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  1. #1
    Gold Lounger Rebel's Avatar
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    Kudos to Logitech

    Purchased a Logitech MX 1000 laser mouse several months ago and loved everything about it. Last week however, it became completely uncontrollable and unresponsive. I talked to a Logitech customer rep at their toll free number and explained what was happening. He asked me for the serial numbers of both the mouse and the receiver and then told me that a particular batch of receivers had manufacturing defects. He assigned a case number and a return authorization number, told me to clip off the usb port end of the receiver cord, return it to them and they would ship out a new receiver.

    Five calendar days later (and I had not as yet shipped the unit back to them), a courier delivered a parcel to my door. What a pleasant surprise when I opened it and found a new MX 1000 Mouse and Receiver. That kind of response spells Customer Service. <img src=/S/thankyou.gif border=0 alt=thankyou width=40 height=15> and <img src=/S/cheers.gif border=0 alt=cheers width=30 height=16> to Logitech.
    John
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  2. #2
    Uranium Lounger viking33's Avatar
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    Re: Kudos to Logitech

    John,
    Sounds like something unusual these days. Good CS. ( I hope he told you to unplug the USB cable before clipping it off ! ) <img src=/S/bummer.gif border=0 alt=bummer width=15 height=15> <img src=/S/electric.gif border=0 alt=electric width=15 height=15> <img src=/S/grin.gif border=0 alt=grin width=15 height=15>
    BOB
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  3. #3
    Platinum Lounger
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    Re: Kudos to Logitech

    Sound like an excellent result <img src=/S/bravo.gif border=0 alt=bravo width=16 height=30> -- but won't there be a conflict if you attempt to use the new mouse with one hand, and the old (but still workable) mouse with the other?... <img src=/S/confused.gif border=0 alt=confused width=15 height=20>

    John
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  4. #4
    Gold Lounger Rebel's Avatar
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    Re: Kudos to Logitech

    Haven't tried that yet John. Usually my other hand is occupied with <img src=/S/coffeetime.gif border=0 alt=coffeetime width=32 height=48> or <img src=/S/cheers.gif border=0 alt=cheers width=30 height=16> .
    John
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  5. #5
    Silver Lounger
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    Re: Kudos to Logitech

    You might consider not using the new mouse until the old one dies because the battery in the MX1000 only lasts for 3 years before the entire unit will need to be replaced. That could give you double the longevity!

  6. #6
    Gold Lounger Rebel's Avatar
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    Re: Kudos to Logitech

    Great idea Mark. I'll put the old one into use and pack the new one away for later. <img src=/S/thumbup.gif border=0 alt=thumbup width=15 height=15>
    John
    A Child's Mind, Once Stretched by Imagination...
    Never Regains Its Original Dimensions

  7. #7
    Platinum Lounger
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    Re: Kudos to Logitech

    You mean that the mouse doesn't have replaceable batteries?? A built-in new sale every x years...

    John
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  8. #8
    Uranium Lounger
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    Re: Kudos to Logitech

    Didn't you say that the old one had become uncontrollable and unresponsive ??? Besides, in 3 years we may not even be using a mouse anymore , as fast as things change in the computer world. And if we are, that one is likely to be outdated.

    Right now I'm using an old Microsoft Wheel Mouse that they sent me as a replacement for one that died several years ago (they made a mistake and sent 2 and didn't want the extra one back) because I got tired of replacing the batteries in the wireless mouse that came with my new system 2 years ago. When they start using cellphone batteries to operate wireless mice and keyboards and you can get days of use before needing to recharge I might go back to wireless. <img src=/S/grin.gif border=0 alt=grin width=15 height=15>
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  9. #9
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    Re: Kudos to Logitech

    The latest Microsoft wireless mice offer "6+ months of battery life" because of the "breakthrough power-saving technology". Buy some today!

    And many of these long-lived battery mice also have "tilt-wheel technology" or a fingerprint reader!

    John
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  10. #10
    Uranium Lounger
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    Re: Kudos to Logitech

    Thanks for that John. <img src=/S/smile.gif border=0 alt=smile width=15 height=15> My work here in the Lounge keeps me from getting out as much as I once did and there are many new products that I'm unaware of until someone in here mentions them or has a problem with one. <img src=/S/grin.gif border=0 alt=grin width=15 height=15> <img src=/S/laugh.gif border=0 alt=laugh width=15 height=15>
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  11. #11
    Gold Lounger Rebel's Avatar
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    Re: Kudos to Logitech

    Yes the mouse was uncontrollable, but according to Logitech support, the problem was not with the mouse, but rather with the receiver.
    John
    A Child's Mind, Once Stretched by Imagination...
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  12. #12
    Uranium Lounger
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    Re: Kudos to Logitech

    I really need to work on my attention span. <img src=/S/bingo.gif border=0 alt=bingo width=15 height=22> I know I read where you said it was the receiver. Maybe my batteries are weraing out !!! <img src=/S/laugh.gif border=0 alt=laugh width=15 height=15>
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  13. #13
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    Re: Kudos to Logitech

    <hr>Didn't you say that the old one had become uncontrollable and unresponsive ??? Besides, in 3 years we may not even be using a mouse anymore , as fast as things change in the computer world. And if we are, that one is likely to be outdated.<hr>



    Personally, I'm a "new mouse & keyboard every year or so, whether I need one or not" kind of person. It seems that even optical mice suffer wear and tear that's really noticeable when you get a brand new one.

    Also, even if batteries aren't "replaceable" per se, it doesn't take an EE degree to take something apart, and ID the battery specs, and find a replacement somewhere. It's just a matter of if it will seem worth your while.

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