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  1. #1
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    Safari Browser (Unknown)

    Can anybody advise me on the Safari Mac Browser and if there are any issues surrounding it. The reason I ask is I have just completed and implemented a major web based application. We underwent User testing with large test scripts with most popular browsers. We have had a customer contact us and informed me that they were unable to press submit buttons which were greyed out. The site runs using XHTML standards and CSS approved by W3C which did not highlight any known browser defficencies.

    Any ideas how or why this may happen. The customer informed me that she is using Mac 10.3 OS if that is any help.
    Jerry

  2. #2
    Super Moderator jscher2000's Avatar
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    Re: Safari Browser (Unknown)

    Are the buttons grayed out by default and then enabled using JavaScript in response to valid input in one or more fields? I wonder whether it's a security settings problem... You could try adding a "<noscript></noscript>" section advising users of problems if JavaScript is not enabled.

    While I do not use a Mac, I imagine that there is a forum of people who would be happy to comment on a page if you ask nicely. <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

  3. #3
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    Re: Safari Browser (Unknown)

    Hi Jeff

    No sadly the buttons are not greyed out by default, we have set full validation settings behind then as we are authenticating specific data entry.

    This is a corporately designed web page and I was controlled by specific requirements, (and in my opinion overly 'powered' by javascript, but that is out of my control).

    The search button at the top of the page works fine....Just summising here but because it is HTTPS could that effect way browsers see pages? <img src=/S/shrug.gif border=0 alt=shrug width=39 height=15>
    Jerry

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    Super Moderator jscher2000's Avatar
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    Re: Safari Browser (Unknown)

    I'm not aware of any reason that HTTPS would disable buttons, even if the buttons submitted to an insecure page. Unless Safari has that as a special feature. (In which case, a warning to the user would be a better approach!)

  5. #5
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    Re: Safari Browser (Unknown)

    I am clutching at straws with HTTPS idea and don't want it to side track the thread. I am meeting with my contractor tomorrow and he does have a habit of, how can I be polite, <img src=/S/hmmn.gif border=0 alt=hmmn width=15 height=15> provarocating somewhat that we lose a grip on reality.

    It is a customer who has the problem and with a client base of 30000 odd citizens and this is the first complaint about browser use, I am not tooo concerned as it may be a something we have to be aware of for future application projects.
    Jerry

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    Re: Safari Browser (Unknown)

    Just to keep you informed:

    I was able to replicate the issue the customer was experiencing ( borrowing a Mac OS X 10.3.9 with Safari).

    The issue is that the button on the page appeared not to work (you couldn't seem to press it by clicking on it with the mouse pointer). However, this is not actually the case - I was able to position my mouse pointer right at the very top of the button in the middle, it actually worked - it took me a bit of trial and error to find this out. So I could submit the form and then it worked as normal.

    Based on this observation I think it is clearly a bug in Safari that is causing this as there is nothing technically wrong with the form . It's just a glitch in the browser, no doubt one that will be resolved in a future maintenance release.

    In addition to careful clicking, there another work-around.

    In Safari, if the user places the cursor/mouse pointer inside one of the date text boxes (either the start or the end date, as you would if you were going to change the value in the text box) and presses the enter key, the form will submit fine.
    Jerry

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    Super Moderator jscher2000's Avatar
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    Re: Safari Browser (Unknown)

    I think I had a problem like that converting a page to use CSS, either in Firefox or IE. There might be something fixable in the CSS for this, but it does not sound as though it is worth hunting down at this time.

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    Re: Safari Browser (Unknown)

    >but it does not sound as though it is worth hunting down at this time.

    Agreed, especially my end as it is not the highest priority, as I said one complaint <img src=/S/flee.gif border=0 alt=flee width=25 height=25>... <img src=/S/hmmn.gif border=0 alt=hmmn width=15 height=15> I think I will move that to a Stage 2 of the project..."Known issues" <img src=/S/cheers.gif border=0 alt=cheers width=30 height=16>
    Jerry

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