Results 1 to 8 of 8
  1. #1
    5 Star Lounger
    Join Date
    Jan 2001
    Location
    Arkansas
    Posts
    952
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Startup - Log On Problem (WIN XP PRO)

    A friend was updating Norton - received an error message in the process - something about LU 9000 - and the suggested resolution was to restart his computer. When he did restart the computer, it brought up the LOG ON TO WINDOWS with his initials for USER NAME. He does not enter a password and clicks on OK. The computer seems to start - a small window comes up saying LOADING SETTINGS, but then another window comes up saying LOGGING OFF and the computer returns to the LOG ON TO WINDOWS screen. How can we get around this and get the system to restart?

  2. #2
    Uranium Lounger
    Join Date
    Mar 2001
    Location
    New Jersey
    Posts
    6,684
    Thanks
    1
    Thanked 11 Times in 11 Posts

    Re: Startup - Log On Problem (WIN XP PRO)

    Boot into Safe Mode and then do a System Restore back to before the Norton "update". HTH <img src=/S/smile.gif border=0 alt=smile width=15 height=15>
    <IMG SRC=http://www.wopr.com/w3tuserpics/DocWatson_sig.gif>

  3. #3
    5 Star Lounger
    Join Date
    Jan 2001
    Location
    Arkansas
    Posts
    952
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Startup - Log On Problem (WIN XP PRO)

    I have tried to boot into SAFE MODE but I get the same LOG ON TO WINDOWS screen and then the same sequence of the two other windows and then right back to LOG ON TO WINDOWS screen. I simply can not get the system started - normal or safe mode.

  4. #4
    Uranium Lounger
    Join Date
    Mar 2001
    Location
    New Jersey
    Posts
    6,684
    Thanks
    1
    Thanked 11 Times in 11 Posts

    Re: Startup - Log On Problem (WIN XP PRO)

    Have you tried Last Know Good configuration ??
    <IMG SRC=http://www.wopr.com/w3tuserpics/DocWatson_sig.gif>

  5. #5
    5 Star Lounger
    Join Date
    Jan 2001
    Location
    Arkansas
    Posts
    952
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Startup - Log On Problem (WIN XP PRO)

    Yup - get the same screens with that too.

  6. #6
    Uranium Lounger
    Join Date
    Mar 2001
    Location
    New Jersey
    Posts
    6,684
    Thanks
    1
    Thanked 11 Times in 11 Posts

    Re: Startup - Log On Problem (WIN XP PRO)

    Got me. <img src=/S/shrug.gif border=0 alt=shrug width=39 height=15> I'd contact Norton, but wouldn't expect them to be of much help. Does your friend have good backups ?? <img src=/S/hmmn.gif border=0 alt=hmmn width=15 height=15>
    <IMG SRC=http://www.wopr.com/w3tuserpics/DocWatson_sig.gif>

  7. #7
    5 Star Lounger
    Join Date
    Jan 2001
    Location
    Arkansas
    Posts
    952
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Startup - Log On Problem (WIN XP PRO)

    I just finished doing a Repair installation of WIN XP. I am now able to start WIN XP but am getting a couple of error messages - resolved one easily but the other has to do with System Restore. I am downloading and installing updates to see if that will resolve that problem.

    Thanks for your input.

  8. #8
    Silver Lounger
    Join Date
    Apr 2001
    Location
    New York, New York, USA
    Posts
    2,328
    Thanks
    0
    Thanked 1 Time in 1 Post

    Re: Startup - Log On Problem (WIN XP PRO)

    For some strange reasons if you have WinXP account with "blank" password (ie no password at all) such password can be "overwritten" - that's why even "weak" password (as, for example, "aaa") is much better than no password at all. Tell your friend to set a password on his account AND reset "strong" password (6-8 upper- and lowercase characters, numbers and dots, comas and other signs) for default Administrator account and WRITE IT DOWN AND KEEP IN THE SAFE PLACE. When you logon to Safe Mode, it is recommended to logon to default Administrartor account. This way you can avoid repair installation from CD.

    If your friend wants to boot to his account without entering the passoword each time, he can use TweakUI for Windows XP (Logon | Autologon setting).

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •