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  1. #1
    Star Lounger
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    Reading Pane is greyed out (Outlook 2003 SP1)

    <font face="Comic Sans MS">We are experiencing some problems with Outlook 2003 with some of our Laptop users. While working in Outlook, the Reading Pane will grey out and they will not be able to preview a message. If they try and open the message, it will give them an error message that says it cannot open the file. If they close Outlook and get back in this will solve the problem for a bit, but it will come back. I have some users closing out 3 - 4 times a day to work around this issue.

    These users are directly connected to the network via a CAT 5 cable and Word IS NOT set as their email editor. They all have the same IBM laptop with brand new images on them including Office 2003 SP1, Windows XP SP2, Hummingbird DM 5 (Document management system)

    I have been looking in the Microsoft Knowledge Base, Slipstick, and the Microsoft Discussion boards, but I have not been able to find any information.

    Any ideas?</font face=comic>
    finalword

  2. #2
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    Re: Reading Pane is greyed out (Outlook 2003 SP1)

    This seems to be an unusal problem. Is there any way that you can set up a parallel machine that does not run Hummingbird - just to check that it is not affecting the "mix"? Hope this helps
    Gre

  3. #3
    Super Moderator jscher2000's Avatar
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    Re: Reading Pane is greyed out (Outlook 2003 SP1)

    Are these messages on an Exchange Server? Is Outlook going offline?

    Is there any particular custom form that could be the missing link?

    Do these users run different security suites from other users who don't have this problem (firewall, privacy, etc.)?

    Is there budget for new laptops? <img src=/S/wink.gif border=0 alt=wink width=15 height=15>

  4. #4
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    Re: Reading Pane is greyed out (Outlook 2003 SP1)

    This happens occasionally at my office, and it is *always* (yes, ALWAYS) a hardware problem....usually it's something to do with loss of network connection. First thing I would do is check their nic cards, make sure all is well, and everything is connected firmly. Usually in my office, the case goes like this:

    1. User is sitting at computer, reading current email
    2. User selects next email, cannot read. (Cause, loss of network connection)
    3. User asks me "Why?" <img src=/S/crybaby.gif border=0 alt=crybaby width=15 height=15>
    4. I reply, <img src=/S/shrug.gif border=0 alt=shrug width=39 height=15>, "Ask the network guys."
    5. User asks "Can I do anything to prevent it?"
    6. I reply <img src=/S/yep.gif border=0 alt=yep width=15 height=15> "Create a .pst file....set up rule to send all your work to it. If possible, create a server rule, so when your email hits the server, it is sent to your .pst, instead of to Outlook".
    7. User: <img src=/S/grin.gif border=0 alt=grin width=15 height=15> <img src=/S/hailpraise.gif border=0 alt=hailpraise width=27 height=22>
    ____________________________
    Jeremy
    "If you spend more on coffee than on IT security, then you will be hacked. What&#39;s more, you deserve to be hacked." -Richard Clarke

  5. #5
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    Re: Reading Pane is greyed out (Outlook 2003 SP1)

    <font face="Comic Sans MS">These messages are on the exchange server and Outlook is not going offline. They have no custom forms and all laptop are running the same image ( brand new!) with no extra software. The laptops are only 1 year old.

    It does look like a network connection problem. I'm having our Exchange Admins take a look and see if there is something we can do on their end. Any other advice would be appreciated, though.</font face=comic>
    finalword

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