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  1. #1
    New Lounger
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    Automatic Windows Update failure

    Is anyone else stymied by the inability to start the Background Intelligent Transfer service (BITS) to enable the "new, improved" automatic Windows Update?

    I've tried several recommended solutions in their Windows Update forums (ironic that one must consult with other forlorn users to find answers to MS issues) and the MS Knowledge Base (I cannot say that I have exhausted all KB possibilities) and have since opened a ticket with MS Support.

    If anyone has successfully enabled BITS I'd love to hear about it.

    Thanks.

    Jon Frost

  2. #2
    WS Lounge VIP rory's Avatar
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    Re: Automatic Windows Update failure

    In your Cocuments and SettingsAll usersApplication dataMicrosoft directory, is there a directory called Network?
    Regards,
    Rory

    Microsoft MVP - Excel

  3. #3
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    Re: Automatic Windows Update failure

    Rory,

    Aside from having a D drive root, yes there is, with the following directory structure:

    NetworkConnections
    NetworkConnectionsPBK (note that the rasphone.pbk has no entries)
    NetworkDownloader

    Does this offer some clue?

    Thanks.

    Jon Frost

  4. #4
    WS Lounge VIP rory's Avatar
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    Re: Automatic Windows Update failure

    Actually, no - I was hoping it wasn't there so I could say that that was the problem! <img src=/S/smile.gif border=0 alt=smile width=15 height=15>
    What are the settings for the BITS service? Is it set to Auto start and run as Local System account?
    Do you get an error if you try to start it manually? (If so, what?) Are there any errors listed in Event Viewer (under Administrative Tools) for the BITS service?
    Regards,
    Rory

    Microsoft MVP - Excel

  5. #5
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    Re: Automatic Windows Update failure

    Rory--thanks for the advice.

    The BITS service settings were correct....I simply could not start the service.

    After enjoying serveral computer generated support e-mails from MS (courtesy of "Fiona"), one provided two registry entries that seemed to do the trick (snippet follows--note that neither the e-mail nor the MS download site contained reg.exe).

    ***** snippet from "Fiona" *****

    Suggestion: Verify the registry key for Windows Update services.
    ================================================
    1. Click on Start, Run and copy the following command to the blank:

    Reg add HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesB ITSParameters /v
    ServiceDll /t REG_EXPAND_SZ /d %windir%System32qmgr.dll

    2. Press Enter
    3. Restart the PC and retry Windows Update

    If the above command does not work, please Click on Start, Run and copy the
    following:

    Reg add HKLMSYSTEMCurrentControlSetControlBackupRestoreFil esNotToBackup

    4. Press Enter
    5. Restart the PC and retry Windows Update

    PS: If you cannot access the command "Reg" in Windows 2000 Operating System, you
    can download the following file to customer and extract file reg.exe to the
    folder C:WINNTSystem32 and run the above command again.

    ***** end of snippet from "Fiona" *****

    After applying these and running Adaware one last time (in case adware contributed to my problem), I was successful in downloading the updates.

    Maybe this can help someone else who experiences the same problem.

    Jon Frost

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