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    5 Star Lounger jujuraf's Avatar
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    software fails on one user login (WinXP SP2)

    I'm working on my sister's PC to help her install software for a fancy (and $$$) embroidery machine she recently purchased (it has drawing software that you design with and write the patterns to a flash card which you then insert into the sewing machine). The software requires a dongle (USB) for copy protection and I'm having a hard time getting things to work (the store she purchased it from is no help at all - no surprise there). For now, I'll skip the details of why I'm having problems installing the device drivers because I was able to get it to work in one case so I'm hoping the brains here can get me to the finish line.

    This embroidery software runs fine when I log in as myself but not as my sister. We're both adminstrators (with passwords set) and the software is accessible from both logins. Since I use Win2K on my own PCs I have little experience with WinXP. Since most of her software is only accessible when she logs in, it's not a practical solution for me to have her log in as me to run this embroidery software. How can I (easily?) get the other software from her login to run on my login w/o reinstalling it all? I'm not used to dealing with profiles so don't know the tricks to have multiple users have access to the same programs. Only a sub-set of her programs are useable when I log in so that's why I'm asking.

    My idea was to somehow load her other software into my profile then I'd delete her profile, and have her log in as me (I'd then rename it to her name as that's what she's used to). Is this a huge task or should I keep trying to get this dongle device driver installed properly for her login?

    Thnx, Deb

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    WS Lounge VIP rory's Avatar
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    Re: software fails on one user login (WinXP SP2)

    Hi Deb,
    A few questions, if I may:
    Which login was used to install the software - yours or your sister's?
    I assume that during the install there was no option to "install for this user only" or "Install for all users"?
    What is the software and have you checked the manufacturer's website for support? (I assume so, if there is one)
    Do you have Fast User Switching enabled on the machine? (I know that used to cause problems with some software) Also, when you switch users, do you actually log off or simply switch between the two?
    Regards,
    Rory

    Microsoft MVP - Excel

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    Re: software fails on one user login (WinXP SP2)

    Here's maybe a strange idea, but worth looking into. How about playing with the "Compatability mode" settings ?

    I would also consider using "Filemon" and "Regmon" utilities to see what files and registry settings are being accessed by this program. That might give you some clue.

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    Re: software fails on one user login (WinXP SP2)

    Remember that some software is "by design" to be used ONLY by one account.

    As suggested post the product name or a link to the maker of this software.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

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    Re: software fails on one user login (WinXP SP2)

    I already told it many times: if you want a program to be accessible to all users, DO NOT install it from Autorun or Windows Explorer (My Computer), BUT from Control Panel | Add or Remove Programs | Add a New Program | Browse.

    The easiest way to run the program from your sister's account without reinstalling the program, is to use RUNAS command:

    RUNAS /user:<UserName> <Program>

    where UserName is your profile name and Program is your program executable file (program.exe)
    Be sure to put no space after column ( : ) and a blank space before Program.

    You can create a shortcut on your sister's profile desktop and put this command into it, or create a .bat file, or simply type this command into Start | Run dialog.

    Remember: this command will prompt you to type your password each time you run it.

    Unfortunately, "Compatibility Mode" will not help you.

    Of course, you can edit your Registry manually to make the program accessible from your sister's account. Please be careful and create a Restore Point before making any changes - you can make your Windows installation unusable damaging the Registry!

    Also: many programs still have .ini, .dat and so on files to keep their settings, check this possibility too.

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    5 Star Lounger jujuraf's Avatar
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    Re: software fails on one user login (WinXP SP2)

    All good info, thank you. I'll try everyone's suggestion. To answer some of the other posts...

    1. Both users are admins
    2. The "sister" user was the one I installed it on but I later added a user for me and it is that one which the program runs fine (no dongle complaint). I was surprised that it ran under this new user and not the original one.
    3. I did install the program from the autoplay CD and didn't see any install feature mentioned install for all or 'this' user only but that's a good point. I'll uninstall again and re-install w/o the auto-play (run it directly from the CD).

    The dongle driver doesn't show in add/remove programs, but it does show in Device Manager under USB so I right-clicked and uninstalled both entries for Aladdin. Also, when I connect the dongle Windows of course comes up and recognizes new hardware and seems to install something (no error message) but I still go ahead and install the dongle driver. The docs say to install the dongle after the main software.

    I did get a call (at home even!!) from Aladdin tech support asking if I had solved the problem (they sent me other software and install notes but I haven't had a chance to try it yet). Aladdin is the maker of the dongle which is packaged with this embroidery program (it's 3D Embroidery, http://www.husqvarnaviking.com/us/1626.htm). The software support from his company seems ok so far (hey they at least reply to emails unlike some companies), and I did aks and get a phone # to call them instead of emails back/forth (which they keep sending me the same solution which isn't working).

    I'll work on all your suggestions in the next few days and follow up w/my progress.

    Thnx, Deb

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    5 Star Lounger jujuraf's Avatar
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    Re: software fails on one user login (WinXP SP2)

    To answer your questions.

    1. Installed it logged into my sister's user (I later created a user for me and the software works from that user which is weird to me)
    2. When I jumped from my sister's user profile to mine, I did log off and log in again.
    3. During install I don't remember seeing an install option for 'one user' or 'all users' but I have seem that on other programs so that's a good point. That's why it's even weird that it works when I log in as myself but not her especially when I installed it under her profile.
    4. Yes I have sent the company email and they are good at replying. They sent a link to updated drivers and instructions but that didn't solve the problem. As I mentioned to another lounger, I even contacted Aladdin since they're actually the makers of the dongle used by this program. I haven't had a chance to run through their suggestion though (actually, Aladdin actually called me this a.m. at home - what a surprise to be called by tech support from a company I sent an email to - now that's great service, he asked if I had solved the problem) <img src=/S/groovin.gif border=0 alt=groovin width=21 height=21>

    I don't know what fast user switching is but when I jump between users I do log off and re-log in.

    I'll post back when I try the suggestions everyone has given me.

    Thnx, Deb

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    Re: software fails on one user login (WinXP SP2)

    <hr> I already told it many times: if you want a program to be accessible to all users, DO NOT install it from Autorun or Windows Explorer (My Computer), BUT from Control Panel | Add or Remove Programs | Add a New Program | Browse.<hr>


    This may very well be something that we've just never happened to come up against in this office, but I fail to see what could be different about installing a program from CP or from autorunning the install program on the CD. Either method is going to run the same setup routine scripted by the software publisher.

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    Re: software fails on one user login (WinXP SP2)

    At this point have you tried to completely uninstall the software and reinstall?

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    WS Lounge VIP rory's Avatar
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    Re: software fails on one user login (WinXP SP2)

    Deb,
    One further thought - have you checked the Windowsupdate site for an updated driver for the Aladdin hardlock? There was a recent update as I recall, though I don't know if it will make a difference to your situation.
    Regards,
    Rory

    Microsoft MVP - Excel

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    Re: software fails on one user login (WinXP SP2)

    what could be different about installing a program from CP or from autorunning the install program on the CD

    Installing from Control Panel | Add/remove Programs sometimes is called "Installation Mode".

    From KB186515:
    This disables user registry and .INI file mappings, which means each user running an application would share the same .INI file or registry entry, instead of having them on a per-user basis.

    (This is true for all Windows operating systems.)

    Of course, for a program without user-specific settings (as Antivirus) there is no difference, but for programs with such settings (as Microsoft Office) the difference is significant.

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    Re: software fails on one user login (WinXP SP2)

    I've seen you post this recommendation previously, but I can find no documentation for this except when installing to a Terminal Server. You say that "this is true for all Windows operating systems" but I can find nothing in the KB to indicate this. Could you please point me to some documentation that indicates that this method of installation does what you say on an XP system? Thanks.
    John
    A Child's Mind, Once Stretched by Imagination...
    Never Regains Its Original Dimensions

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    Re: software fails on one user login (WinXP SP2)

    I to would like to see this documentation. As I have not found ANY software that will not run in any account except for those 2 or 3 that were designed as "Singe user" software, when using the CD "auto start".

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

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    Re: software fails on one user login (WinXP SP2)

    That KB explains the behavior of Terminal Server. Windows NT 4 Terminal Server in fact.

    I don't see any reason to infer any relevance to the behavior of Windows XP form that article.

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