Page 1 of 2 12 LastLast
Results 1 to 15 of 26
  1. #1
    3 Star Lounger
    Join Date
    Jan 2001
    Location
    Boulder, Colorado, USA
    Posts
    231
    Thanks
    0
    Thanked 1 Time in 1 Post

    USB keychains now cause crashes (XPH SP2)

    Does anyone have any tip on where to start? I now get crashes whenever I try to use either of my USB keychain memory devices on my XPH SP2 desktop. They used to work fine.
    The trouble started after I used one of the keychain devices to transfer a word file to this computer. First, the crashes came right after the "can safely remove USB storage device" came on.
    Now, I can even plug in the devices with the computer off, and when it boots I get something like "found new USB storage device", followed by a blink and a change to "disk drive",
    as if it were a disk drive instead (this is all in systray), and then the screen goes black and the system starts rebooting.
    After the first crash I scanned the computer with Counterspy and with Norton AV, and found nothing. Then, I did system restore to a few days ago. Nothing seemed to help.
    This happens both with the original storage device, and with a different one.
    Any tips would be appreciated.
    Thanks,
    yerubal

  2. #2
    5 Star Lounger
    Join Date
    Jul 2004
    Location
    Ohio
    Posts
    629
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: USB keychains now cause crashes (XPH SP2)

    i would try to re-install the drivers.. if you google "usb drivers" you will also find patches. i didn't get a chance to read through them, but it sounds like it may be helpful for you to look at.
    <img src=/w3timages/blueline.gif width=33% height=2>
    <big>John</big>

  3. #3
    3 Star Lounger
    Join Date
    Jan 2001
    Location
    Boulder, Colorado, USA
    Posts
    231
    Thanks
    0
    Thanked 1 Time in 1 Post

    Re: USB keychains now cause crashes (XPH SP2)

    Just a note: John's suggestion of looking for patches etc is a good one, but in this case it didn't yield anything, if I understand aright.
    I have Lexar Jumpdrive 2.0 Pro, and looking at the Lexar site (and other places) there is nothing, for this drive and XP.
    The regular XP drivers are supposed to do the job.

  4. #4
    5 Star Lounger
    Join Date
    Jul 2004
    Location
    Ohio
    Posts
    629
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: USB keychains now cause crashes (XPH SP2)

    do you only have 1 port open? did you try using it in different USB ports? if you were to use a mouse or other USB device, does that work?
    <img src=/w3timages/blueline.gif width=33% height=2>
    <big>John</big>

  5. #5
    3 Star Lounger
    Join Date
    Jan 2001
    Location
    Boulder, Colorado, USA
    Posts
    231
    Thanks
    0
    Thanked 1 Time in 1 Post

    Re: USB keychains now cause crashes (XPH SP2)

    I have a printer, scanner, and mouse on the USB, and all work.
    I also have a microphone connected, and I haven't checked that just now.
    All of these have been there for roughly a year or more.
    Using free USB ports yields the same (crash) result.
    I'm wondering if I should use system restore and go back to a couple of months ago,
    but then I might have to reinstall zonealarm 6.x, and counterspy pro...

  6. #6
    Uranium Lounger
    Join Date
    Mar 2001
    Location
    New Jersey
    Posts
    6,684
    Thanks
    1
    Thanked 11 Times in 11 Posts

    Re: USB keychains now cause crashes (XPH SP2)

    Don't blame the system for this. If you can plug the USB drive in without crashing the system then go to My Computer and right click on the USB drive and select Format from the dropdown. This will wipe all data from the drive and then you should be able to remove it with no problems.
    <IMG SRC=http://www.wopr.com/w3tuserpics/DocWatson_sig.gif>

  7. #7
    3 Star Lounger
    Join Date
    Jan 2001
    Location
    Boulder, Colorado, USA
    Posts
    231
    Thanks
    0
    Thanked 1 Time in 1 Post

    Re: USB keychains now cause crashes (XPH SP2)

    I was wondering if there was some confusion. The problem isn't how to safely remove the device, as I could always do that when the computer is turned off (or if it's in a cycle of repeated rebooting
    then choosing a moment when it seems like it's temporarily "off". Nevertheless, I went through the procedure Doc Watson suggests. So ...
    a) I plugged in the device. To my surprise, the sytem didn't crash then and there (it had gotten that bad before).
    [img]/forums/images/smilies/cool.gif[/img] I went to "My Computer". No crash. (A crash at that point, after a few seconds, had happened before)
    c) Right clicked, chose Format, and then OK. It formatted the device. Then, I double clicked on the device, and sure enough, that folder was empty. OK.
    d) Instead of just removing it, I clicked on the item that gives the menu for which USB devices you want to unplug, then clicked on the Lexar Jumpdrive (by whatever name), and ...
    e) a second or two later, the screen goes blank and the crash happens again.
    Note: I had not removed the device. It is never the removal of the device that causes the crashes.

  8. #8
    Uranium Lounger
    Join Date
    Mar 2001
    Location
    New Jersey
    Posts
    6,684
    Thanks
    1
    Thanked 11 Times in 11 Posts

    Re: USB keychains now cause crashes (XPH SP2)

    Now you can blame the system !!! I'll look into this and post back. In the meantime, what happens if you just remove (pull out) the device without going through the "Safe Removal" process ??? I almost never use that when removing a USB flash drive and have never had any problems.
    <IMG SRC=http://www.wopr.com/w3tuserpics/DocWatson_sig.gif>

  9. #9
    Uranium Lounger
    Join Date
    Mar 2001
    Location
    New Jersey
    Posts
    6,684
    Thanks
    1
    Thanked 11 Times in 11 Posts

    Re: USB keychains now cause crashes (XPH SP2)

    OK, try this. Drain your computer of all power. Basically, unplug the power cable and leave it out for about 5 minutes. Then reconnect and reboot the system. <img src=/S/crossfingers.gif border=0 alt=crossfingers width=17 height=16>
    <IMG SRC=http://www.wopr.com/w3tuserpics/DocWatson_sig.gif>

  10. #10
    3 Star Lounger
    Join Date
    Jan 2001
    Location
    Boulder, Colorado, USA
    Posts
    231
    Thanks
    0
    Thanked 1 Time in 1 Post

    Re: USB keychains now cause crashes (XPH SP2)

    I will try the suggestion of having the computer unplugged for 5 minutes.
    But first, a comment about an amusing slip of the neurons, which I might attribute to my guardian saint, ie, Saint Alzheimer:
    When in a previous item I mentioned how I unplug the device safely, I couldn't recall something.
    Actually, if it's trying to reboot, it has to go through the preliminary login screen. At that point, I click at the appropriate
    places to get it to turn off, and afterwards I unplug.
    (I had said, in error, that I unplug when I estimate it's off, if it's rebooting.)

  11. #11
    3 Star Lounger
    Join Date
    Jan 2001
    Location
    Boulder, Colorado, USA
    Posts
    231
    Thanks
    0
    Thanked 1 Time in 1 Post

    Re: USB keychains now cause crashes (XPH SP2)

    No luck, but maybe this emphasizes a key clue:
    I turned the computer off and unplugged it for five minutes.
    When I replugged and turned it on, and had given it some time to just sit,
    I plugged in the keychain memory. It might have taken me two or three seconds to look at the screen.
    What I saw was "found new hardware disk drive". Then, darkness, the screen went away and the rebooting started.
    Note:
    a) As you can see, sometimes it's more tolerant than others. This was one of the times that it choked quickly.
    [img]/forums/images/smilies/cool.gif[/img] Why would it say "disk drive"? This might be a clue. On one previous occasion, it had said something else,
    perhaps indicating a memory device, before switching to "disk drive" and then diving into the abyss.
    --------- I do unplug my computer fairly frequently after turning it off, or rather, I turn off the UPS and then unplug it,
    because I live in an exposed mountain area that gets serious lightning storms, and want to play it safe.
    But still, this seemed harmless, and this time I also unplugged the computer from the UPS.
    NOTE ALSO: After each crash and reboot, the system announces that there has been a serious crash
    (or whatever word it uses for crash). Then it gives error signature.

  12. #12
    Plutonium Lounger Leif's Avatar
    Join Date
    Dec 2000
    Location
    U.K.
    Posts
    14,010
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: USB keychains now cause crashes (XPH SP2)

    Do these devices work OK on another pc?

  13. #13
    3 Star Lounger
    Join Date
    Jan 2001
    Location
    Boulder, Colorado, USA
    Posts
    231
    Thanks
    0
    Thanked 1 Time in 1 Post

    Re: USB keychains now cause crashes (XPH SP2)

    Yes, they work fine on another PC. I only get polite, normal behavior
    when I try the keychain memories on my wife's PC (also XPH SP2).

  14. #14
    Uranium Lounger
    Join Date
    Mar 2001
    Location
    New Jersey
    Posts
    6,684
    Thanks
    1
    Thanked 11 Times in 11 Posts

    Re: USB keychains now cause crashes (XPH SP2)

    I'm grabbing at straws now, but what was that Word file you transferred and do you trust the source of the file. Also, where is it now and have you tried removing it from the system (email it to yourself and then delete it) and see if it makes any difference. I did some looking and there are some problems with these devices and the Windos 9x and ME systems that can be corrected by installing a new set of drivers from the website. But the things don't need drivers in XP. <img src=/S/shrug.gif border=0 alt=shrug width=39 height=15> The fact that both drives work in another PC indicates that the problem is with your system. Perhaps a System Restore to a time shortly before you transferred that Word file might do it.

    Edited by Doc to add ... Try using the Live Support option on their website.
    <IMG SRC=http://www.wopr.com/w3tuserpics/DocWatson_sig.gif>

  15. #15
    3 Star Lounger
    Join Date
    Jan 2001
    Location
    Boulder, Colorado, USA
    Posts
    231
    Thanks
    0
    Thanked 1 Time in 1 Post

    Re: USB keychains now cause crashes (XPH SP2)

    Doc Watson, Thanks. I've been grasping at straws with this thing, and appreciate the company. The word file had been freshly done on my wife's machine,
    and was a short file with a few lines of French. (Her machine is the one that I've noted these flash drives work fine on). As noted, I checked the file for
    viruses, etc. The crash happened right after I copied it to my desktop. Later, I copied from it with no incident, and I moved it to a folder on my desktop.
    I tried System Restore several times, with no good result, so I think the only good option of that kind is to do a system restore to a few months ago,
    after which I'd probably have to reinstall Counterspy Pro and ZoneAlarm. I'm considering this (and have an email in to Counterspy to make sure about
    how I'd reinstall it and keep the license).
    Question: You edited your post by adding "Try using the Live Support option on their website." I'm not sure what you mean. Whose website?
    COMMENT EDITED IN LATER: For the record, I tried deleting that original file, then rebooting, then doing the experiment,
    an almost superstitious procedure. Anyway, the result was the most usual sequence now:
    I plug in the USB keychain memory, and I immediately get "found new hardware disk drive", and then within a second or two,
    there is the black screen, and we are crashing again

Page 1 of 2 12 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •