..."

    In addition check out the options in <!post=Systematic Approach to Behavioral Problems in XL,290,455>Systematic Approach to Behavioral Problems in XL<!/post>

  3. #3
    Plutonium Lounger
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    Re: Can't close Excel (Office XP for Students and Teachers)

    Although originally meant for startup problems, it might be worthwhile to check out Jan Karel Pieterse's <!post=Systematic Approach to Behavioral Problems in XL,290455>Systematic Approach to Behavioral Problems in XL<!/post>.

    You can attach only one file to a post, but that can be a zip file containing multiple files. The size of the zip file must be less than 100 KB.

  4. #4
    Star Lounger
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    Re: Can't close Excel (Office XP for Students and Teachers)

    Tony also suggested the "Systematic Approach..." so I will definitely try that.
    As to the multiple attachment question, I never thought of a zip file, which would have solved my problem, since I'd already reduced the file size of the .jpg files so that the would have fit in a folder that would be smaller than 100 KB.

    Thanks for the help.

    Joyce

  5. #5
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    Re: Can't close Excel (Office XP for Students and

    Tony -- thanks for the suggestions. I will try both.

  6. #6
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    Re: Can't close Excel (Office XP for Students and Teachers)

    Thanks to everyone for the help you gave me. Unfortunately, nothing worked until I completely removed and re-installed MS Office. But that was relatively painless, just a tad time-consuming. Even the remove application was so good on keeping internal files, that the first time I opened Excel, I got the same problematical file again -- aaaarrrgh! But when I closed it, it behaved, and the new file opened nice and blank; opening a recent document was just the way it should be, with all the data entry I did yesterday. While this was a bit of a pain, I wasn't totally upset, since I had done a complete HD backup only two days ago!

    Thanks again.

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