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  1. #1
    2 Star Lounger
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    Doc Closes Immediately Upon Opening (2000)

    We have two documents that came in as attachments to two separate e-mail messages. Each message originated from the same sender. No matter what machine we use, when we attempt to open these documents they will open for what seems to be a nanosecond, then Word shuts down entirely, even if other documents windows were already open.

    I did manage to import the documents to our document management system and print via the viewer. I was also able to successfully open both documents using the Recover Text from any File from Word Open dialog, but of course all formatting was lost in the process. In the "recovered" print out I also noticed some references to smart tags and wonder whether that may be the cause of the problem.

    Ideas, anyone?

  2. #2
    Plutonium Lounger
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    Re: Doc Closes Immediately Upon Opening (2000)

    Can you import the documents into a blank new document, using Insert | File...?

  3. #3
    2 Star Lounger
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    Re: Doc Closes Immediately Upon Opening (2000)

    Too simple, Hans! Yes...that worked. Why didn't I think of that? <img src=/S/blackteeth.gif border=0 alt=blackteeth width=20 height=20>

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