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  1. #1
    Silver Lounger
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    Catastrophic Failure (XP; SP3)

    I have one user who tries to save an Excel file and receives the following Visual Basic error message:

    "System Error &H8000FFFF (-2147418113), Catastrophic failure"

    I can retrieve the same file and save it just fine.

    Does anyone know why this would happen? Could it be that Excel needs to be reinstalled?

    Thanks,
    John

  2. #2
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    Re: Catastrophic Failure (XP; SP3)

    Is Adobe 6 installed on your users PC?
    Jerry

  3. #3
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    Re: Catastrophic Failure (XP; SP3)

    Jerry,

    The user has Adobe Acrobat Reader version 5.0 installed. Although I have Ver 6 Professional.

    Regards,
    John

  4. #4
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    Re: Catastrophic Failure (XP; SP3)

    a) If you save the problem workbook under another name, can the user open and save this new copy?

    [img]/forums/images/smilies/cool.gif[/img] You could let the user disable all add-ins etc to see if they cause the problem. See Startup Problems on <!profile=Pieterse>Pieterse<!/profile>'s website.

  5. #5
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    Re: Catastrophic Failure (XP; SP3)

    Hans,

    The user tried to save it under another name and location but still the error message. I am starting to work my way through Jan Karel's recommendations.

    It is odd that only the add-ins are the Analysis TookPak and Analysis TookPak-VBA. I disabled each and ended up with the same result ie the error message.

    Regards,
    John

  6. #6
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    Re: Catastrophic Failure (XP; SP3)

    If nothing else helps, you may be forced to uninstall/reinstall Excel/Office or even the whole PC, but I would exhaust the other possibilities before resorting to that.

  7. #7
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    Re: Catastrophic Failure (XP; SP3)

    This reeks like a corrupt workbook. CHeck out another article on my site on those:

    http://www.jkp-ads.comArticlesCorruptFiles.htm
    Jan Karel Pieterse
    Microsoft Excel MVP, WMVP
    www.jkp-ads.com
    Professional Office Developers Association

  8. #8
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    Re: Catastrophic Failure (XP; SP3)

    Fair enough, I was trawling through a few forums and Adobe kept being mentioned. I was using Adobe 5 for a period with O97 and it worked fine. I then went onto Office XP still using Adobe Acrobat 5 and Word kept hanging and Excel slowing down. I removed the Adobe toolbar and disabled the macros during a new install and it was plain sailing after that. It does sound like a corrupt book, if Adobe is the answer <img src=/S/shrug.gif border=0 alt=shrug width=39 height=15> but it could be an area to investigate <img src=/S/cheers.gif border=0 alt=cheers width=30 height=16>
    Jerry

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