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  1. #1
    New Lounger
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    Inbox counter ... (2003)

    Does anyone know of a tool that displays the number of messages in an Exchange mailbox?

    My team, like many Service Desk teams, deals with a large volume of e-mail on a daily basis into our shared mailbox. Although we always have someone assigned to working through the e-mails and taking the appropriate action, if they get caught up dealing with an urgent support issue the inbound e-mail can start to pile up pretty quickly.

    We're searching for a tool that we can monitor the number of messages in the Inbox of a specified Exchange mailbox and display the count on screen. To round out the wish list we came up with the following:
    - Able to monitor a specified Exchange mailbox, probably not the user logged on to the workstation running the tool
    - Provide a count of the total messages in the Inbox folder
    - Provide a count of the messages that were received beyond a configurable threshold, eg. more than 4 hours ago
    - Draw attention to messages that were received exceeding a further threshold, eg. more than 8 hours ago, by flashing red, making noise, etc
    - Display the message counts in large numbers that can be read from a distance, so the tool can be loaded onto a workstation visible to everyone in the room

    I'm sure that there must be other Service Desk, Help Desk and support teams that could also benefit from a tool like this and I'd welcome any advice or ideas.

    If there are any developers that are interested in developing a tool like this, please contact me. My company has no problem with paying a fair price for such a tool.

    Millsy

  2. #2
    Uranium Lounger
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    Re: Inbox counter ... (2003)

    Did you look at Slipstick, Sperry, MSExchange.org and MS Office Marketplace? (There's another MS Partner location within MS.com that I can't find, it's mentioned elsewhere in this Forum.)
    -John ... I float in liquid gardens
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  3. #3
    Uranium Lounger
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    Re: Inbox counter ... (2003)

    I think I may have assumed that you were looking for tools to monitor other users mailboxes. If you are looking for tools to monitor shared mailboxes of which you are a user, a solution within native Outlook 2003 capabilities could be to create Custom SearchFolders set as Favorite Folders, and turn on the View | Status Bar - this combination should give you the information you are after.

    I use the following Custom SearchFolder: Criteria | Advanced "Recieved on or after 31 days ago". You should be able to tweak the Advanced Criteria to get "more than 4 hours", "more than 8 hours", etc., as Search Folder Criteria.

    The only thing this won't give you is warning messages in large fonts. You could write some _ItemAdd Event driven VBA code to pop up messages, but if the message volume is high, it could be invasive and annoying to the users unless carefully thought out.
    -John ... I float in liquid gardens
    UTC -7ąDS

  4. #4
    Super Moderator jscher2000's Avatar
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    Re: Inbox counter ... (2003)

    I haven't bought this book, but it looks very interesting for addressing "special needs" on the server side: Exchange Server Cookbook, First Edition. The authors have a web site at ExchangeCookbook.com where you could post an inquiry and see if they are interested enough to add it to their toolset. <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

  5. #5
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    Re: Inbox counter ... (2003)

    Another avenue to pursue this idea is looking at implementing a Digital Dashboard which Microsoft brought out with Office 2000. I have not used a dashboard but expect that such a beast should do the things you require and you may already have the inhouse skills to set this up yourself.
    Andrew Lockton, Chrysalis Design, Melbourne Australia

  6. #6
    New Lounger
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    Re: Inbox counter ... (2003)

    Thanks for your ideas and suggestions. I will check them out in detail over the next few days and let you know if I discover a solution.

    Millsy

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